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Product best practice

Share your way of doing things and learn from others

  • 283 Topics
  • 749 Replies
283 Topics
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dusan.pApprentice
posted in Product best practice
Looking for Hostels with Häfele Locks/Keys

Hello!As the title says, I’m looking to get in touch with some Hostels that are using both Mews and the Häfele Dialock lock system. I have some questions about integrating the two and your experience with getting everything to work. If you’re using these systems, or know a property that does, please let me know how I can get in touch. Thanks!

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Georgina FContributor
asked in Product best practice
Before Start email - Changes to Mews Auto emails

Hi,We’ve noted that the Before Start email has disappeared from the MEWS emails?  We can’t see anything in MEWS updates about this and its still showing as an email in the Knowledge Base, so just to ask is this an update?  Many thanks

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LopyrevaApprentice
posted in Product best practice
The possibility of creating a reservation code or a special link that the participants could use when making an individual reservation( but being one group) ?

Hi guys, how do you deal with requests for one big group doing individual reservation, paying separately.So far I’ve only had big groups doing one reservation for everyone and then we check them in individually. This request has left me puzzled. Is there an integration from Marketplace that does it, or is it much simpler than I think?Margo 

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jessica.becker
Mews Employee
tamara.spir
Mews Employee
tamara.spirMews Employee
posted in Product best practice
 📣 Help Us Improve Table Management in Mews POS! 

👋 Hello Mews Community!We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable!📝 Take this short survey (5-10 min) to share your insights on:✅How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smootherYour input will help shape future updates and ensure Mews POS works better for your needs.🔗Click here to participate!Also, leave your comment if you would like to give us more feedback about this! We'll contact you 🙂.Thanks for being part of the Mews Community—we appreciate your support! 🙌

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tamara.spir
Mews Employee
Georg Gaag
Georg GaagHelper
posted in Product best practice
ID Scanners for Mews Kiosk

Can anyone recommend (physical) ID scanners that work well with the Mews kiosk? I have experience with AdriaScan and 365id (both have their up- and downsides), but not in combination with kiosk check-in. I am aware that Mews offers ID scan via the camera, but in my tests, it didn’t work very well. 

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Georg Gaag
Mariusz Siwkowski
Mariusz SiwkowskiHelper
asked in Product best practice
Adding Loyalty Information to the product checklist

hello together, we would love to welcome our loyalty member in a special way to our breakfast.As we are using the product list to check who has breakfast included, we would love to be able to add the colum “loyalty program” and/or “guest notes” to the checklist. I believe that this is an awesome step into the loyalty topic which MEWS is focussing more now as per the MEWS roadmap (2weeks ago).As well other PMS system do not have this feature I believe.Do others want/need this as well?

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Mariusz Siwkowski
carlos.pariente
Mews Employee
carlos.parienteMews Employee
posted in Product best practice
📣 Help Us Improve Table Management in Mews POS! ✨

Hello Mews Community! 👋We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable! 📝 Take this short survey (8-10 min) to share your insights on:✅ How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smoother Your input will help shape future updates and ensure Mews POS works better for your needs. 🔗 Click here to participate! 💡 Also, if you have other comments on this, you can contact me.Thanks for being part of the Mews Community—we appreciate your support! 🙌 Best, Carlos Pariente – Product Designer

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carlos.pariente
Mews Employee
rea.stambuk
Mews Employee
rea.stambukMews Employee
published in Product best practice
Upcoming: Two unmissable webinars with insights from Mews customers

Hey, Mews Community ✨ Ready to be inspired by some real-world success? Later this month, we’ll be bringing you two webinars featuring the experts behind exceptional hospitality: Mews customers.  Join us for interviews with leading hospitality professionals, ask your questions live, and leave with ideas you can try right away. It’s insight you won’t find anywhere else. Details and links to sign up are below 👇  Webinar #1 – HIM Groep: How to do more with tech With four hotels in the Netherlands catering to a range of segments, from corporate travelers to holidaymakers, HIM Groep are doing more thanks to technology. Tune in to hear their Back Office Manager, Charline Kuster, explain how she manages operations for all four hotels from a single, reliable platform. 📅 When? Feb 25, 11am CEST 🎙️ Who? Charline Kuster, Back Office Manager   What to expect  Discover how automated workflows dramatically improve productivity  Find out where your hotel could also make major time savings  Put yo

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Pierrick
Mick
Guru
MickGuru
posted in Product best practice
Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

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roame.leaver
Mews Employee
roame.leaverMews Employee
published in Product best practice
Feature opportunity: Unique uses of the Mews Hourly Booking Engine

Hey Mews Community! 👋We’re looking for customers who are using the Mews Hourly Booking Engine in unique ways -whether that’s booking boat slips, desks, cabanas, karaoke rooms, or anything else outside the traditional hotel stay. 🚀Why? Be featured in an upcoming press release about the Mews Hourly Booking Engine. We'd love to showcase innovative real-world use cases by our wonderful customers and present some amazing impact data.If your property is doing something creative with the Mews Hourly Booking Engine, drop a comment below by next Wednesday, 26th February, for a chance to be featured!

