Groups
Product Guides
News and Updates
Events
Ideas

Home
Get Help

Get Help

Find answers to your questions. Ask the Community for help.

244 Topics

Recently active

Most replies Most views Newest first

AndrewNHelper

asked in How Do I..

Diagnose Kaba Saflok - Ambiance keycutter error codes

We are using the Saflok / Kaba / Dormakaba Ambiance system and the keycutter with MEWS and experiencing problems. Does anyone know how to fix these specific error codes from MEWS when trying to cut keys but failing?Error code: “"Get reservation data failed..." Error code: “"Message does not contain "KA|"

6 months ago

MickGuru

asked in How Do I..

Best Practices for Selling Packages via SiteMinder & Booking.com?

We're exploring best practices for selling packages online, especially via channel manager like SiteMinder and the direct Booking.com integration. Our goal is to effectively offer B&B packages with the associated products. We want to ensure that both the rate and products are dispatched to the channel via the channel manager, and upon returning to Mews, the product is accurately applied.Here's a specific challenge: In Mews, if our room rate is $150 and an additional $12 per person for breakfast, everything aligns seamlessly within Mews and our booking engine.However, when it comes to channels, we haven’t managed to set it up. Considerations ensuring the product count is correctly based on the pax count in the reservation.Questions:How are you managing this? Do you have any examples or specific setups you can share that have been effective? Do you map products in the channel manager settings?Any insights or experiences would be incredibly valuable.Looking forward to your responses!

6 months ago

villevApprentice

asked in How Do I..

Managing apartments in different locations

Hello mewsters!I have been struggling with for a long time: what would be the best way to manage apartments that are located in different addresses than our hoste/hotel? We currently have two separate mews “profiles” but it doesn’t seem to help. One of the problems is to send individual confirmation emails/arrival instructions. I know there is lot of PMS’s systems that can do this easily, but is there a way to do this with MEWS?Thanks for sharing your best practices and tips!

6 months ago

SamSuperstar Contributor

asked in How Do I..

Split reservation final night

Hi Team,When splitting a reservation we used to be able to choose the time the reservation was split, now the time functionality has been removed.This is causing us a big problem for room moves after midnight on the final night of the stay, as it is no longer possible to split the reservation and perform a room move.Is anyone else experiencing issues with not being able to select the time a reservation is split?

6 months ago

BernieSenior Apprentice

asked in How Do I..

Place extentions in same room when booked through booking engine

Good morning all, We’ve gotten this situation a few times, so I thought I’d ask. We operate a receptionist-less hotel, where we utilize the kiosk and a digital receptionist. Sometimes guests find it easier to just book again through the booking engine, but it’ll place guests in a different room. It would be much easier for our operations if they were placed in the same room by default. Is there an option that I am missing, or anything in the development road map coming up? It’s a small thing for most people here but would help us out!

6 months ago

SandraSenior Contributor

asked in How Do I..

JonesMaster Apprentice

asked in How Do I..

Connection Error

I was wondering if anyone else has had this issue with Mews and Booking.com. Or knows what can cause it? Our Inventory updating was turned off due to an unexplained error. This is bound to cause huge problems. This was the error message we were sent from Mews: <?xml version='1.0' standalone='yes'?> <availability> <fault code="401" string="Authorization Required" /> </availability> All your inventory operations are disabled because of the error and no updates are being sent! It’s been about a month with little to no explanation from Mews or Booking.com.

6 months ago

Georgina FMaster Apprentice

asked in How Do I..

Can we override restrictions from the PMS?

Hi, we have a restriction enabling a 2 night min at weekends (ie always on restriction which is closed to stay Fridays & Saturdays, with an exception of 2 nights).Occassionally we have a gap - eg. a Friday night where the Thursday before and the Sat, Sun after is booked.How can we permit that booking to be made. I have tried to remove the restriction to make the booking and put it back in, but it doesn’t work and seems very complicated. Does anyone know if there an override function for employees with permissions? I can’t see anything in knowlegde base.Thank you very muchGeorgina

6 months ago

rababApprentice

asked in How Do I..

Automatic service charge

Hello enveryone,hope you’re doing well.I would like to set up a % of hospitality which I call "automatic service charge" at the time of making the invoice (check-out) and which will be calculated on the basis of the revenues of several points of sale (% on tax excluded)Could you please tell me how I could implement this on Mews?at the same time I hope that it will be optional in case a customer refuses that it will be added to their invoicethank you in advance for your help.

6 months ago

Hendrik RenkenContributor

asked in How Do I..

Count of Reservation in the API

Hey Community, We built an automation with zapier to automate the procedure with our Guest card. Currently we run into a challenge with bookers that have more than one reservation assigned to their name. I found a solution but therefor i would need the count of reservations of the booker.Do you know if that number is send through the API or is there any way to get that number into an ZAP? That would help me a lotAppreciate your answers Hendrik

6 months ago

DamienJanssensHelper

asked in How Do I..

Follow up Proforma

Dear community,Our accounting department often experiences problems to match proforma numbers.When we notice a bank transfer coming in to our bank account mentioning a pro forma number a huge amount of time is spend in order to find to which reservation or event it is related to.As from the best of my knowledge it is not possible to look up pro forma bills in Mews we have to start an internal investigation of who sent the proforma and then match is with the correct bill.I’d love to know if someone has a best practice to share.

