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657 Topics
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mewsmaniacContributor
asked in How Do I..
unterschiedliche Besteuerunggsdaten

Dear Mews Community,I have a problem with our tax advisor regarding the taxation date of our customer company invoices.This is because the customer invoice that we send to the company for remittance has a different tax date than the invoice that is generated by the payment of this customer invoice.Our tax advisor considers it essential that the taxation date must not change, but must be the same.What experiences have you had with your tax advisors, or what is vin Mews' opinion on this?Kind regardsMicha    

651
alzbeta skrabalkova
Mews Employee
Raphael Simcic
Raphael SimcicHelper
posted in How Do I..
Are there any hotels that are also interested in a direct Tomas interface?

We have some small hotels that do not use a channel manager. But they would like to use the direct integration with Mews. I have found a feature request here. Please vote on this:https://feedback.mews.com/forums/955688-connectivity/suggestions/46200988-tomas-channel-manager-integrationTomas says they can only build the interface if Mews requests it. Maybe that will help...

350
Raphael Simcic
Raphael Simcic
Raphael SimcicHelper
posted in How Do I..
To MEWSERS working in a TOMAS destination

Is the someone who wants to integrate tomas (popular destination management system in Germany, Switzerland and Austria) to MEWS? Are there ways to send and recieve data through omniboost, zapier or something like that? Or are y’all working with channel manager connections?

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Raphael Simcic
Camilla.Evelyn
Camilla.EvelynSuperstar Apprentice
asked in How Do I..
Vouchers with several rates not showing all rates in the booking engine

Hi 😄I have created vouchers for our corporate guest.Some of these vouchers have 3 different rates attached and they are all showing when you make a reservation in mews. But when adding the voucher in the booking engine only 1 of the rates will show.Is it possible ?

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Camilla.Evelyn
j.spiess
Superstar Guru
j.spiessSuperstar Guru
asked in How Do I..
Waiting list when fully booked?

Hello!How do you handle waiting lists? When a guests wants to be put on a waiting list for an available room, when none is available at the moment… so that the guest is informed if a room of the requested type or better becomes available ?Kind regards,Jean-Philipp.

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ettore.zotarelli
Mews Employee
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yasminamyesSenior Apprentice
asked in How Do I..
Stop Charge: preventing charges / postings onto profile

Hello, I was wondering if anyone had any advice on the below :)  Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation. Thank you!

762
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Philippe H3C
Philippe H3CHelper
asked in How Do I..
extra bed inventory

Over the weekend, we experienced an overbooking of additional beds. Despite using Mews for 3 years, they still haven't developed inventory management for additional beds for children, which should be a basic feature of a PMS. It should automatically close categories when all additional beds are booked. Does anyone have any ideas or solutions to offer, besides telling me to go vote?

3229
saurabh.bhatia
Mews Employee
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Blue Bay CuraçaoSenior Apprentice
asked in How Do I..
Offering 1 night free for every 6 nights booked

Hi,  We are offering a deal for a limited time, the deal is each person that books 6 nights get 1 night free. I am trying to figure out how to make this possible in MEWS. Someone books 6 nights and then they receive a voucher for 1 night free. Otherwise you’re going to get people that book 3 nights that can also get 1 night free. Can someone help me with this?  I am stuck...

2339
j.spiess
Superstar Guru
olivierlemieux
olivierlemieuxApprentice
asked in How Do I..
Désactiver assignation automatique des chambres

Bonjour, Est-ce possible de désactiver l’assignation automatique des chambres ?Nous voulons les assigner nous même le jour du check-in.Merci

761
S
Senior Guru
Philippe H3C
Philippe H3CHelper
asked in How Do I..
digital checkin & checkout

Mews offers a digital check-in solution, but it's inadequate for high-end hotels where we have specific procedures to follow, often mandated by our brand standards. We're seeing the limitations of Mews, which isn't tailored to the needs of 4 and 5-star hotels. During a tablet rooming process, we don't have access to guest notes to inform them about spa or restaurant reservations. The worst part is that we can't manually enter credit card details; they require us to purchase their payment machines, which is outrageous. Should I go vote for this too?Not to mention the checkout process, which is impossible to complete in employee mode on the kiosk. Lots of promising ideas, but they're never fully developed. It's frustrating.

