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I am writing to you regarding a few issues we’ve recently encountered on Mews.

 

First of all, when Mews Kiosk prompts us to enter email addresses, there are instances where, for various reasons, the email entered does not get saved under the client's profile in the "Email address" field, but instead appears in the "Internal Notes" section.


This is a major issue for us, as it replaces existing client notes with the email address, permanently erasing important information. These notes often contain details about returning guests, their preferences, habits, or dislikes, that are crucial to personalizing their experience.

 
We would like to recover these notes, as well as any other client notes that were lost and never restored due to this issue.

 

Additionally, our Head Housekeeper informed us that some rooms were missing from the turndown service report.

 

Hi Phillippe, the best way to get an issue like this resolved to directly reach out to our support team using the steps here in this link so we can investigate the problem and offer a potential solution. 

Thank you, we do it but no answer, and we want to show that mews do not work properly! And also my key account do not reply ! It’s amewzing 

Hi Philippe,

Thank you for bringing this to our attention. We’ve located two cases raised by your team related to these topics. We’ll review them and follow up with you via email. We’ll be in touch.

Hello,
I can see that Mews will assist you via your support ticket. From my side, I’d like to suggest Mews having “notes” visible under the action log - showing who created a note, who edited it, and whether a note was deleted.
It may not be the fix you’re looking for ​@Philippe H3C , but with more detailed information in the action log, you’d at least have a way to track changes or recover information that may have been overwritten or removed.

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