How Do I..

Hi :)When i go to our booking engine today, it is possible to book rooms much more than one year ahead.Our rates are only updated 1 year ahead.Can i close the booking engine for sale more than 1 year ahead ?Is it with a restriction ?Thank you 😄

Hi, Is anyone working with Microsoft Dynamics 365 Business Central ? (Accounting system)We are having issues with invoices created in Mews.One of the challenges being experienced is with the A/R settings & the inability to see the debitors in our accounting system.

Hello everyone. The accounting department would like to have access to or view invoices in Mews. Unfortunately, I cannot select this as a permission in the user management. Which permission do I need to select or which role do I need to assign so that the accounting department can view invoices?

Is there an option to mark tasks as reoccuring, let’s say you have a task that needs to be added to a reservation daily. A button that says “daily” or “every second day” or whatever, but just so you don’t have to manually create ten tasks for one booking that stays ten nights but just create it once with a specific rhythm?

I am building a date-restricted bounceback offer for travel with arrival dates between06/28/24 - 06/30/24, minimum 2-night stay, with a specifically created voucher (FAREWELL) using specifically created rates (PRIDE 2024 BB). The rates are part of my existing bounceback rate group (Bounceback) in which I have an already-functioning bounceback offer (an offer that is valid for much longer than the one I’m now building).RATES: The rates accurately shows the 20% reduction on the Pricing tab, and they are enabled on the Details tab.RESTRICTIONS: Using the existing bounceback offer as a reference I have mirrored the type of restrictions on the new offer, Closed To Arrival To 06/27/24, Closed To Stay 06/28/24 - 06/30/24 Excluding Min 2 Nights, Closed To Arrival From 07/01/24. Other restrictions already in place block out two space types, and All Dates, All Rates Max Advance 180 days (which is irrelevant because the promo period is within 180 days from today.When viewing the restrictions on t

Hello, I have tried to figure out how to auto-allocate rooms along with automatic check-in and unique PIN code instructions per room, but to no avail :) The problem I try to figure out is this:- We have a small nature resort consisting of tree types of accommodation. - Each type has a few different cabins.- Every cabin has a lock box with a PIN code to access keys (a manual one, not electronic).Now, here’s where I wonder what to do:I need to auto-checkin people, giving them unique instructions about the cabin’s whereabouts, the number of the cabin and the PIN code without requiring them to check in. We don’t have a manned destination, so kiosks / iPads and the like won’t work. I have tried to look at the info we might access from MEWS when sending emails, but it does not seem to me that I can put in this unique info per cabin anywhere? Or do any of you know how to do such a thing? Thanks :) 

The chat handling in mews right now is very simple and does more harm than good in our case. We already have a chat system with ai integration which is a lot better. The question is: is there a way to remove the mews chat completely?I know that it is possible to remove the chat link from the email but in the mews portal it is still possible to access. We need a way to remove that completely until it is a viable option to use.

Hello Mews community, We are trying to assess the cost of acquisition for each new reservation / guest? And would like to understand if as hoteliers you have define a magic formula? Is there anything in particular that we should pay attention?  Thanks,   

We would like to send different emails to a guest making an enquiry than to a guest placing an optional booking.Now they both get a quotation.But a guest who makes a quotation we would like to give only a quotation and clearly indicate that no accommodation is held for them.Whereas with an option, you actually want to indicate that the property is indeed being held.Now the chatbot gave the idea of using other languages to create a different mail. However, you are then faced with the problem that product names are also named in that language.I am sure we are not the only ones with this problem. How did you solve this?

Good morning, Since yesterday I have noticed something new (?) when making a reservation. A ‘lightning’ sign appears under the quotation total, mentioning ‘Billing automation applied’.Is this a new feature or something which impacts existing processes?No changes to Mews were made by me prior to this appearing.   

It is a pain to have to manually update all translations for room rates, products, and room names for each language. There should be a way to auto translate all of this like it does for other parts of the built-in booking engine. Any solutions out there?

