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MEWS Payment Report

  • July 8, 2025
  • 4 replies
  • 57 views

Johannes Rott
Superstar Guru
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Good morning everyone ☀️
Is anyone else experiencing issues with the automated reports?
Ours are coming through almost completely empty every day 📄❌
Just wondering if we’re the only ones affected or if others are seeing the same 🤔🔍

Best answer by Johannes Rott

the issue we have is one day its working correctly the other day not… can´t find a point which causes the issues.

Opened a ticket now to double check with support.

That does seem odd. Let’s wait and see what support is able to find.

We changed the set up rule for the export from last day to previous day as this is 0:00-0:00

now it seems to work. 

4 replies

Robin Gustavsson
Senior Guru
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Hello,
We are not experiencing that issue. It sounds like something may have gone wrong with the filtering.


Johannes Rott
Superstar Guru
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  • Author
  • Superstar Guru
  • July 8, 2025

the issue we have is one day its working correctly the other day not… can´t find a point which causes the issues.

Opened a ticket now to double check with support.


Robin Gustavsson
Senior Guru
Forum|alt.badge.img+2

the issue we have is one day its working correctly the other day not… can´t find a point which causes the issues.

Opened a ticket now to double check with support.

That does seem odd. Let’s wait and see what support is able to find.


Johannes Rott
Superstar Guru
Forum|alt.badge.img+1
  • Author
  • Superstar Guru
  • Answer
  • July 9, 2025

the issue we have is one day its working correctly the other day not… can´t find a point which causes the issues.

Opened a ticket now to double check with support.

That does seem odd. Let’s wait and see what support is able to find.

We changed the set up rule for the export from last day to previous day as this is 0:00-0:00

now it seems to work.