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  • 577 Topics
  • 2,206 Replies
577 Topics
Hel.L
Hel.LContributor
asked in How Do I..
How to online check in guest other than booker in additional rooms within an online booking

We a boutique property that is in the process of switching to Mews…  We offer a fully contactless experience to our guests using an SMS guest communication & online check-in system (Akia) along with mobile keys (flexipass). But we are hitting a wall on setting up our system with Mews because we absolutely need contact info for at least one occupant in every room (otherwise we can not issue mobile keys).We had it working quite well on our previous PMS (despite that PMS’s numerous other failings) because by default they only allowed 1 room per booking, therefore always had contact info for every room.Does anyone in the community have any suggestions on how to approach this? NOTE: Our property does not have a traditional reception/front desk with staff available for manual check-in and the front door to our property is secured to allow key access only. So kiosk for check-in on arrival is not possible.

1856
Hel.L
P
Patrick HeistersApprentice
asked in How Do I..
Check in after midnight/end of day

Hi Collegues,I wonder if someone has found a solution for the problem if a guests without a reservation is arriving after midnight. How can he create a reservation for this night on a website that is using the booking machine of MEWS. Right now he can only reserve a room for the next day.The background is that we only have one security guard at night and he should not have access to the booking system. MEWS, the payment terminals and the key card system are already connected. The only thing missing is that the guest can book independently via the homepage.  

1743
marketa.oupicka
Mews Employee
D
Darren KearneyContributor
asked in How Do I..
Reporting Variances in Totals for same periods across reports

Does anyone else experience a variance between the totals that these two reports deliver for the same dates “Managers report vs Reservations report Group by SEGMENT” 

592
Mick
Guru
Ethros
EthrosHelper
asked in How Do I..
Remove a reservation from an Availability Block or group?

Hi all, We used an availability block for a wedding so guests could book their own rooms for blocked dates and a specific rate.We see that by using the Availability Block - those reservations are now considered to be part of a single GROUP; while in fact they are all separate reservations. How can we make all of those reservations Independant reservations?  Removing them from the group.

2044
Leif Penning
Senior Guru
Georg Gaag
Georg GaagHelper
asked in How Do I..
Age-based breakfast prices with the Booking.com integration

We are using the Mews-Booking.com integration from the marketplace.  The Mews support told me, that age-based breakfast prices are supported by their integration. I know how to set up everything in Mews, but I am not sure on how to do in in the Booking.com Extranet.The Booking.com support was unfortunately not very helpful so far.  Is there anyone here who has successfully set up age-based breakfasts between Booking.com and Mews? What is your setup in Booking.com and does it map and display (children) breakfast prices correctly in Mews? 

2278
marketa.oupicka
Mews Employee
D
Darren KearneyContributor
asked in How Do I..
Amend segment of reservation arriving from channel manager

Hoping someone has a solution to automate the below.All of our reservations that drop in from our channel manager (automatically segmented as OTA) require manual amendments to correct the segment i.e Brand.com, GDS, B.com, EXPDoes anyone have any tips to automate this change?ThanksDarren

711
j.spiess
Senior Guru
W
WinterparkchateauApprentice
asked in How Do I..
Flag a difficult guest

Hi - What is the best approach to flag a difficult customer so that if they book a reservation with you in the future you will know and can make the decision to cancel them.. Any help would be greatly appreciated. Thanks,   

1336
DanS.
H
HAlvarezSuperstar Apprentice
asked in How Do I..
Media Stay

Hello Mews team,I wanted to see if anyone had a suggestion on how to better classify media stays. For example, we had an influencer stay with us, and all expenses were comped. I created a product to zero out all her charges. Would this be the best way to track these types of reservations and show at the end of the year how much has been spent on marketing?I appreciate your help and collaboration on how to improve this system, for a freshman at Mews University!

1593
DanS.
M
MariannBOOK1Master Apprentice
asked in How Do I..
No Availibility on booking enginer after yesterday update

Hey all Is anyone else having issues with their Mews Booking engine after yesterdays release of the “smarter and intuitive availability calendar” ?(https://releases.mews.com/en/a-smarter-and-intuitive-availability-calendar-in-the-mews-booking-engine?utm_source=beamer&utm_medium=sidebar&utm_campaign=A-smarter-and-intuitive-availability-calendar-in-the-Mews-Booking-Engine&utm_content=textlink)Basically our availability calendar shows NO availability for any dates.I have tested on several on our vouchers booking engine URLs and getting same “Sorry, these dates are fully booked” all over the place.So for us not so smart or intuitive 🤐  

852
M
Misscw
MisscwApprentice
asked in How Do I..
Max. number of items on a bill

hi GuysWe had a very large block over the past 5 weeks with over 3250 room nights and when checking out the final invoice I got a message it contained more than 3000 items and could not be closed. I should now split the invoice in 3 parts to send it according to the message I got, but this is not an option and I need 1 invoicehow can this be solved?

