Hi ,

We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.

This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.

Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. 

Thanks in advance for your insights!

Best,

Emilie