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Issue with Mews Charging Newly Added Card Instead of VCC

  • February 20, 2025
  • 2 replies
  • 23 views
Emilie Getaway

Hi ,

We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.

This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.

Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. 

Thanks in advance for your insights!

Best,

Emilie 

Emilie Getaway

​@Mews Community Team can you pick up on this issue please? Is this a current issue? 

j.spiess
Senior Guru
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  • j.spiess
  • Senior Guru
  • March 12, 2025

Hello!

Is it maybe related to reservations that are payable via VCC at the time of booking?

If so, join us at the thread at 

https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-1827

 

otherwise you may be able to setup the new „skip credit card requirements during online check-in“ to avoid guests having add their private card to begin with - as a work around maybe…

but if there is a routing rule in place the card should not be charged - maybe also file a support request.

kind regards,

jp.

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