2254
cedric.previtali
Mews Employee
lena.luettgau
lena.luettgauHelper
asked in How Do I..
Automatic Deposits- VAT

Hallo liebe Community, Gibt es mittlerweile die Möglichkeit, automatische Deposits/ automatische settlement rules mit verschiedenen Mehrwertsteuersätzen anzulegen?Also einmal für Logis und einmal für Produkte beispielsweise?Bei uns wird gerade automatisch nur ein Deposit für die gesamte Buchung inkl. aller Produkte erstellt, alles mit demselben Steuersatz. Das ist ja steuerrechtlich nicht korrekt. Haben wir da eine Einstellung nicht gefunden? Liebe Grüße 

1524
coline.poussiere
Mews Employee
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gonzalogomezSenior Contributor
asked in How Do I..
Accounting Category by Space

Hello Mews Community,At our hotel it's required that each room has a unique and distinct accounting account from other rooms. Upon reviewing MEWS, I noticed that it assigns accounting categories based on space categories. However, what we need is for each space to have its own accounting category rather than being grouped by category.Have any of you encountered a similar issue before? If so, how did you resolve it? Any insights or suggestions would be greatly appreciated.Thank you in advance for your assistance.Best regards,

2018
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Cyprien
CyprienContributor
asked in How Do I..
Deposit report future bookings

How can I download the deposit report for future reservations?I would like to check all the bank transfers I have entered in each booking of July and August 2024

1119
marketa.oupicka
Mews Employee
J
JillMorgenthalerSenior Contributor
asked in How Do I..
Delivery Only Rate Plan Direct Connect Channels

Hi community!  I’m not sure if this feature exists, but I’m looking to set up a delivery only rate plan for direct connect channels in MEWS. I haven’t had many issues, but when there’s a mapping issue or promotion that MEWS does not recognize on direct connect channels, reservations have come in really strange due to product rules.I have something similar created for my channel manager, the rate plan is called FIX ME and is a catch all for any reservations with room or rate code errors. This allows me and my front desk team to immediately recognize there’s something amiss with the reservation and attend to it. Anyone know how to set this up or if the feature exists?Looking forward to your advice! 

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marketa.oupicka
Mews Employee
S
SonjaHelper
asked in How Do I..
Tasks created by products

Hi, I am new to Mews and I am looking for a way to automatically create a task when a product is added to a reservation, so the housekeeping team can see the task in their app (let’s say we add breakfast to the room and the team should see that they need to bring the breakfast to the room). I was told to use Zapier but it seems there is no option to trigger an action when adding a product? Any ideas or experiences what would work best? Thank you for any input :)

1842
Sanne
Guru
M
mewsmaniacContributor
asked in How Do I..
Mews Connection wirth DATEV

Dear Mews community, has somebody from the Mews hotel community some experience with connecting Mewsto DATEV (through Omniboost)? It would be very helpfull to get some insights from you. Thanks a lot in advance and have a nice day!

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LuKalApprentice
asked in How Do I..
Group Booking Imports - Separate Bills

Hi everybody! I’m experience a new issue in which when I import groups with the import excel file each room is in its own separate bill instead of grouped with with the other rooms in the group.This is happening even though I added a group code/group name to have all rooms appear as own group reservation.At first I thought it had something to do with the routing rules but it happens without the routing rule, too. Anybody had any similar issues?

1143
S
Senior Guru
D
Darren KearneyContributor
asked in How Do I..
Reporting - Group by company for supplementary revenue (conference, F&B) as well as Accommodation?

