Is anyone working with the combination MEWS - Booking.com - Vostio Digital Key?
We've been experiencing issues from the very beginning, and so far, no one seems able to provide a solid solution.
When a guest makes a reservation through Booking.com, they automatically receive a message from MEWS prompting them to check in online and create a digital key. Most guests are able to complete the online check-in, but then they don’t see the option to generate a digital key. In cases where guests do manage to create the key, it often doesn’t work upon arrival.
In general, we’re also having ongoing issues with the functionality of the digital keys. The doors don’t open on the first attempts, and after multiple tries, it might eventually work.
Is there anyone else who has experienced similar issues or has found a reliable way to resolve them?