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658 Topics
Johannes Rott
Senior Guru
Johannes RottSenior Guru
asked in How Do I..
track parking- licences plates registration form

Hi community,Can we track 🚗 license plate numbers in MEWS after they’ve been entered 📝 on the registration form?

575
Robin Gustavsson
Senior Guru
I
ibaltagSenior Apprentice
asked in How Do I..
How to set up restrictions on products

Hello,We currently are selling products (as upsells with the room reservation) and we would like to be able to restrict to some days of week the display of the products on Mews booking engine.Does anyone know how to do this?

24513
nienke.wilbrink
Mews Employee
S
Sam.CHelper
asked in How Do I..
Schedule a payment

Hi all,We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.Anyone found a way to do this? 

1226
nadya.bunjamin
Mews Employee
K
KH-BeethovenHelper
asked in How Do I..
Manager Report/ Monthly Overview split by day

Hi Community,I hope someone can help me: I’d need a report by month for rooms occupied, out of order, ADR, revenue - but split up for every day. Is there a possibility to get such a report from Mews or do I have to download the report for each day and assembly it myself in excel?I hope you can help.Best regards,Katharina

428
Johannes Rott
Senior Guru
H
Hendrik E.Apprentice
posted in How Do I..
yielding two different services independently in MEWS

Hello team,Is there a hotel that offers two services and uses an RMS with independent pricing for both segments?We offer two services (Stay and Longstay) and we are looking for a revenue system that yields prices independently for short and long stays.I’m curious to hear about your experiences. Cheers, Hendrik 

220
H
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Reward/Fidelity Program

Hello everyone Does anybody have an idea about a good Loyalty/Fidelity/Reward program an independant hotel could be attached to and therefore get an non negligeable advantage and an extra service to attract/retain their new/frequents guests ? Preferably in Europe, but open to the worldwide kind also of course 😉 Thanks in advance for your inputs and your help Stephane

596
S
Senior Guru
dbarnesen
dbarnesenHelper
asked in How Do I..
Mews digital key + Salto

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

1457
The Suites Hamburg
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Salto Integration

How do you setup the Salto integration? I’ve found this help article:https://help.mews.com/s/article/salto-for-mews-pms?language=de… but it seems to be outdated because there is a specific salto app in the mews marketplace referenced that doesn’t seem to exist.I guess the help article still shows how the setup is generally functioning but i would like some information about the pricing and details. 

1105
The Suites Hamburg
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
How do you "rooms for single usage"?

The rate management in Mews is a bit shallow. Especially the pricing options for special occupancy (children or single person in double room) is really lacking some serious adjustability.We use rates for single usage rooms and had to compromise the way we handle children by quite a bit. The problem with rates is that the restrictions are (also) not powerful enough to handle that so in third parties these rates are just available  so its possible to book a single person rate even though there are multiple guests in the reservation.My question is: How do you manage these cases? Is there anything planned to revamp this lacking features?

1415
jones.eth
Senior Guru
Johannes Rott
Senior Guru
Johannes RottSenior Guru
asked in How Do I..
tracking on only check in and check-out

Hey everyone, 👋 I hope you’re all doing well! 😊I was wondering if there’s any possibility to receive some statistics 📈 regarding the current usage rates 📊 of our online check-in ✅ and check-out 🔚 features.It would be really helpful to get a percentage breakdown 🔢 to better understand how frequently these options are being utilized by our users 🙋‍♂️🙋‍♀️. Thanks in advance for your support!

481
dani.molina
Mews Employee
Johannes Rott
Senior Guru
Johannes RottSenior Guru
asked in How Do I..
Expedia Integration

Just curious 🤔 — what happens if we don’t allow the Expedia 🌍 integration to create a travel agent profile 🧾?Is it then automatically assigned to the main Expedia profile 🏨🔗?

6410
Johannes Rott
Senior Guru
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
Housekeeping Team has full rights to view Manager Reports, finance,... ?

Good Day.When my housekeeping team members log into their accounts on a PC (not in the mobile APP), they can browse through all manager reports, financial details etc.Yes, I double checked if the rights setting is made for “Housekeeping only”.Just that one box is checked.Any idea why that is possible ?have a great day.Carsten 

2308
Johannes Rott
Senior Guru
W
wahsang86Apprentice
asked in How Do I..
No email sending to guest for OTA bookings

Recently we have setup the Mews app with Mail templates sending to guest automatically.  It was all good for Direct booking through booking engine.  However, for those OTA bookings (such as Booking.com), the guest never receive any email setup on Mews (including confirmation email and online checkin etc).  We can confirm the integration is fine (Bookings and rate are synchronized).  We also enabled the option of “Send confirmation email to channel reservations”.  Appreciate your advice what is missing for the OTA bookings.

