Hi ​@raquelp, 

I’m Josue, one of the Community Ambassadors, and I’m happy to help clarify your question about managing No Shows.

The No Show fee can certainly be manually adjusted if you want to charge only a one-night fee for a multi-night booking.

However, please note that the amount charged for a no-show depends on the reservation’s cancellation policy. You can confirm the assigned policy under the Action Log tab of the reservation. The cancellation policy determines how much is charged in the event of a no-show - this can be limited to just the first night, multiple nights, or the full stay, depending on how the policy is defined.

For example:

• Policy: Cancellation policy assigned: 2 days before check-in time: 100% 

  • If this is a 2-night booking, the total cost of both nights would be charged in the event of a no-show.

• Policy: Cancellation policy assigned: 2 days before check-in time: 50% 

  • If this is a 2-night booking, only 50% of the total (equivalent to 1 night) would be charged.

I understand that you may want to adjust the No Show fee independently of the standard cancellation fee. If this is something you’d like to see improved, I encourage you to share your suggestion on our feedback page here. Other properties can then vote for your idea if they find it useful for their operations to bring it to the attention of our product managers!

If you have any other questions, just let me know, I’m here to help!

Warm regards,