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Hi Mews Community,

We’re facing a challenge with adjusting the number of guests in a reservation and how Mews recalculates charges—specifically with city tax and accommodation rates. I’d love to hear how others handle this!

Our Scenario:

A guest books a single-occupancy room:

  • Original booking: 100€ room rate + 8.25€ city tax = 108.25€ total.
  • Later, the room rate increases to 120€ due to demand.

When the guest arrives with an extra person, we update the reservation. Here’s what happens in Mews:

  1. "Keep old price" ticked:

    • The system keeps the total at 108.25€, but recalculates the rate as 91.75€ + 2x city tax (16.50€).
    • Problem: The room rate drops to 91.75€, which doesn’t reflect the original agreement.

  2. "Keep old price" unticked:

    • The system recalculates the room rate to 120€ + 2x city tax (16.50€), totaling 136.50€.
    • Problem: The guest now pays 28.25€ more—a significant jump that’s hard to justify, especially if the rate increase happened after their booking.

Our Desired Outcome:

  • Keep the original room rate (100€) unchanged.
  • Add the extra city tax (16.50€) on top, resulting in a fair total of 116.50€.

Currently, the only workaround is manually adding an adjustment product (e.g., "Tourist Tax Adjustment") to preserve the original rate and add the new charges transparently. But this is time-consuming and prone to errors.

Question to the Community:

How do you handle guest count changes while keeping the original room rate intact and adding supplements (like city tax) on top? Do you:

  • Use a manual adjustment product?
  • Have a different setup in Mews?
  • Communicate this differently to guests?

Mews Support confirmed this isn’t automated yet, but perhaps some of you have found a smarter way! Let’s share best practices.

 

Thanks in advance for your insights!


Ivo
 

P.S. If you’ve submitted this as a feature request, let me know—I’d be happy to upvote it!

Hi Ivo,

 

We were struggling with the same problem as well.

In our case, we are having the city tax included in the rates so with the product city tax is also always automatically added the product city tax discount in the same value but in minus, therefore the person count does not have any affect on that.

 

However, with the Breakfast it is different. It is happening quite often that someone books the room for one person and in the end, the 2nd person appears at the reception upon check-in as well. In that case, we were having the same problem with the price re-calculation as you described.

 

At our hotels, we have solved that by adding another stay product called “BREAKFAST SINGLE OCC.” but not with the charging logic “Per person nightly” but with “nightly”

 

  • Scenario:
    • Reservation is created for one person 100€ (night), 2€ per person/night (city tax), -2€ per person/night (city tax discount), 15€ per person/night (Breakfast Buffet)
    • 2 guests appears at the reception upon check-in
    • Our receptionists goes to Reservation management screen, navigate to items, and cancels the base “Breakfast Buffet” item which has the charging logic per person nightly.
    • Navigate to the properties tab and change the guest count from 1 to 2, while confirming to keep the old price. Since there is no change in the total value, the night rate is not recalculated but stays as 100€
    • Then navigate again to Items tab and scroll down to add product, and add BREAKFAST SINGLE OCC product with charging logic 15€ nightly which is not affected by the guest count, but only adds 15€ times number of nights.
    • Inform the guest that only one Breakfast product has been included in the reservation, and if the 2nd person would like to have the breakfast as well, they can order it from the Breakfast staff in the morning for the price of the Breakfast on the spot.
    • Breakfast hostesses are always having up to date Guest in house report printed, where the included products are visible, and they know that once there is in the room included product BREAKFAST SINGLE OCC., only one person has the breakfast included and they should charge the second persion, if the second person comes to the breakfast. 
    • Possible extra breakfast charges are then paid at the reception at the end of the stay, same as when guest who booked without breakfast comes for the breakfast anyway, and orders it as extra.

 

It may sound pretty difficult for the receptionists at the beginning but after 3rd or 4th time doing this process, it is possible to have it done within 20 seconds, one they know what to do.

 

I believe something similar should be possible for the city taxes as well for properties charging city tax extra on top of the stay value.

I hope that helps to you, or other colleagues, facing similar problems.

 

Kind regards,

Jan

MOSAIC HOUSE Design Hotel / THE MANES Boutique Hotel Prague / MOOo Downtown / MOOo by the Castle

 

 

Thank you for your insights, ​@Jan_Pacal ! This is definitely something worth exploring further. I’ve also created a UserVoice topic to gather more support for this idea. If you agree, I’d really appreciate it if you could cast your vote here: Automatically recalculate all per-person product charges on top of the original nightly rate when adjusting guest count – Welcome to the Product Ideas Forum

Every vote helps bring this closer to reality!

 

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