901
alzbeta skrabalkova
Mews Employee
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Deactivate automatic change of status for certain type of spaces and/or for a given service

Hello Mewsers I’ve spotted an interresting comment from @Joanna.Svehlova on an other thread NB: This comment is actually marked as the best answer for this topic The idea was to deactivate the automatic change of status (from Inspected to dirty) after 7 days (legionella cleaning) like it is done for the rooms. Indeed some spaces part of some services like parking spots, extra bed (done in the nick of time when needed), meeting room or restaurants are not supposed to be cleaned like a room should per say, right? Is it still possible, like apparently it once was, to contact the support and have it fixed the way it should (the way we want 😉) ? Meaning leave the status for those particular spaces on “Insepcted” permanently of course Thanks in advance to you all for your reply, feedback and inputs Regards Stephane

1075
S
Senior Guru
Ethros
EthrosHelper
asked in How Do I..
How to disable housekeeping?

Hi - We are not using the housekeeping functionality - and it is a bit of extra time each day to mark each room as inspected.  Is there a way to turn off the changing status?  So that we are always in the green - unless we mark the room as “out of service” or “house use” ?Thanks !

2789
alzbeta skrabalkova
Mews Employee
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Booking.com Direct Connect Old API in use

Hi everybody,please note, that Mews uses an old Booking.com API that apparently leads to a validation warning. One of my customers got overbooked which is why we checked the Channel Manager Queue. According to a reply message from Booking Mews uses a deprecated API version, see below. Not yet fully sure, the overbooking happened due to the old API usage, however, I want to raise awareness here so you check your Booking.com reservations or high demand dates for overbookings. There might be other reasons for the overbooking. Still using an old API version is not very comforting especially when it also comes with a validation warning when pushing inventory to Booking.com.There is a ticket open, so I am sure Mews is having a closer look.Kind regardsTobias  <ResponseMessage>  <availability>    <warnings>      <warning code="DEPRECATED_VERSION">        <message>The current version 1.0 of this API is going to be deprecated as of December 5th. Please test and star

1393
marketa.oupicka
Mews Employee
M
MarieCoataneaApprentice
asked in How Do I..
Expedia Virtual Card

Dear All,When receiving bookings made though the OTA Expedia, we see that there are 2 different types of bookings:Hotel Collect : meaning the clients pay on-site and commission invoice gets sent at the end of the month for checking. Rate of the reservation is therefore GROSS, commission is included in it. Virtual Card : meaning the clients have paid at booking and expedia has already received their commission directly, no invoice is sent. Rate of the reservation is therefore NET, commission has been deducted from a higher rate and arrives to you excluded.Consequently, the decision of booking with Virtual Card makes a difference in on average daily rate.We are seeking for the best way to see the gross amount on our account reports so that our ADR is correct.One idea would be to increase the rate of the Expedia Virtual Card by calculing what the gross amount is by using the relative adjustment and settling the invoice with 2 means of payment:payment by selecting “commission” for the amou

4141
j.spiess
Senior Guru
Z
Zoheb LMaster Apprentice
asked in How Do I..
Kiosk and Expedia

 Hi there i have multiple questions and issues at our property A Hotels City. We have a kiosk from Mews so guests can check in and make room keys themselves. Here comes the issues; Expedia Collect bookings:Issue; We've set up routing rules for Expedia collect bookings but many of the bookings we get doesn't get moved automatically to the travel agency which then asks the guest for a payment while checking in from the kiosk. Q.; Why do some get moved and some doesn't? Preauthorisation;Issue;At our property, we take a preauthorisation of 500DKK before check in for each reservation. We've set up scheduled payments so that the preauthorisation is made at check in time (2pm). This rule only works if the guest have entered a valid card and not all of our guests put in their card info while making the reservation. But while checking in from the kiosk, the guest can get their room keys even without a preauthorisation which should not be possible. Q.;Is there a way to force the guests to put in

1644
marketa.oupicka
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
asked in How Do I..
UpsellGuru Integration Documentation?