Who here has experienced overbooking managed by Mews, and has had to deal with their premium service? It's time to tell the truth: for the past three years, we've noticed significant shortcomings. We recently hosted a delegation from Mews at the hotel (finally), and our key account manager alone identified more than 30 areas for improvement.Today, I am tired of watching a ping pong match between Mews and their partners, with each side always blaming the other. In the end, it's Mews that isn't doing its job properly. To all the developers: when will you wake up and create a proper PMS for us, with invoice and amount splits, amount adjustments, and a kiosk that works correctly...?But let's get back to my overbooking problem, which has been ongoing for two weeks without a solution, neither for us hoteliers nor for the guest who has no room. This management is scandalous, and we're expected to be responsive. I am being taken for a fool, and so are the guests!

Hey all,Does anyone have a magic tric to change different rooms into a different room category without having to un-assign the reservations from the room? I have a full hotel (summer season started) and we have decided to change the room categories names and characteristics for a marketing point of view, so I have to change about 90 rooms…Thank you for your help,Kind regards from Luxembourg,Eline

Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges or @ettore.zotarelli maybe ) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specif

Hi everyone, How can I send the booking confirmation letter as a PDF to a guest? Because when I send it via Mews, the guest receives an e-mail saying ‘The link has expired, please contact the property”. thank you for the help.Manny 

hei, does someone knows how to remove ‘house use’ reservation when i can’t press on that reservation. it looks like inactive reservation, but i can’t overwrite that reservation. when i try to make new reservation over that old  house use i get msg that its occupied.

Hallo zusammen,wir haben Ende Februar MEWS für unser Hotel und BIZZON im Restaurant eingerichtet.Es ist seither öfter das Problem, dass an einer Verkaufsstelle die Kassenschicht mitten im Service sagt, sie ist abgelaufen und es muss eine neue geöffnet werden. Das Problem ist, dass sich dann keine neue Kassenschicht öffnen kann und man mit der Verkaufsstelle nicht mehr abrechnen kann. Das Datum, wann die Kasse das letzte mal geöffnet wurde, steht dann aber plötzlich auf dem 29.02., als wir unsere Kasse eingerichtet haben.Der Tipp vom Support war, jeden Abend die Kasse zu schließen und morgens wieder zu öffnen. Das machen wir nun schon seit einer Weile, aber das Problem taucht immer wieder auf. Weiß jemand, wo ich suchen könnte, an was das liegt? LG, Aurelia Faber 

Hello dear community,For some time now we have had the problem that offers, booking confirmations etc. can no longer be sent via Mews if the recipient's e-mail has its own domain, for example a company e-mail address. We then receive the error “550 5.7.1 Recipients have complained about included content (B-URL)”. We now also have templates without a link in the email where the error is still displayed. Does anyone else have this and have an idea what we can do?Thank you very much.

Hi 😊How do we open a new shift without doing this:Click +Transaction received. Choose the Currency of the cash you're putting into the cashier for the shift. Under Value received, enter the amount of money you're putting into the cashier for the starting balance.We already have a starting balance, is that wrong ?  If it is wrong, how do i remove it again ?Thank you 😀

Dear Mews Community,I have a problem with our tax advisor regarding the taxation date of our customer company invoices.This is because the customer invoice that we send to the company for remittance has a different tax date than the invoice that is generated by the payment of this customer invoice.Our tax advisor considers it essential that the taxation date must not change, but must be the same.What experiences have you had with your tax advisors, or what is vin Mews' opinion on this?Kind regardsMicha    

We have some small hotels that do not use a channel manager. But they would like to use the direct integration with Mews. I have found a feature request here. Please vote on this:https://feedback.mews.com/forums/955688-connectivity/suggestions/46200988-tomas-channel-manager-integrationTomas says they can only build the interface if Mews requests it. Maybe that will help...

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

Hi 😄I have created vouchers for our corporate guest.Some of these vouchers have 3 different rates attached and they are all showing when you make a reservation in mews. But when adding the voucher in the booking engine only 1 of the rates will show.Is it possible ?

Hello!How do you handle waiting lists? When a guests wants to be put on a waiting list for an available room, when none is available at the moment… so that the guest is informed if a room of the requested type or better becomes available ?Kind regards,Jean-Philipp.

Hello, I was wondering if anyone had any advice on the below :)  Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation. Thank you!