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Check in Form: Email default for Owner NOT required ?!

  • January 7, 2026
  • 2 replies
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j.spiess
Superstar Guru
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Hello!

I recently noticed that the requirement for email address in the check in form as been set to “NOT required” by default for the reservation owner:

 

I am pretty sure that this had been set to “required” previously. As of now this setting allowed guests to check-in without email and if a booking.com proxy address was in file it did not ask the guests for their direct email address.

Is this change intentional? What are the reason behind this change? A regression/bug? If I set it to back to “required” will this again trigger the email collection for @guest.booking.com addresses and expedia proxa addresses ?

I will try and report back … Clarification by MEWS ​@Mews Community Team  highly appreciated :-) 

Kind regards,

Jean-Philipp.

Best answer by nerys.moreau

Hello,

These fields are marked as required if it’s a requirement of the Legal Environment the system is setup for. If you’d prefer to obtain the email address even if it is not a requirement per the LE, you can change the setting to required.

Thanks,

Nerys Customer Support Analyst

    2 replies

    mauritsbots
    Superstar Guru
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    • mauritsbots
    • Superstar Guru
    • January 9, 2026

    CFBR

     

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    N
    Mews Employee
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    • nerys.moreauMews Employee
    • Mews Employee
    • Answer
    • January 9, 2026

    Hello,

    These fields are marked as required if it’s a requirement of the Legal Environment the system is setup for. If you’d prefer to obtain the email address even if it is not a requirement per the LE, you can change the setting to required.

    Thanks,

    Nerys Customer Support Analyst

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