Hi everybody!Is there anybody out there using the UpsellGuru Integration?They need some “Upgrade Product” to map to, in order to post upgrade charges, but the Upsellguru Support cannot provide documentation or details on how exactly that product needs to be set up. Has anybody some experience with that?Unfortunately, I couldn’t find an integration documentation for that on help.mews.com either…Best regards,Jean-Philipp.

592
j.spiess
Senior Guru
ChrisHo
ChrisHoSuperstar Apprentice
asked in How Do I..
Modify receivable Company Invoices

Is it possible to change receivables invoices that have already been created?Can individual items be deleted from a receivables invoice so that the total invoice amount is reduced accordingly? Thanks!!

571
alzbeta skrabalkova
Mews Employee
Z
Zoheb LMaster Apprentice
asked in How Do I..
accounting report correction

Hi there. We recently noticed automatically added cancellation and no-show fees on several reservations which are not supposed to have any fees at all… These fees and total amounts are being added to our revenue but this is wrongly added… If I cancel the cancellation fees or other items, then it just shows up in the guests profile as "to be refunded" and still being added to "room revenue"  Is there any way to completely delete these fees from the report hence they are amounts we're not getting... Hope it makes sense and someone has a solution 

844
alzbeta skrabalkova
Mews Employee
G
Georgina FSuperstar Apprentice
asked in How Do I..
Omniboost/Xero reconcilations help

We are working with Omniboost to get the Mews integration with Xero working. We cannot currently get the deposit transactions to be coded to a balance sheet liability code, they are currently coding to accommodation.  we have asked support several times but have not managed to get a clear answer that helps so trying here are urgently need help so our bookkeepers can have the correct info!Thank you

671
ivan.fernandez
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
posted in How Do I..
Company billing: Moving items around - how to select the right target?

Hello!How are you supposed to find the right target bill when moving items? It might seem easy, but when you have several guests of the same company in house or from the same travel agency with routing rules applied, then you might find numerous entries in the move items to window… see an example:Most of the time you just want to move the items from the current reservation to an already open company bill in the same reservation, but it’s not clear which one it is … especially when the open balance is the same for many… wouldn’t it be a good idea to highlight or list the open bills of the current reservation first?What are your thoughts or hints  ?Regards,Jean-Philipp.

433
S
Senior Guru
Dirkjan
DirkjanContributor
asked in How Do I..
Customizing mails for certain dates

We are looking for a way to customize our emails for certain dates. For example, we want to send a different confirmation email when people book for certain dates (think of Christmas). We would like to know if there are solutions for this within Mews or with an integration.

1082
gabriela.smrckova
Mews Employee
G
Georgina FSuperstar Apprentice
asked in How Do I..
How do I stop overbooking?

Hi, is there a way to turn off the Overbooking function?We’re a small property with very different categories, we therefore do not want to be able to be overbooked as guests choose & book the category they want - and so usually do not want to upgrade to a higher category.For example we have just had an overbooking for one category which is a room but the higher category is a self catering house!  We are on diffusive.thank you so much in advance!

28110
G
S
SamSuperstar Contributor
asked in How Do I..
Routing rules

Hi All,Is anyone else struggling with routing rules not followed when there is an amendment on a reservation and have a good workaround? (😭)For example we have routing for Airbnb to route to the company profile but if a reservation amendment comes from the channel manager the routing is no longer followed and re-assigns the nights to the guest.This means when a guest checks in on kiosk they are then required to pay for the reservation.  Trying to avoid manual reservation checks each day which is not efficient and not the goal of having Mews, are others finding this issue?  

1284
Aldair Borges
Mews Employee
A
Amit MakanApprentice
asked in How Do I..
Placing Rooms OOS for future dates

Hallo Everybody, Is there a way I place rooms OOS for a future date? or is it only possible to place rooms OOS on the day? Kind Regards, Amit Makan 

1253
S
Senior Guru
A
Amit MakanApprentice
asked in How Do I..
Manually adding different Rates for 1 Stay

Hallo Team, When I have a Guest/s that is staying for multiple days and I need to manually adjust the Rate or the number of persons, which should adjust the rate, is there a way to do this? i.e. Daily Detaisl?Kind Regards, Amit Makan 

644
S
Senior Guru
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