Hello,
I was wondering if anyone had any advice on the below :)
Is there a way to prevent products being added to a bill, for example if the customer declines a preauthorization on their card as we would not want any extra products posted on their bill.
it wouldn’t necessarily be posting products onto Mews (when on Mews) it might be another department posting from the EPOS system into Mews i.e. from the Restaurant, the guest wants to charge their bill to their reservation instead of paying directly at the Restaurant.
At former properties (using a different system), when we have tried to charge to the PMS from EPOS, we would be notified if the guest had credit. If there was a ‘stop charge’ on their reservation, this would mean that the guest didn’t have credit and we wouldn’t be able to charge to the reservation.
Thank you!
