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Commission Split Configuration with Tour Operators

  • November 3, 2025
  • 4 replies
  • 67 views
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We have multiple integrations with tour operators, including Booking.com. With some of these partners, we settle commissions. Mews currently offers a global commission calculation, but this setup is insufficient for our Finance department.

For example, if the commission is 15% and the hotel price (including breakfast but excluding city tax) is €100 on Booking.com, is there a way to record €15 as commission and €85 as accommodation & breakfast?

If so, could you please advise how we can configure this in Mews?
It’s important that the guest does not see the split between the commission and the accommodation.

Thank you in advance for your help.

Best answer by nicolai.bueno

Hi ​@Geeke 

Thank you for post. My name is Nic from the Support Team and I am happy to assist you.

Just to clarify that the commission split is only for reporting and recording purposes however you would still wish to charge the guest the full bill, keeping the accommodation price and the commission combined. 

This is possible in Mews through setting up the Travel Agency Contracts. Please refer to this help guide here - Setting up travel agencies.

On that article, it explains how to setup the commission for reporting purposes:

  • Commission estimate calculation: Select:
    • Included in rate to indicate the channel manager includes commission in the rate. 
    • Not included in rate to indicate the channel manager does not include commission in the rate.
  • Commission: Enter the percentage value of the reservation cost the property pays the travel agency in commission. Note: This will impact reporting calculations only.

When viewing your Reservation Report, there should be a column for the commission amount for Online Travel Agency bookings. Please refer to this help guide for additional information - The Reservation report

Please let me know if you require further assistance on this matter. 

Kind regards,

Nic

4 replies

nicolai.bueno
Mews Employee
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  • nicolai.buenoMews Employee
  • Mews Employee
  • Answer
  • November 6, 2025

Hi ​@Geeke 

Thank you for post. My name is Nic from the Support Team and I am happy to assist you.

Just to clarify that the commission split is only for reporting and recording purposes however you would still wish to charge the guest the full bill, keeping the accommodation price and the commission combined. 

This is possible in Mews through setting up the Travel Agency Contracts. Please refer to this help guide here - Setting up travel agencies.

On that article, it explains how to setup the commission for reporting purposes:

  • Commission estimate calculation: Select:
    • Included in rate to indicate the channel manager includes commission in the rate. 
    • Not included in rate to indicate the channel manager does not include commission in the rate.
  • Commission: Enter the percentage value of the reservation cost the property pays the travel agency in commission. Note: This will impact reporting calculations only.

When viewing your Reservation Report, there should be a column for the commission amount for Online Travel Agency bookings. Please refer to this help guide for additional information - The Reservation report

Please let me know if you require further assistance on this matter. 

Kind regards,

Nic

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  • Geeke
  • Author
  • Master Apprentice
  • November 10, 2025

Dear Nic,

Thank you very much for your response.
It seems that through this method, it’s not possible to calculate commission on the accommodation only — for example, excluding breakfast, welcome drinks, and city tax when these are included in the price.
Is that correct? How can we record the commission so that it is calculated only on specific products?

Johannes Rott
Superstar Guru
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  • Johannes Rott
  • Superstar Guru
  • November 10, 2025

Would it be an option to create a product which is called commission with a - % amount which is called correction accommodation TA and another one which is called commission TA  with the same % to bring the first one in combination to zero. Then you could track that on product report? Maybe it’s a workaround for you? 

Johannes Rott // IMLAUER Hotels
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nicolai.bueno
Mews Employee
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  • nicolai.buenoMews Employee
  • Mews Employee
  • November 12, 2025

Hi ​@Geeke,

Thank you for your post!

As ​@Johannes Rott has mentioned, another option is to create a negative relative product.

You can use a relative product to deduct the amount of the commission from the total. Essentially, you could create a Relative product with the negative commission amount, and package this using the product rule with travel agencies such as Booking.com.

You can still set up the commission for reporting purposes even if the product is added, you would need to set the Commission estimate calculation to Included in the rate.

For additional information, please refer to this help guide :
Set up relative product
How to package products with accommodation using product rules in Mews Operations

If you have any other questions, please let us know.

Kind regards,
Nic

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