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Google and Apple Pay (and similar)

  • November 6, 2025
  • 1 reply
  • 14 views

Mark Alexander Joel
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When guests use these services, for instance by having their card stored in their mobile or watch, the card cannot be reactivated for payment of food or other items. This happens because the technology behind it has created a virtual card number (different from the guest’s real one). I’m wondering if anyone knows a workaround? Thanks!

1 reply

Georg Gaag
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  • Master Helper
  • 81 replies
  • November 6, 2025

In the past, each payment had to be verified by the guest when using Apple Pay. But I think there is some change on the way. 

This is what Perplexity answered: 

You cannot simply store Apple Pay as a reusable payment method for a guest in the same way as you might store a traditional card on file. Apple Pay transactions generate unique payment tokens for each transaction that are tied to user authentication (Face ID, Touch ID, or passcode), meaning the guest must verify each payment individually—Apple Pay's security model is intentionally designed this way to protect user data and prevent unauthorized charges[1][2].

For each new charge (such as incidentals or room extensions), the guest would need to approve the payment on their device. Apple Pay does support recurring and merchant-initiated payments, but this requires explicit authorization from the guest for each transaction sequence, with specific integration on the part of the payment processor or property management system—standard hotel point-of-sale setups cannot just “store” Apple Pay as a card on file the way they do with plastic cards[3][4][5].

In summary: for hotel stays, Apple Pay can be used for payments, but a new verification from the guest's device is needed each time a transaction is initiated unless your payment processor specifically supports and implements authorized recurring payments through Apple Pay—something most traditional hotel setups do not yet offer[1][3][5].

Sources
[1] Why don't hotels accept Apple Pay as payment method for ... - Reddit https://www.reddit.com/r/askhotels/comments/1agguin/why_dont_hotels_accept_apple_pay_as_payment/
[2] Paying with cards using Apple Pay - Apple Support https://support.apple.com/guide/security/paying-with-cards-using-apple-pay-secfbd5c0e54/web
[3] Manage recurring payments on Apple Pay - Stripe Documentation https://docs.stripe.com/apple-pay/apple-pay-recurring

 

I am not sure if that answer is 100 % up to date.

Here are two interesting articles from Stripes documentation: 

https://docs.stripe.com/apple-pay/apple-pay-recurring

https://docs.stripe.com/apple-pay/merchant-tokens

Still, I am not sure what that means. Probably someone from Mews can jump in and also let us know if there will be change anytime soon. :)