Hi ​@Leif Penning – thanks for your question. 

To view a report of all canceled services or products, including cancellation reasons and user details, you can use the Reservation report in Mews Operations.Here's how you can access and customize the report:

1. In Mews Operations, open the Reservation report:

• On the Dashboard, in the Reservations section, click on the relevant icon, or
• Go to the main menu and select Reservations > Reservation report.

2. Select the following filters:

• Mode: Choose Detailed.
• Filter: Select Canceled.
• Start and End: Set the start and end dates to define the specific time period you are interested in.
• Status: Ensure Cancelled is selected.
• Group by: Choose Cancellation reason to group reservations by the reasons for cancellation.

3. Click View report to generate the report.

This will provide you with a detailed list of all canceled reservations within your selected time period, grouped by cancellation reason.

For more detailed instructions, you can refer to this article: How to View Your Canceled Reservations in Mews Operations

Please let me know if this helped or if you need further assistance here. Thanks!

Hi ​@jessica.becker,

Thank you for your answer.

Unfortunately, that's not what I'm looking for. The report provides me with all canceled reservations. So far so good.
I’m mainly interested in the canceled products.
For example, when checking out, guests say they did not have breakfast. The employee cancels the breakfast and gives the reason for the cancellation as “not used”. 
This is what I would like to see as a list. Which products were canceled by which employee and when. And for which guests.
It´s about the products, not the reservations. That´s what I´m looking for.

Best regards

Leif

Hi ​@Leif Penning 

We use the The Posting journal for that. Unfortunately you can't see the reason for cancellation in the export, so if anything strange or unusual is showing I look for details in the Accounting Report. 

Regards, Sanne 

Yes a posting journal based on rebates would be your go-to, be it a ‘quick fix’ to a larger problem. It is simply going to show anything thats posted negative also, and it will be showing also cancelled rebates (or negative postings) if you are look at statusses. 

all in all, not ideal - but can give insights to look further in, like ​@Sanne mentions, the account report

Hi Sanne,
Yes, that's how I do it too. But it's more than annoying, isn't it?

Kind regards
Leif

Hi ​@Leif Penning! I agree! Especially because in the Netherlands we are required to provide a reason/justification for rebates (and must also be able to demonstrate this during accountancy audits). 

​@Sanne ​@Leif Penning what we ‘ask’ all properties to do is a monthly (or weekly) export of all rebates, and have them enclose the ‘backups’ for these. This hardcopy folder is then kept save at location for at least one year. usually part of the night shift. 

Hi ​@mauritsbots,

well, we are looking for a report that provides us with the product, date and reason for cancellation for precisely this purpose.
Do you have something, or do your people do it all manually?

hi ​@Leif Penning … im afraid its all manually done… Perhaps ​@Joanna Kozlowska is the key person to speak with to organize creating something like that.