Hi hope someone can help.
We are going to be updating our rates that are currently set up. When we include a New item, the old item is not deleted from a booking already in the system. This means we have to go into each individual booking and cancel the item we don’t want included anymore. Can anyone suggest another way to do this to make it easier?
Best answer by gabriel.bourgeois
Hello Yvette,
Hope you are doing well today!
First thing, please DO NOT delete the old item 😁
Second thing, Customer Support can assist you here! You will need to contact support :
How to submit a support ticket in Mews Operations
You will need to create product rules that cancel the old item:
How to package products with accommodation using product rules in Mews Operations
Customer Support will then run a job in the background that will take it off all future reservations.
Hope this helps, have a nice day!
Gabriel
Hi
It depends on what needs to happen. For example you change your included breakfast price and you have created a new product and linked it to your rate incl breakfast. All new bookings will include the new product.
For the old bookings the old product is kept EXCEPT if there is an update in the booking. If an update happens (you save it, you change a date, name or something) the new product will be added (but it will not cancel the old).
If you want to exclude the old item, you need to create a product rule that says cancel “old product”.
Maybe you can ask MEWS to do an update in case you need all bookings that are already made to have the new rule and cancel the old. I believe we ones did when the city tax rule changed for one of our hotels.
Hope this helps..
Hello Yvette,
Hope you are doing well today!
First thing, please DO NOT delete the old item 😁
Second thing, Customer Support can assist you here! You will need to contact support :
How to submit a support ticket in Mews Operations
You will need to create product rules that cancel the old item:
How to package products with accommodation using product rules in Mews Operations
Customer Support will then run a job in the background that will take it off all future reservations.
Hope this helps, have a nice day!
Gabriel
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