In the pre-arrival communication with guests a QR code is included for faster check-in at the kiosk. However, we have not been able to get this function to work well at all—mainly because guests struggle to understand how to position the code correctly, as well as which camera to use (front vs. rear).
I would also like to add that we are not using a small tablet; our kiosk is installed on a larger touchscreen, which may affect the setup and user experience.
What experience do other hotels have with the QR code for kiosk self (not assisted) check-in?
Any tips or best practices would be greatly appreciated!


