​@PHman88 i know that there is a update ahead, but i am not quite sure if it is already rolled out.

could you sent a screen shot?

normally when I click on the field indicated in yellow, a window opens and I can immediately adjust the price.

now when I click, the window on the right opens.
to be able to adjust the price, I then have to: 
- press edit icon
- select time period (already pre-set on the data I selected)
- set the required price in the field “Base price (incl. tax)*”

so essentially, 4 steps where until yesterday just 1 sufficed

yes thats already the new version, feature should be add a different amount for occupancy… but if it is not practicable like that it is a mess… we haven´t received the update yet.

We agree, this change is truly a NIGHTMARE! The workload has increased significantly due to the additional steps for just a simple rate change. This is not practical. We really hope this change will be reconsidered.

Hey everyone 👋

Thanks for raising this concern. You're absolutely right—this update is aimed at giving more flexibility around extra person pricing. Previously, it could only be set at the base rate level (affecting all dates and room categories). Now, you can configure it seasonally (by stay date) and even per room category, so you can better model different costs across rooms. Hopefully, this gives you more control over rate strategies and helps boost revenue 💸

That said, I totally hear you on the usability challenges. I’ll be taking this feedback to our teams and we’re working on a solution ASAP. Will keep you posted here super soon.

Tagging ​@tom.horner  for visibility.

Hi all, 

Agree with all the raised concearn.

From a pricing point of view this update is mostly creating issues and affecting time management. If managing several properties, this would take 3 to 4 times the time taken before to change rates. 

We really hope this change can be reverted. Otherwise, if possible, I would suggest allowing the use of the old rate management tool as made for the availability report when the new one was introduced. 

Looking forward to reciving news regarding this. 

Thankyou in advance. 

Is there a way for us to choose whether we want to use this new option or stick with the old format? Updating prices has become quite tedious. I understand the reasoning behind the new approach, but it would be great if we could set this as a preference within the rate settings.

Hey! Yes,I agree

Any chance we could go back to the old way? Updating prices feels not natural. Totally get the idea behind the new setup, but it’d be super nice if we could just pick what works best for us in the rate settings.

Thanks so much for your feedback!

The functionality should now be fully rolled back (to the previous version) for everyone. In response to your input, we’ve redesigned the form and workflow to offer greater flexibility—allowing occupancy adjustments to be set per day and per room category—while preserving the speed and simplicity of the original experience. You’ll still enjoy single-click editing, no multi-step processes, and a unified side panel for all data.

This updated experience will begin rolling out gradually next week. I’d love to hear how it fits into your workflow once you’ve had a chance to try it. If there’s anything we can tweak to make it even more useful, we’re happy to adapt!

Thanks again,

So this was fixed and now they are rolling out the same update with one click less. I am not sure how this is a fix.

We still have to go through a lot of clicks and instead of using the enter to save and jump on the next date, the windown needs to ble closed and open again for the next day and again click and delete, click save and close, clcik open again …. you get the picture.

It is a design nightmare.

Hi everyone,

We wanted to share a quick update on the recent pricing form changes.

We’ve just started rolling out a patched version of the new pricing form — aimed at improving usability (from the previous version) while bringing the flexibility on adjustments to the market quickly. This update allows for per-guest pricing adjustments at the date and room level, which is a key capability for many revenue strategies.

That said, we know the transition hasn’t been smooth for everyone, and we’re actively listening. The form’s underlying tech has been rebuilt to support scale, and we’re committed to iterating quickly to restore and enhance the user experience - with keyboard shortcuts being planned for iterative releases in the near future.

To help us prioritize improvements, we’d love to hear from you:

1. How important is the flexibility to adjust pricing at the date and room level? (1 = not important at all, 5 = extremely important)
2. To what extent are you blocked by the lack of keyboard shortcuts?
   (1 = not blocked at all, 5 = completely blocked)
3. How important are the following usability features?
   (Rate each from 1 to 5 — 1 = not important, 5 = very important)
   • Auto-highlighting the base-price field when a cell is clicked
   • Saving the price by pressing Enter
   • Automatically selecting the next cell in the same row after pressing Enter (useful for editing multiple dates)

Our intention above is to understand the relative importance of different functionality. Since this is a major re-work, we are trying to decide:

• Are the keyboard shortcuts a deal-breaker, that require us to stop the rollout of flexible adjustments on a room/day level
• As we add the shortcuts, what should the priority be. 

If possible, we’d love to see the relative importance reflected in the scores in your feedback :)

Your feedback will directly shape the next iterations — thank you for helping us build a better experience!

1. How important is the flexibility to adjust pricing at the date and room level?  5 = extremely important
2. To what extent are you blocked by the lack of keyboard shortcuts? 5 = completely blocked
3. How important are the following usability features?
   • Auto-highlighting the base-price field when a cell is clicked -  5 = very important
   • Saving the price by pressing Enter -  5 = very important
   • Automatically selecting the next cell in the same row after pressing Enter(useful for editing multiple dates)  -  5 = very important

Hello All, It would be great if we could take the time and answer to this feedback request as this is quite important for reservations and revenue managers. These shortcuts are very important and we need to bring this to their attention.

Thank you for bringing this to the forefront. To help us prioritize effectively, it would indeed be a huge help to hear from the wider group on this.

