+3Am i the only one here that finds it hard to understand that the “order summary screen” on Kiosk is showing all items part of the reservation at check in, where we obviously have some of the items (like corrections, commission adjustments and others) listed with the ‘bill as package’ option.
We dont want the guest to see these items, but acc to support this is a ‘by design’ functionality?
Best answer by yann.isakovic
Hi
I completely understand why you would expect those internal components not to be visible to the guest on the Kiosk. At the moment, however, the Kiosk works as follows:
The Bill as package setting is respected on the invoice / bill and on the Kiosk payment screen (where the guest actually pays).
On the order summary screen during check‑in, Kiosk still lists all items on the reservation individually, even if they are part of a package and marked Bill as package.
This means what you are seeing is not a configuration issue on your side but the current Kiosk design. There is, unfortunately, no additional toggle we can use today to hide just those technical items on that specific screen.
We agree the experience is not ideal for properties that use minus products, commission adjustments or other internal components inside packages. Our product team is already aware of this and tracking it as an improvement to Kiosk, so that in the future the guest‑facing flow can better follow the same Bill as package logic you see on the bill. At this stage there is no confirmed delivery date yet, but your feedback helps increase the visibility and priority of the request.
In the meantime, the only partial options we can suggest are:
Where integrations allow it, renaming very technical products (e.g. internal adjustment items) to something more neutral or guest‑friendly.
In specific scenarios, reviewing whether some purely internal adjustment items can be routed differently in billing so that they are not attached directly to the guest’s reservation.
I realize these are workarounds and not a perfect solution, but I hope this at least clarifies why the Kiosk is behaving this way and what we are doing about it on the product side.
Wishing you a Merry Christmas and great end of the year!
Kind regards,
Yann
Same here. Looking forward to find a way to bill as package on the kiosk or for Mews to update this.
Hi
I completely understand why you would expect those internal components not to be visible to the guest on the Kiosk. At the moment, however, the Kiosk works as follows:
The Bill as package setting is respected on the invoice / bill and on the Kiosk payment screen (where the guest actually pays).
On the order summary screen during check‑in, Kiosk still lists all items on the reservation individually, even if they are part of a package and marked Bill as package.
This means what you are seeing is not a configuration issue on your side but the current Kiosk design. There is, unfortunately, no additional toggle we can use today to hide just those technical items on that specific screen.
We agree the experience is not ideal for properties that use minus products, commission adjustments or other internal components inside packages. Our product team is already aware of this and tracking it as an improvement to Kiosk, so that in the future the guest‑facing flow can better follow the same Bill as package logic you see on the bill. At this stage there is no confirmed delivery date yet, but your feedback helps increase the visibility and priority of the request.
In the meantime, the only partial options we can suggest are:
Where integrations allow it, renaming very technical products (e.g. internal adjustment items) to something more neutral or guest‑friendly.
In specific scenarios, reviewing whether some purely internal adjustment items can be routed differently in billing so that they are not attached directly to the guest’s reservation.
I realize these are workarounds and not a perfect solution, but I hope this at least clarifies why the Kiosk is behaving this way and what we are doing about it on the product side.
Wishing you a Merry Christmas and great end of the year!
Kind regards,
Yann
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