Skip to main content

How Do I..

Do you have a question? Look no further

  • 468 Topics
  • 1,758 Replies
468 Topics
S
sijtske VenemaHelper
asked in How Do I..
Returning guest count

Is there any easy and quick way to see how often a guest has stayed?

1743
wendy.batkova
Mews Employee
jrturner91
jrturner91Contributor
asked in How Do I..
Accounting Ledger Report

Was wondering if anyone has a good format for running the accounting ledger report to get a better idea of how long an account has been in an open status from when the guest departed?

36913
coline.poussiere
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
pre-authorizations not being released

Dear Mewsers,We have been experiencing an ongoing issue with pre-authorizations not being released promptly after guest departures. Typically, the pre-authorization is cancelled on the following day, but we have been receiving frequent complaints from our guests stating that the pre-authorization remains blocked on their cards even after three weeks from their departure. We would like to understand if other hotels are also facing similar challenges with pre-authorizations not being released in a timely manner. It seems that the bank card companies are holding onto the funds even after we have released the pre-authorization. Is it legal for the bank card companies to retain the funds for such an extended period, even after the hotel has released the pre-authorization?Any insights, suggestions, or advice on how we can address this issue would be greatly appreciated. We strive to provide excellent service to our guests, and this delay in releasing pre-authorizations has been causing unnec

995
barb00sa
A
AamApprentice
asked in How Do I..
Service Charge Setup

Hi MEWS Community! My hotel is in Indonesia, we are applying service charge and VAT. In MEWS we have to create service charge as a product hence rate+service charge will be sent to CRS (we are using SynXis/Sabre). We want to be able to send naked rate without service charge to CRS, and service charge to be displayed same as VAT. Anyone has similar situation and what is your setup in MEWS? I would appreciate your feedback or recommendation. Thank you guys!

1335
MarketaOupi
Mews Employee
D
DamienJanssensHelper
asked in How Do I..
Mews Connector Merge Profiles

Hi everyone,We are recently experiencing some issues with merging profiles due to multiple loyalty programs.Support advised me to use Mews Connector to delete one of the loyalty programs. I went over the documentation but have no idea where to start. Would someone be able to help me out with this ?Thank you in advance.

691
coudert.mathias
Mews Employee
M
Miseen84Apprentice
asked in How Do I..
Inquired vs. Optional

Hello Community! I am having a hard time understanding the difference between optional and inquired reservations. If a potential guest decides to book an inquiry, how do I know that it has been booked? Should I send optional quotes instead? Should I follow up with guests I have sent an inquiry quote too? If guest confirm optional quotes, how do they show up in the reporting? Please Help! Thank you.

2049
MatthiasH
Senior Guru
Ethros
EthrosHelper
asked in How Do I..
How do I remove a cancelled room from a group reservation?

Is there a way to remove a cancelled room from a group reservation?  It is getting a bit confusing with it hanging out at the bottom of the right-hand pane.  There is nothing I can see to be done with it there, and our front desk people are being overwhelmed. I’d love to even move it to another group.  Is there a way to move a single room off of a group to another?As I type this, I’m sure there must be?

2759
Sarah.Masterton-Brown
Mews Employee
M
Miseen84Apprentice
asked in How Do I..
Availability Block - Adding a Rooming list

We are soon upon our winter ski season when rooming list are very popular. Is there a way to add a rooming list into the availability block? 

812
matt.jeffrey
Mews Employee
M
Miseen84Apprentice
asked in How Do I..
Travel agent Commission Calculation

Hello! Travel agents receive commissions based off our dynamic rates and group rates added into the block. We have built a TA contract for an agent and added the company to the group block, however, the commission does not report on the rooming list. When will TA commission show on reports? After check in, after creating the reservation, or after check out? 

881
MatthiasH
Senior Guru
M
Miseen84Apprentice
asked in How Do I..
Availability Block Report

Hello Community! Does anyone know of a way I can report the anticipated revenue from an added availability block? We need to report the value of the initial contract and currently need to manually calculate. Thank you.

461
Joanna.Svehlova
Mews Employee
G
GuidoSuperstar Apprentice
asked in How Do I..
Open items list for annual closure

I have questions regarding open items: for annual financial statements we need an open items list. It has to show all outstanding customer payments not yet having been paid, even if closed after this date.If the path ‘open bill’ - ‘payment’ - ‘external payment’ is chosen, there`s no way either to give in past payment dates. It follows that the accounting ledger report shows items as unpaid as long as ‘external payment’ is done, no matter what the real payment date was.