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roame.leaver
Mews Employee
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Mews support plattform

Hey guys,Is Mews actually working on a platform for Mews support?We also use Mews Premium Support, and while I really like the support itself, the way tickets are handled is quite tough for me. There are so many emails that it’s really hard to go back to a support ticket and keep track of which ones are still open or have been closed.I think a platform for all tickets would really help to keep better track of things. Also, from Mews’ side, I’m pretty sure it would help with inquiries, as I’ve already had to ask the same question twice because of this issue.Maybe it even exists, and I’m just not aware of it.What are your experiences?

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boskovicbojanaSenior Apprentice
asked in Product best practice
Service set up by night or by the hour

Hello to All, We have set up the SPA bookable service per night.My questions is does it necessary needs to be per hour ( although the service itself IS per hour :) ) as long as the accounting category and revenue center related to are correct?Otherwise it has to be deleted and done it again, correct? Looking forward to your advices and experience.Many thanks.Best,Bojana

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elena.pudova
Mews Employee
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adriahanHelper
posted in Product best practice
Branded SOP

How did you properly set up your MEWS SOPs 📑according to your brand standards additionally to the MEWS University 🎓and MEWS Help 🌐. How do you provide the SOPs to your employees in an efficient, easy-to-acces way? 📇

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Sam.CHelper
posted in Product best practice
Additional Services

Hi Community,Has anyone figured a way to hide the service charge box when adding an additional service product?We have the setting that ‘order requires a product’ however we are continuously needing to remind the team to ignore this first box and only use products. In our properties we never want to use this service charge box and hoping someone out here has found a way to hide this. Thanks!

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paul.boulom
Mews Employee
paul.boulomMews Employee
published in Product best practice
Tip of the Week: Updating Your Bank Account for Mews PaymentsF.A.Q.

Hi Community, 🌟We've noticed customers asking about updating their bank account details for Mews Payments. To keep your payouts going to the right place, here's a handy guide on how to update your information.Steps to Update Your Bank Account for Mews PaymentsWhen you first signed up with Mews, you provided bank account details via the Customer Verification form. If you need to change these details, here's what to do:Fill Out the Bank Details Update Form: Complete the form with the updated bank information. In question three, choose option "A" for Bank Details Change. Information Required to Complete the Bank Details FormTo ensure a smooth update, have the following information ready:Company Name: The official name as registered with your local business authority. New Bank Account Information: The new account details for receiving payouts. Recent Bank Statement: An official statement, not older than three months, that includes the account details (IBAN, account number, SWIFT, bank na

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N.HALL Consulting
dbarnesen
dbarnesenHelper
asked in Product best practice
Adding products in Guest Portal

I am curious about why it is not possible for guests to purchase upsells after they have checked in? I know they can do it as part of the checkin process in guest portal, but why can’t they do it after?For example, a guest forgot to add parking, then they later open guest portal again, they can read about the reservation that they already know about, but they cannot do anything with it, changes, adding products etc.So the result is that they need to contact the hotel via a message.I just wonder why this is? Is it designed that way on purpose?

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dbarnesen
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SonjaHelper
asked in Product best practice
Routing Rules

Is it just me or does it take ages whenever you create a new company profile and want to add a routing rule until the company profile is found? I have to refresh many times until I can find the company. I thought it would be so much easier to already add the routing rule from the company profile directly when creating the company, either by a ticking box or a drop down menu? If you agree: https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/48756575-add-routing-rule-directly-from-company-profile :)

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Guru
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Asensio MoyaApprentice
posted in Product best practice
Report - Forcast

Dear MEWS Community, We are new using MEWS, and we would like to give you our thoughts on the subject of reports. We have already discussed this issue with our contact person at MEWS, and apparently the reports we want to / can pull are a bit limited. So I am happy to share our feedback here and open an conversation, in order to see if someone of you have had the same “issue”.  We would need the following data (based on reports) to work in the following topics: - Revenue Conversion --> General and individually (per person)- Lead Conversion --> General and individually (per person)- Lead per hour --> General and individually (per person)- Group Booking Pace --> Group Forecast- No TDN (Turndown) analysis possible --> We can only create the Cancellation Report. At this stage, this is not possible to get this extraction from MEWS. Therefore we need the following data to be able to draw these reports: - Revenue daily per Group with RMN (Room Nights)- Creation Date of the bloc

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Svenja
SvenjaSuperstar Helper
posted in Product best practice
Space feature classifications

Hello,I keep running into missing space feature classifications to finally make full use of the “Preferred space feature” assignment strategy and the “Optimize space allocation” function Mews. I went through 25 hotels and checked for space features that most hotels seem to have/would be able to make use of.Please use this thread to let me know if I am missing anything important. I will then add this to the existing feature requests in the comments and share the link so we can all upvote. ;-)These are my findings (excluding the ones that already exist):Allergy room Bathtub Carpet City view Close to event space Coffee maker Connecting door Courtyard view Far from elevator Fridge Hardwood floor Kettle Loud Minibar Mountain view Park view Pet Queen bed Quiet Shower Single bed Sofa bed Street view Terrace

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Svenja
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in Product best practice
Zenchef integration - Credit card guarantee

One of my client properties that uses Mews, also utilises Zenchef as the booking software for their F&B services.The client would like to know if the Mews / Zenchef integration also allows for payment / credit card guarantees of reservations, using the Stipe account associated with the Mews subscription. From what I can read in the integration documentation, this is not the case, but if a community member has a solution, I would be extremely grateful for advice.

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N.HALL Consulting
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JuliaApprentice
posted in Product best practice
Mews recommends scheduling emergency reports | PDF would be useful

Hi everyone,the shutdone of mews for nearly 5 hours on 17th November was a big struggle for me and my team. Mews recommends to schedule daily reports to be prepared for a shutdown. In my opinion it is helpful to have this, but we need it in PDF format. I already asked for it 3 years ago when we started with mews, but till now it is not possible. The excel reports are very confusing. Please vote for it if you would like to have the scheduled daily reports in PDF format. Thanks in advance! Best regards, Julia

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Pierrick
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Guru
Jasmin H.Guru
asked in Product best practice
Checkin Nachricht

Hallo zusammen,gerade jetzt, wenn wir für deutsche Gäste keine Daten mehr abfragen, merken wir wie sehr ein Popup Fenster bei checkin fehlt. (Bisher war es immer ein Post-it auf dem Meldeschein).Habt ihr Tipps, wie Mitarbeiter an Infos erinnert werden, die bei check-in abgefragt werden sollen?Danke euch.Viele Grüße,Jasmin

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jessica.becker
Mews Employee
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sdorvilleMaster Apprentice
asked in Product best practice
Confirmation mode ("do not send" and "send") for booking confirmation and quotation

Hello everyone,we've noticed that when creating a reservation, on the “Details” page, the confirmation mode defaults to “Do not send”. By changing the reservation status (to Requested or Optional) or even back to Confirmed, the confirmation mode automatically changes from “Do not send” to “Send”. This can be a source of error if the person making the reservation doesn't notice it. I think it would be preferable for the confirmation mode to default to “Do not send”, and for the person making the reservation to change it manually if necessary. what do you think? 

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sdorvilleMaster Apprentice
asked in Product best practice
Confirmation e-mail or quote sent to customer when agency booking

Hello everyone,we have encountered a small problem with customers who received booking confirmations and quotes (with rates) when they were travel agency bookings. customers were able to confirm and cancel these bookings directly from Mews Guest Portal. While it is clearly stated in the configuration of e-mail sending parameters, in the first remark: “Mews does not send e-mails to the recipient's address if it is not that of the company or travel agency associated with the booking.”but it seems that this rule is not applied. can you explain?

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lena.luettgau
lena.luettgauHelper
asked in Product best practice
Mews Booking Engine- Multi Property

Hello MEWS Community, We are working on customizing the multi-property MEWS booking engine for our websites, which are linked to two PMS systems. We manage two adjacent MEWS properties (though technically with different addresses) and would like to adjust the following elements:                1.            Remove the Address: Is it possible to hide the address field entirely from the                                booking engine?                2.            Change Property Names in Booking Engine Only:                •             Wilmina Hotel → renamed to Hotel                •             Carlotta Apartments → renamed to ApartmentsWe’d like these name changes to apply exclusively to the booking engine without affecting other parts of the system. Alternatively, would it be feasible to overwrite specific elements of the booking engine using custom JSON code? We would greatly appreciate any guidance, tips, or suggestions from those who have tackled similar customization challenges. T

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coudert.mathias
Mews Employee
Community-widget-Referral-Program

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