A guest's first touchpoint with your hotel could be your website and your Booking Engine. Picture this: your website is your field, the Booking Engine is your goal. Customize it like a team's jersey to score goals with your guests and allow them to access all that your property has to offer!  

Your communication with guests is the same as your property: unique. The emails you send are like accurate passes between teammates. Customize them so that every guest feels like a star player! You can choose from our email templates that are fully customizable.  

The words "Placeholders" and "HTML" can be daunting for some users! But with our resources in hand, you can handle them like a pro. It's like mastering a difficult play on the pitch!  

And customization doesn't stop here! You can also offer online check-in to your guests. Your teams will save time and your guests will be happy to not have to wait at the reception upon arrival.  

Don't hesitate to also personalize your guests' stay to the fullest by filling all the information in the guest profiles. And don't worry, you can always update it at any time. Your teams will know your guests perfectly, like a coach that analyzes and develops a strategy before a big game.  

Your guests are already booking their stays for this summer, which means you will create a large amount of reservations in Mews! Did you know that the shortcut ALT+N in Mews Operations opens the ‘New reservation’ screen? You just saved some precious time! ️ 

It is also likely that reservations come through via you Channel Manager. Make sure to check your configuration, like a team captain making sure everything is in order for the big game! If you are faced with an error, you will be able to find all the details in the Channel Manager queue. You will find there the different error messages and can also interpret the logs.  

Some guests will need to change spaces during their stay. It is also likely that a reservation includes multiple guests, or that you want to apply different rates depending on the day of the week. You can easily use the ‘split reservation’ feature to address those needs.  

It is also possible that you would like to surprise your guests by offering them an upgrade. Upgrades can be easily managed from your Timeline. However, downgrades are not as straight-forward, and you might get an error message. It’s just like a referee blowing his whistle for a foul during a game. Rules can be strict and need to be followed, and you will need to respect your space category classification for Mews to understand which one is classified as higher. The one classified as “0” will be the lowest.  

There will also be times when guests will cancel their stay. Mews lets you manage this easily, as long as you are within your Editable History Window. It is thanks to this feature that you can avoid night auditing, and can even check-in reservations 7 days in the past.  

Tracking reservations is easy! The Reservation Report in Mews provides a wealth of data and filter options so that you can analyze reservation data in your property. Don’t hesitate to play around with the filters to obtain the report that suits your needs best.  

That’s it, your guests have booked their stay! Thanks to the Guest Portal, they can confirm their reservations, as well as check-in and check-out online.  

Or you can also easily check them in and out at the reception. ️ 

Unable to check-out a guest? Don’t panic – just like in the final minutes of a close game, the coach has tactics to overcome the obstacles. Stay calm, there are explanations and solutions.