How do properties pull reports on what a company has produced in a given time frame. Is there a way to report on a  “Group by company” basis for supplementary revenue (conference, F&B) as well as Accommodation.We currently only have the ability to pull a “Group By Company” for the Reservation report for Accommodation.ThanksDarren

513
S
Senior Guru
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BeggaApprentice
asked in How Do I..
help

I’m trying to extend a guest that was supposed to check out two days ago.  When I change the departure date to a future date, I keep getting the error message "Cannot add or modify consumed items".  What does that mean and how can I extend the guest?

1202
matt.jeffrey
Mews Employee
S
SamSuperstar Contributor
asked in How Do I..
Booking engine strike-through rate

Hi Community, How are you handling having the strike-through rate appear on the booking engine? Our rates are derived from the base rate but are in different rate groups due to different settlement & cancellation policies. To show this discount to the guests we are creating fake ‘copy’ rates to place in the rate group. I feel that there must be a better way, how do others work to have this appear on the booking engine? Thanks,  

1084
S
A
andreasHelper
asked in How Do I..
Increase adoption of online check-in with link send through SMS

Hi guys,In order to increase adoption of the online check-in by the guests (we don’t actually have staff on-site, so they must, at some point) we are looking for a way to communicate the online check-in link through SMS messaging. Either through an integration, or through a self-build API interface, or any other way that’s possible.Anyone have an idea on how to do this?We’ve been looking for ways to automize the check-in process, and Mews recently did a wundeful update allowing the main booked to add details for companions. Now we need to increase guest adoption for this. And many don’t bother to read their emails.There’s a few messaging systems that integrate with Mews, and offer their own check-in solutions. But none seem to get it fully working for an Austrian property that needs to collect information on all guests and their companions.Anyone have any helpful ideas on this? Will be much appreciated!

2859
Tom McDonald
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in How Do I..
Space category configuration

A question on Space configuration.If the vast majority of your rooms are configured with a “normal bed count” of 2, how do you go about allowing a child or an infant to be booked and stay in parents bed.This is challenging when you operate with child rates, and want to have the applicable rate added. I have the following set-up for extra persons.Infant (0-2 years - Free of charge)Child (3 - 12 years - charge applies)Teen (13 - 17 years - charge applies)Adult (18 years and over - charge applies)If I increase the normal bed count, then 3 adults can book a space which can sleep 2. There is no possibility of adding an extra bed.All tips are appreciated.

1091
marketa.oupicka
Mews Employee
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
Tag manager GA 4

Hey community,  We are trying to better track conversion on our website. We are currently use Google analytics GA 4 and i did the setup with this doc: https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/integrations/google-tag-manager but it does not really work.  Did anyone connect Tag with Mews booking engine and GA4 succesfully? Would super nice to understand what i need to do differently.  Best Hendrik

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jpsamraSenior Apprentice
asked in How Do I..
Invoice refund

Suddenly we woke up today to find something really weird with our Mews account. This is what happened: for every customer that we have whether they have checked out before and paid their bills or they are currently checked in and have already paid their reservation, in their profile page, and in their Billing section, all the billing Items names are changed to “Invoice refund” for no reason whatsoever with a negative amount.How is that change possible? Who can change the invoice names and stateWhy would Mews change the name of all these invoices?

1453
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Anastasia TzoanouApprentice
asked in How Do I..
How to create a rate with a product included

Hallo everyone! We are a new property and new with Mews. We are facing some difficulties adding the breakfast in the OTAs and creating the rates with a product including depending on the occupancy. The price of the product/breakfast does not reflect to Booking.com as an example. Everything is mapped through XML/ channel manager but still the error occurs in Mews.We followed those steps: https://help.mews.com/s/article/create-a-rate-with-a-product-included?language=en_US and we also created the product and everything.  n this article, you can learn how to:Create a rate with the product price excluded from the reservation cost Step 1: Create a rate Step 2: Create a product Step 3: Create a product rule Step 4: Map the product with your channel manager Create a rate with the product price included in the reservation cost  Step 1: Enable 'Bill as package' for the bookable service Step 2: Create a rate Step 3: Create products Create a product to package with your rate Create an acc

2111
anastasia.lebedeva
Mews Employee
Community-widget-Referral-Program

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