For everyone reading, it would be incredibly helpful if you could please share:

1. How critical are these shortcuts to your daily workflow? (For context, fast-tracking this would likely mean pausing the rollout of the new 'flexible adjustments' functionality).

2. Which specific shortcuts do you use most frequently - to help us understand the order in which to add them back in?

This input is crucial for us to decide where to focus our development efforts next, ensuring we're working on what provides the most value to you all.

PS: It is possible you do not see the change, as it is being rolled out gradually - precisely to ensure we collect enough feedback.

I appreciate they new interface in which base price overrides are made easier again.

In essence it’s still a click extra compared to the past situation, but that is not something insurmountable.

In reply to @nncia

1. How important is the flexibility to adjust pricing at the date and room level? 
   5: extremely important
    
2. To what extent are you blocked by the lack of keyboard shortcuts?
   2: I cannot say I experience this as a problem. We only use about two shortcuts
   (one for the guests in house which helps with the breakfast; one that allows us to check the status of payments)
   to edit prices, I simply press ‘Rate Management’ in the main interface (Occupancy section)
    
3. How important are the following usability features?
   • Auto-highlighting the base-price field when a cell is clicked
     ? not sure if I understand or experience as a problem.
   • Saving the price by pressing Enter -
     4: it definitely helps as you adjust the prices from the numpad anyway
   • Automatically selecting the next cell in the same row after pressing Enter(useful for editing multiple dates)
     4: although admittedly force of habit. When I update prices, I usually select the week I want to change prices in. If I can then do it for the whole week simply by pressing enter and then automatically moving a day up, that is user-friendly.

The new feature to change the rate is really inconvenient - First you click on the rate. Then you have to find with your mouse the field where the price is - then you change manually the price. You hope that the enter key will work - but it does not - so you have to find it with your mouse. Also, the whole process takes longer to save. 

In the previous version - you click on the rate that you want to change - it was already highlighted so you just typed the price and clicked the enter key and that's it. Saving was also quicker.

I dont understand what was the point of changing it? The older version is easy and intuitive. 

Thank you ​@PHman88 , you see we work with dynamic rates that are different every day, we do not have the same rate for a week so that function is useless for us. that is a very old fashioned way to handle rates. Of course it depends on property and location as well. But taking away this shortcut of pressing enter and jumping on the next date is killing the workflow at our end. I am not against that function but they should incorpoaret and adjust it to everyones needs not taking away and replacing with another.

I agree with you; as it was up to 8 days ago was still better than the current version.
But what is currently presented is a step better than what was rolled out 8 days ago.

I think you may have misunderstood what I meant about have the same rate for a week.
What I meant is that I select a week and within that week adjust the daily rates where necessary.

Now I see what you mean, but at the end of the day it still a hassle because shortening the week we select has nothing to do with the actual rate update.

I think we may be talking next to each other here a bit. 

Let’s just agree that the interface which was used up to 8 days ago continues to be that of our preference.

Simple and user-friendly.
 

Ha ha ha. Indeed :)

Hi ​@PHman88 , ​@Asaf_NU , ​@nnica , and everyone else who has shared their thoughts,

Thank you for this valuable feedback. This discussion, combined with other conversations we're having, is giving us an insightful look into the varying degrees of importance these shortcuts have across different workflows. We certainly understand the importance of this, but the understanding of this nuance is essential for us to prioritise effectively.

I have some positive news to share: We are fast-tracking the return of these shortcuts, and we expect to roll out most of them by the end of day tomorrow.

For some context, this temporary issue arose from a necessary backend upgrade. We've migrated these components to a more modern, scalable technology to support our long-term growth and product aspirations. While this new platform is more robust, it didn't initially include all the interactions from the older version. However, it’s scalability does allow us to add functionality to it rather quickly - which makes us believe that the shortcuts can be added back soon.

Your feedback is directly helping us prioritise which ones to rebuild first, which is why this dialogue is so essential. Thanks again for your partnership in improving the platform!

Hi, this is my answer:  

I think this feature isn’t very well designed, having to go back and find the date again after changing a price makes things really slow and inconvenient. I do appreciate the idea behind it, but it would be so much better if there was an option in the general settings to turn it on or off.

Since I work with dynamic pricing, even if it means fewer clicks, having to re-select the date and repeat the step is just a waste of time. It’s not very user-friendly and could easily lead to mistakes when updating rates.

I see that indeed the feature has become slightly easier with the Rate being highlighted and by pressing ENTER the rate is getting updated. 

The thing is that still saving the rate takes a bit longer and it brings you again to the initial screen of the rate management. What I mean - is that, as a revenue manager, I open the rate management screen, I check the occupancy level by Space Level and I update the rates accordingly. Not only that now when updating the price the following day is not automatically opening (in many cases I want to update the rate for tomorrow and the following day of the same space category - in the older version I would click on tomorrow update the rate and then immediately the following day will open up as well) - but the occupancy percentage of each space level is "closed” and I have to click again on the little arrow to see how the occupancy is… 

Please bring the rate management to its older version. 

Thank you

Indeed, there has been a new release today which partially restored the shortcuts but we hope to see the jump to next date after save functionality restored as well very soon.