1378
adeline.baesler
Mews Employee
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Block booking after certain time

Hi all,Is there a way to block bookings after a certain time? For example, our reception is open until 8pm and I’d like to stop allowing bookings after 8pm. Is there a way to set this up in Mews?Thank you

596
Sarah.Masterton-Brown
Mews Employee
Mathias Rajczak
Mathias RajczakSenior Contributor
asked in How Do I..
Mews Template Fehlerhaft (keine Anzeige)

Liebe Communtiy, ich habe soeben alle Templates bearbeitet und nun auch getestet, jedoch kommt Finale bei der Mail immer leere Felder an siehe Screenshot, bitte um dringend Hilfe. Template in MEWS :   Finale Mail : Danke Euch Mathias 

551
Johannes Rott
Senior Guru
S
SenseiHelper
asked in How Do I..
Request for Step-by-Step Process to Cancel and Refund a Reservation in Compliance with Italian Regulations

 Dear MEWS Support,I hope this message finds you well.We would like to ask for your guidance regarding the correct procedure to cancel a reservation and process a refund within MEWS Dashboard, particularly in line with Italian accounting requirements.Here's our current situation:After collecting a deposit, if we cancel a reservation and issue a refund, it appears as a positive charge, and the original deposit shows as a negative.However, in Italy, we are required to repeat or close the operation properly in order to ensure everything is accurately reflected for fiscal purposes.Could you please provide us with the step-by-step process for:1. Cancelling a reservation that has a deposit.2. Refunding the amount to the guest.3. Ensuring that all charges and refunds are recorded properly and compliant with Italian standards.Thank you in advance for your support. We appreciate your help in ensuring we handle these transactions correctly.Best regards,Simranpreet Kaur 

321
Sarah.Masterton-Brown
Mews Employee
j.spiess
Superstar Guru
j.spiessSuperstar Guru
asked in How Do I..
KIOSK: Balance Check only at CheckOut?

Hello!Is there a way to setup the Kiosk so that the “Balance Check” option is only enforced during CheckOut?At CheckIn we don’t want to force guests to provide a credit card or payment, but upon CheckOut it should be enforced… As I understood the help article if I enable “Balance Check” Option it will enforce payments at CheckIn, but that’s not what we want as we want to keep the self CheckIn - especially in the night - as smooth as possible.Kind regards,Jean-Philipp

331
Sarah.Masterton-Brown
Mews Employee
Johannes Rott
Senior Guru
Johannes RottSenior Guru
asked in How Do I..
Expdedia direct Integration

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

422
Johannes Rott
Senior Guru
R
RSTERNApprentice
asked in How Do I..
Migration from RADAR to ROSS1000 in Rome, Italy ?

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

411
Sarah.Masterton-Brown
Mews Employee
S
SonjaHelper
asked in How Do I..
Booking.com integration Outages

I have the feeling there are many outages with the booking.com integration lately, but we only “know” it as soon as a guest calls to let us know they still have not received their key codes. Is there a way to get a warning if the integration has a failure so we can manually pull the reservations before we get a notification from the guests? To avoid overbookings it would be super important to realize an outage ASAP

1925
Johannes Rott
Senior Guru
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in How Do I..
Issues sending online echeck in email

Hey everyone! 😊Is anyone else experiencing issues with sending automated online check-in emails? 📧✈️We’ve been using Mews for about 2.5 weeks now, and suddenly, no check-in emails have been sent for the past few days. 😕We already have a ticket open with support 🎫, but maybe someone from the community has a tip or has seen this before? 🤔💡Thanks in advance! 🙏

180
Johannes Rott
Senior Guru
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in How Do I..
Mobilitätsticket

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

170
Johannes Rott
Senior Guru
K
KH-BeethovenHelper
asked in How Do I..
Secured Link for Credit Card Details

Can I send a customer a link via Mews that he can provide his credit card details in a secured way?Such as at online check in, but it does not make any sense to send a customer a request for online check in if his stay will only be in some months… Most guests don’t want to provide their credit card details by phone, mail or so and we don’t want to implement another system because Mews seems to be able to provide such a link. It would just be great to have it already before. I also tried to figure out a way that the guest is asked when confirming an offer with the {signIn} - but I didn’t manage. 

849
Robin Gustavsson
Senior Guru
L
LauraHeimannSenior Apprentice
asked in How Do I..
Überbuchung

Hallo zusammen, leider haben wir in den letzten zwei Tagen zwei Überbuchungen über Booking.com und Expedia eingespielt bekommen, ohne das noch freie Zimmer verfügbar sind.Weiß jemand wie man herausfindet wo da der Fehler herkommen kann? Danke schonmal vorab Laura

695
Johannes Rott
Senior Guru
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
falsche Zimmerkategorie auf Bestätigung

Edit: die erste, direkt aus dem Buchungsvorgang geschickte Bestätigung ist mit der angefragten Kategorie. Schickt man aber später eine weitere Bestätigung (warum auch immer), steht die höhere kategorie in der neuen Bestätigung. Sie reply weiter unten.Moin.Gäste buchen telefonisch/email eine bestimmte Kategorie.Ich buche sie unter der gewünschten Kategorie ein, da die Kategorie aber wissentlich ausgebucht ist, schiebe ich sie in die nächst höhere Kategorie.Der Gast bekommt aber in der Bestätigung die höhere Kategorie bestätigt und beruft sich später darauf.Meine Idee war ja, den Gast erstmal sicher zu haben (z.B. Stammgäste, die immer nur in Economykategorie buchen, eigene Rate haben odgl.)Wenn jetzt zwischenzeitlich wieder in der Economy Stornos reinkommen, schiebe ich sie wieder runter um die bessere Kategorie frei zu haben für Gäste die mehr zahlen, bzw. der Gast hatte reines EZ gebucht und ich schiebe ihn erst in DZalsEZ und später fehlt mir das DZ, weil der Gast nun auf sein  in de

11410
nicolai.bueno
Mews Employee
Community-widget-Referral-Program

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