Hello @JoyVH !

Not sure about your contract model, but usually with hotelbeds they act as a reseller, so you should only have net amounts in your reservations and invoice only net amounts to hotelbeds.com after charging the VCC… So there is no comission really, but you are actually selling your rooms to the reseller at a discount. The resellers add their margin on top of your discounted rate and sell it to the guests, right?

So no need to account for comission, only make sure you get net rates in your reservations in MEWS and you should be fine, I believe…

Regards,

JP.

Hello @JoyVH 

This is exactly like @j.spiess explained

Now, in Mews, you have to work with product rules and/or with travel agency commission setup for the rate to be right everytime if your channel manager (if not Mews itself) is sending you the reservations with the gross rate

You can find what you need here https://help.mews.com/s/article/how-to-set-up-travel-agency-commission?language=en_US and here https://help.mews.com/s/article/package-products-with-accommodation?language=en_US

Hope this helps

Regards

Stephane

Hi @JoyVH ,

If you are looking for an alternative solution, what we do for our hotel is before we close the invoice, we separate the actual payment for VCC/commission on a different bill, post an "External Payment" with the full gross amount to zero out the invoice. We then send that invoice to the guest.

Once we have sent the "show invoice” we reverse the External payment, transfer the actual vcc payment back and close the invoice. Yes, it is a bit of a hassle but at the same time, guests want an invoice from the hotel that reflects the actual amount they paid for. This is what works for us and guests have not had an issue with this at the moment. 

Hope this helps!