727
G
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
Change status automatically to started for online checked-in reservations

Dear community,I am reaching out for assistance with automating the status change of online check-in reservations to "Started" on the day of arrival once the room has been inspected.Currently, we use a diffenrent  online check-in system, and we have achieved a high percentage (60-70%) of guests who are able to check-in online and have their reservation status set to "Started," allowing them to access their digital room keys and enter their rooms seamlessly. This has greatly benefited our operations.However, we are interested in integrating the Mews online check-in system for branding and integration purposes. I am seeking input and suggestions if there is a possibility to set this up. I was thinking it might be possible with Zapier to automatically change the reservation status to "Started" once the room has been inspected, based on the link sent out on the day of arrival.Any insights or guidance on this matter would be greatly appreciated.Thank you in advance for your help!Best regard

21610
CharlieDelamare
Mews Employee
mdemmers
mdemmersApprentice
asked in How Do I..
My Mews invoices

HI All, our invoices for platform fee and marketplace integrations are now mailed to our finance department.However, is there any way to see old invoices in mews itself?I did find a report in the finance section, however that is only the total amount and not the fees broken down.thanks very much for your help

1053
alzbeta skrabalkova
Mews Employee
F
Franziska G.Helper
asked in How Do I..
Mouvementlist

Hi allRight now, we are preparing to switch the housekeeping to the MEWS Commander. Until everybody is settled in well, we still have to work with printed lists, just to make sure 😉Since the “reservation report” is the one, we’re using right now (also for reception and restaurant because we need more information than on the “guest inhouse” list), we are unhappy, that the “inouse use” rooms are not on this list. They have to be put on manually and therefore they can be forgotten.What kind of list - if any - do you use for housekeeping?Would like to hear, how you work with it. Thanks a lot in advance for your feedback.Franziska G.

672
F
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Mews IBE on own Domain without widget

Hi everybody,For our three properties in three different cities, we are currently using the Mews IBE as an overlay widget on our website in an multiple enterprise version. Bookers stay on our Domain. This enterprise version does have limited functions, though, that are available in the standalone version (e.g. suggestion of alternative travel dates, if low availability and more).Since there is no release date available, when those new functions are also available on the widget enterprise version, I want to switch to the standalone version (htts://app.mews.com/distributor...).I would like to avoid that a new window opens with the mews Domain and would rather like to have this on the same page with our URL or if not possible in another way with a subdomain like booking.bigmamahotels.com. Background is that a domain switch can lead to a trust issue as from the guests perspective mews has nothing to do with the hotel they want to book. That would result in a conversion decline.  Any ideas

1943
MarketaOupi
Mews Employee
mauritsbots
Senior Guru
mauritsbotsSenior Guru
asked in How Do I..
Deposit on cans, PET bottles etc.

hi all,I've got a question and was hoping for some insights on how others deal with this; In some of our hotels we sell cans of beer, and PET bottles with soda at the front desk. These are sold and paid for using MEWS and thus the receptionists needs to charge both the can, as the ‘deposit charge’ (statiegeld) for each item separately. How do other hotels deal with this situation? We have suggested to just raise pricing and make a correction posting in our accounting software, but we have already been informed that law requires to actually show on invoice that there is a separate deposit charge.  Furthermore, I've been told that in a few months the EU legislation comes into effect that we also need to show on invoice to guest what part of the sale is perhaps some sort of ‘packaging’. Especially when it is single use plastics…  Several POS systems have simple functionality for packaging products, so with these systems I can think of several ways to implement this easily, but within MEWS

12010
mauritsbots
Senior Guru
M
MilouSenior Contributor
asked in How Do I..
Group Routing

Dear Mews Community,I hope you can help. Since the beginning of this year one of our hotels changed to MEWS and we are still trying to create our SOP’s. The hotel has many groups in house where room and breakfast is paid by the organiser. At this moment we realised that there is no routing setup that can be done to automatically forward all nights to a group bill / PM / or…I’m aware that for a company we can create a routing, but this will not help as sometimes the company pays, sometimes they don't.I’m wondering if somebody of you have any feedback or best practices that we implement?Thank you in advance.Best regard,Milou

1001
MarketaOupi
Mews Employee
B
BarbaraCApprentice
asked in How Do I..
Rétrocession chambres groupe

Bonjour,Je vous contacte car j’ai une question sur la gestion des #groupes s’il-vous-plaît.Où dans Mews puis-je avoir l’info suivante pour les groupes :nombre # bloquées VS nombre de # finalement réservéeEx : un groupe demande 20# sur une date, finalement leur rooming list est de 18# → 2# sont donc à libérer et à remettre en vente afin de ne pas rater de complet. Je vous remercie d’avance pour votre aide.Barbara Caparros

