Make the most of your Booking.com inventory and reservations


Userlevel 2

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.

Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as fast as possible and you won't lose revenue.

You can connect multiple Booking.com accounts to Mews. Just create a new Booking.com integration for each account.

You can visit the Mews Marketplace to get started with the Booking.com direct integration.

 


14 replies

Userlevel 3
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I’ve been running Booking.com and all other OTA’s from Mews through Channel Manager integrations in the Marketplace (Siteminder and Synxis). Is there any reason to pull Booking.com off the Channel Managers and connect directly with the Booking.com integration? Or is this directed more towards hotels that do not currently have an integration and are managing Booking.com manually through the extranet? 

Userlevel 6
Badge +5

Hi @willjordan

We had booking.com connected via Siteminder and changed to the direct Mews integration.
Main benefits are we’ve found:

  • The integration pulls reservations every 30 seconds instead of SiteMinder 2 minutes, resulting in less overbookings
  • Rate, Inventory & Restrictions updates make it to booking.com quicker than if mapped via Siteminder
  • If a settlement rule fails due to insufficient funds / invalid card the integration auto reports to booking.com which in turn contacts the guest & asks to update payment method of failed payments, you can then cancel/release the reservation after 2 hours if they fail to update. 
Userlevel 6
Badge +3

Hi @Mick 

 

How are you handeling the automatic releases of certain room types?

I’ve read somewhere that if a reservation from Booking.com is cancelled, the room is automaticaly opened up for sale again without verifying if still availble in Mews. Is this something which you are experiencing as well?

Userlevel 3

Hi @Mick 

 

How are you handeling the automatic releases of certain room types?

I’ve read somewhere that if a reservation from Booking.com is cancelled, the room is automaticaly opened up for sale again without verifying if still availble in Mews. Is this something which you are experiencing as well?

@barbora.maffia Do you have an answer on this question from @MatthiasH ?
We are thinking about changing to the direct integration as well, but if the above is true this can be an important reason to not do this.

Userlevel 6
Badge +3

Hi @Egon Lagrou ,

I had a discussion last month with the support-team, and they informed me that this is sadly still an ongoing thing. It looks like there is no movement in this case.

@Mick, have / do you experience this?

Userlevel 6
Badge +5

Hi @Egon Lagrou & @MatthiasH

Great news we think it has been fixed, I received notification early May from our CS manager, that the issue had been resolved. 🎉

In the last 11 weeks, we haven't been experiencing the issue any longer at least not to the magnitude to before the fix. I've chatted with a few of our managers and they haven't been experiencing the same booking.com overbooking scenario. 
 

 

Userlevel 3

@Mick @MatthiasH 
That’s a great thing to hear. Probably I’ll try this integration somewhere in September then, too busy for the moment to catch certain bugs or unclarities now when they would occur.

Other question:
Is it possible to have multiple Booking.com direct integrations on one Mews property?
Our Casselbergh® Residences brand consists of different physical locations, which all have a different Booking.com property ID, but we manage them in one Mews account. I am wondering if this link would be possible as well.
 

Userlevel 6
Badge +3

@Mick @MatthiasH 
That’s a great thing to hear. Probably I’ll try this integration somewhere in September then, too busy for the moment to catch certain bugs or unclarities now when they would occur.

Other question:
Is it possible to have multiple Booking.com direct integrations on one Mews property?
Our Casselbergh® Residences brand consists of different physical locations, which all have a different Booking.com property ID, but we manage them in one Mews account. I am wondering if this link would be possible as well.
 

@Egon Lagrou

From what I learned on the help pages, you just have to create multiple integrations (same thing you would do for channel managers like Cubilis). More info about the set-up can be found here.

Userlevel 2

Hello everyone!
The issue mentioned by @MatthiasH is resolved and rooms available on B.com should be reflecting your actual available inventory! 😉
Regarding multiple B.com integrations question from @Egon Lagrou  - it is possible. You simply add multiple integrations on Marketplace, each of them connected to your B.com extranet (with unique Property ID) and map the applicable space categories and rates. 

Userlevel 3
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We are also using the direct integration with Booking.com. 

One disadvantage compared to SiteMinder is that you cannot use a rate multiplier. This sometimes comes in handy, if you’d like to make specific rates more/less expensive on an OTA. 

@willjordan 

Userlevel 2

We have the mews-booking integration running since 12 month. it works. All other channels go through a channel manager (currently HNS, but testing siteminder with some connections currently) 

The only problem with the direct connection is that we do not receive an email from B.com on cancelled reservations. They just disappear.. You have to manually search for them. We looked into it together with b.com, mews and our email provider, but it seams that mews prevents B.com emails in this case. Very strange, but we could not resolve the issue so far.

Would be interesting to hear if anyone else experienced a similar problem.

Userlevel 6
Badge +5

Hi @Max

We don’t recieve any email notifications for cancelled reservations from booking.com

If you want to know about the cancelled Reservations, you could schedule a reservation report and send at what ever period you’d like (daily, hourly) and use filters for Booking.com, cancelled, this would snd a summary report to your inbox. 

Alternatively, you could use Zapier and create a Zap which sends an email each time a booking.com reservation is cancelled. 

 

Hope that helps. 

Userlevel 2

Hi @Max

Alternatively, you could use Zapier and create a Zap which sends an email each time a booking.com reservation is cancelled. 

 

Hope that helps. 

I haven't worked with Zapier so far, but it sounds like we have to have a dive into it. That might be a good option. On the other hand I do not understand why the email issue with B.com exists...

Correct me if im wrong but doesn't a booking.com integration count as one of your integration. We only have 5 so I dont think this work for us.

 

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