I’m trying to extend a guest that was supposed to check out two days ago. When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items". What does that mean and how can I extend the guest?
Best answer by MarketaOupi
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+1
Hello
thank you for the question!
I checked your operational history window and that is in order.
So I suggest opening a support ticket as this might be a tech problem!
You can DM me the case number so I can monitor the status! 🙌
Hi
while your operational editable window is set to 7 days your accounting editable window is set to 1 day (menu > settings > property > finance > accounting configuration). In this case, Mews will prioritise the shortest window which prevented you from processing an operational change outside the window of 1 day.
If you regularly need to make changes outside the 1 day window, you might want to consider changing your accounting window. Keep in mind, once you pull accounting reports from Mews, you want to avoid making further in-system changes to that period. For that reason, we only allow a maximum window of 7 days (most properties have a window of 1 or 2 days).
On a personal recommendation, I’d advise keeping these two windows the same
Hope this helps!
Matt
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