421
MarketaOupi
Mews Employee
ClaudiaM.
ClaudiaM.Helper
posted in How Do I..
End of day time

Hi Community, we do face some challenges with the end of the day time at midnight, and I’d like to check in with you if you have some best practices which might work out. In theory, we have no issues with the fact of closing the day at midnight, however, at a certain point we face operational issues to reconcile revenues with the POS system and BOF (Back office finance exports) If we would only consider MEWS its less of a problem, but with Export files for Finance and POS integrations, this makes all more complicated.Cash drops are one example. The BOF exports capture all cash drops till midnight, if the outlets are closing late in the night, the cash drop which is reported in the export file does not reconcile with the physical cash drop, as this will be posted on the next day. The next day it balances out, but we do state a daily over/shortage on cash reporting, which Auditors do not accept. At the month's end, we also missed revenue posted after midnight which belongs to the month b

3236
ClaudiaM.
B
BarbaraCApprentice
asked in How Do I..
Release rooms not sold in groups

Hello,I have a question about the groups in Mews.Where in Mews can I get this information please :number of rooms blocked VS number of rooms finaly bookedEx : a group booking of 20rooms, at the end they send 18rooms on the rooming list → 2rooms are left and need to be released. Where can i see those 2rooms on a report please?Thank you in advance for your help.   Barbara Caparros

531
MarketaOupi
Mews Employee
DanS.
DanS.Helper
asked in How Do I..
Linking to rooms page BE

Hey Y’all,can I link directly from my website rooms pages to the same room page on the BE? I am unable to locate the links for that.Any advice?Dan

1123
MatthiasH
Senior Guru
S
Simone-GHApprentice
asked in How Do I..
Reduce automatic emails

Hi, I was wondering if it was possible to reduce the number of automatic mails sent from mews. For example, guests sometimes receive the online check-in mail etc twice and it is sometimes a bit much in our opinion.

1596
MatthiasH
Senior Guru
A
AamApprentice
asked in How Do I..
INTERNAL ALLOCATION OR PRODUCT FOR HOTEL PACKAGES

Hi Guys,Need your help!We have been talking with MEWS team for long time about this subject. As per MEWS Representative, MEWS can create packages by adding the product(s) to the room rate. We cannot create such as internal allocation where the guest no need to know how much individual cost. For example, we want to create Summer package for USD 450 as selling price  both for direct booking and display on the website as well,(see below breakdown for inclusions and internal allocation).Would appreciated if you can help this matter.Thank you very much in advance. Summer Package USD 450 Room – Internal Allocation USD 300 Daily Breakfast – Internal Allocation USD 30 Daily Dinner – Internal Allocation USD 40 1 Water Sport Activity per stay – Internal Allocation USD 30 1 Spa per stay – Internal Allocation USD 50

1101
MatthiasH
Senior Guru
barb00sa
barb00saSuperstar Helper
asked in How Do I..
email addresses disappearing

Hello all,Over the past few weeks, we've been experiencing consistent issues with the email addresses disappearing at the point of customer checkout, when we make the invoice. We've had to manually re-enter the email addresses every time in order to send the customer their invoice via email. Additionally, there have been instances where the email address has disappeared from the customer's sheet as well, but not always.We're unsure as to whether this is a bug in the program or if customers are deleting their own email addresses from their customer sheet. Could you please investigate this matter?I've attached an example of a customer record where the email address was disappeard,as well as an example of an invoice where the email address has disappeared.Thank you for your prompt attention to this matter.Best ragards Robin 

363
barb00sa
tobiaskoehler
tobiaskoehlerSenior Contributor
asked in How Do I..
Prepopulate Email in Magic Link Link

Hi Mewser,I want to build a link to the Magic Link that already prepopulates the guest’s Email address. I want to prepopulate the Email since guests do not know the email that booking generated for them.The normal Magic Link is:https://app.mews.com/navigator/mews-linkI tried the following and similar with no positive result. https://app.mews.com/navigator/mews-link?email=%E2%80%[email protected]%E2%80%9Dhttps://app.mews.com/navigator/[email protected] Does anybody have a solution? Kind regardsTobias

1684
Sarah.Masterton-Brown
Mews Employee
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    Yvonnehas earned the badge Community Helper
  • Community Helper
    Lennarthas earned the badge Community Helper
  • Community Helper
    RoterOchsehas earned the badge Community Helper
  • Frequent Flyer
    Pierrickhas earned the badge Frequent Flyer
  • Community Helper
    T.Pohlhas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings