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Mews x Customer Alliance Integration

  • August 20, 2026
  • 2 replies
  • 51 views

Hello everyone,

I’m new to this community 😊 Hope to connect with you all!

Mainly for the hoteliers here: Customer Alliance and Mews are integrated - the connection syncs guest data and automatically triggers pre-, during-, and post-stay surveys based on the reservation status in the PMS. The feedback can also flow back into the guest profile in Mews - Smart Tips, so the team sees it alongside the rest of the guest information.

Is anyone here already using the two together? Happy to hear your feedback!

Cheers from Berlin, 

Shanna

 

Shanna from Customer Alliance

    2 Replies

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    • Sonja
    • Community Catalyst
    • August 21, 2026

    Hi Shanna,

    we were actually talking about this just yesterday! I really like the Smart Tips aspect.

    Does it also identify recurring issues for specific rooms? For example: “Room 203 has received several complaints about the shower” – basically highlighting patterns that suggest there’s an issue we should actually address, rather than just showing individual guest feedback.

    That would be a really useful feature for us!

    Cheers,
    Sonja

      • Shanna
      • Author
      • August 21, 2026

      Hi Sonja, 

      Great to connect with you!

      Our AI functionality detects the recurring issues and sends them to Mews: the room-specific pattern (for example, "Room 203's shower") is then designed to be picked up on the Mews side, in their housekeeping and maintenance functions. Perhaps the Mews team can also jump in and add more details here.

      Hope that answers your question!😊

      Best, 

      Shanna from Customer Alliance
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