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Pre arrival QR code

  • January 10, 2026
  • 5 replies
  • 41 views

Mark Alexander Joel
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In the pre-arrival communication with guests a QR code is included for faster check-in at the kiosk. However, we have not been able to get this function to work well at all—mainly because guests struggle to understand how to position the code correctly, as well as which camera to use (front vs. rear).

I would also like to add that we are not using a small tablet; our kiosk is installed on a larger touchscreen, which may affect the setup and user experience.

What experience do other hotels have with the QR code for kiosk self (not assisted) check-in?

Any tips or best practices would be greatly appreciated!

5 replies

Georg Gaag
Guru
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  • Guru
  • January 11, 2026

It's a bit off topic, sorry for that! 
May I ask which larger touchscreen you are using and how you got that to work? 


Mark Alexander Joel
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No worries Georg, we bought the touchscreen to another kiosk before we went live with Mews September 2025 (we are quite new customers) so we were worried if it would work (resolutionwise) but it works fantastic. As it is so prominent it catches the eye of the guest and they are more likely to use it because of this. It is from Samsung. Not sure about the exact size as the hotel manager is more knowledgable

 He is not in this community I noticed 😅 so I will ask tomorrow and get back with exact details. Estimately I would say it is 60 cm × 40 cm.

 


Georg Gaag
Guru
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  • Guru
  • January 11, 2026

Thats an awesome screen! I don’t like the small tablet screens and I think kiosk should be as attractive as possible. 

I liked the displays of A&O hostels for instance: 

 

The design is not great (but fine for a budget hostel), but has quite some features. There is a QR code and ID scanner on the right hand side for instance (looks like a soap dispenser). 

And the screen is at least 24” if not larger. 


Mark Alexander Joel
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I see! It is semi-automated. I don’t see kiosk check-in as a service that should be limited only to budget hotels. I own a small boutique hotel, and we offer kiosk check-in as a service. Many guests, especially returning ones, find it comfortable and convenient to use. Besides, I believe front desk agents can offer much more value to guests in other ways than charging a credit card and issue a key. But that is my opinion of course.


Georg Gaag
Guru
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  • Guru
  • January 11, 2026

Yes, I also think kiosk check-in can add value to all kind of hotels!

And I am absolutely with you, the whole process should be as straight forward as possible.