7 months ago

Franziska G.Superstar Apprentice

asked in How Do I..

city tax

Hi thereJust curious, if somebody has a better solution than house use rooms for complimentary guests, who don’t have to pay city taxes.We find it very annoying, that the house use rooms don’t exist on arrival/departure lists for reception staff (except the room status list). Since during winter season we do have a lot of house use rooms (for music bands) it would be very helpful, to have a better solution.Looking forward to any feedback or experiences on this issue.Kind regards

7 months ago

mauritsbotsGuru

asked in How Do I..

Booker credit card for guarantee

OK, probably not the first time this question has been asked.. but how do we get a BOOKER to add their credit card themselves for guarantee purposes in MEWS.. 😯

7 months ago

barb00saMaster Helper

asked in How Do I..

Returning customers and credit card problems

Dear Mews freaks here,does anyone have the same problem as me? If there is a direct reservation from a customer or is a returning customer who has a credit card in his customer record an automatic mail is still sent to the customer to say that there is no credit card in the system for him even though he has given it on the phone. Is there any way to do this when a reservation is made for a returning customer that the credit card is automatically linked to the new reservation? And furthermore, when we are checking in a customer, Mews indicates that no pre-authorization was made for the reservation even though it is present in the system. Is there any way to avoid this. Hope someone can help me with this? Robin

7 months ago

VilborgApprentice

asked in How Do I..

Splitting a group

Is it possible to split a group reservation? To move f.eks. one reservasjon from a group reservation to another, but not the whole group?

7 months ago

TomDMews Employee

posted in How Do I..

What workplace privileges should I allocate to whom?

Are you struggling with deciding which workplace privileges you should assign to which employees?What rights would make sense to give to Housekeeping, so that they can do their job as best as possible? In this case, I think I know how to help you.Find a list with recommendations and best practices on how and to whom to allocate those privileges in this article.

7 months ago

MickGuru

asked in How Do I..

Accounting Category by Space Category

Hi All,I am seeking guidance on the optimal configuration of accounting categories in Mews to accurately allocate revenue across various space categories. Specifically, our objective is to delineate revenue as follows:Guest Rooms: To be categorised under 'Room Revenue' Car Parks: To be designated as 'Car Park' revenue Meeting Rooms: To fall under the 'Meeting Rooms' Revenue Co-Working Spaces: To be classified as 'Co-Working Space' revenue Bikes: To be accounted for under 'Bike Revenue'Mews provides the flexibility to assign an accounting category to Space Categories, Rates, and Services.However, it is unclear which accounting category takes precedence when all are assigned.I initially assumed that assigning the appropriate accounting category to the respective space category would supersede any other configurations. However, we have noticed inconsistencies in the resulting revenue splits.Could anyone please provide insights into how you have it configured & working correctly.Your i

7 months ago

Luke.RApprentice

asked in How Do I..

Sending A Company Account Statement

Does anyone know if its possible to generate a statement of account (a list of outstanding invoices) for a company or guest?Thanks in advance!Luke

7 months ago

Georgina FMaster Apprentice

asked in How Do I..

Cascading rates?

Hello, does MEWS have the ability to reduce the daily rate according to the length of the stay - i.e. 20% discount for 3 nights of more.Thank you very much

7 months ago

barb00saMaster Helper

asked in How Do I..

Automatic e-mails in different languages from Mews.

Dear colleagues and Mews addicts ;-)Does anyone know why a customer sometimes gets automatic emails in different languages from Mews.Have a customer who books online on our site in Dutch language. Gets an automatic mail forwarded in French. Afterwards a mail " Before start" in Dutch then a mail " Booking confirmation" in Dutch then a mail " succ pre" again in French. Customer is angry and wants his mails in Dutch and when I check his customer card I see that the Dutch language is set there. Does anyone know what to do?Gr Robin

8 months ago

Gerjan HebersApprentice

asked in How Do I..

CBS

Hi,Which report are you using to fill out the monthly CBS (Dutch) statistics?I'm using the statistics report, but because in The Netherlands we only register 1 nationality (person) per room these figures are not right. Most rooms are occuupied with 2 persons, so I counted all figures times two, but there is still a big difference when I compare it to the guest totals of the manager report.Hopefully someone have a solution for this? Thx Gerjan Hebers

8 months ago

SanneHelper

posted in How Do I..

Kiosk - look and feel

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, [email protected]

8 months ago

ThorSenior Apprentice

asked in How Do I..

Upselling and percentages

Hello 🙂I currently work with data with an emphasis on finance.We pay percentages to the staff who manage to upsell upgrades, late checkouts etc. However, we could extract this data semi-automatically in our last property management system.No easy task, mind you. Exponentially increasing workload based on the number of staff on each property. This is something I am struggling to find in Mews; I know that there is a posting ledger but it’s lacking the functionality that I am looking for.Is there an option in Mews to export the following data:Upsell (based on sale codes) From the start to the end of each month Salesperson (receptionist) specific Net valueThe end result would look something like this:| Jenny | Upgrade | 02.05.2023 | 18 euro | | Aaron | Upgrade | 04.05.2023 | 18 euro || Fatim | Late checkout | 09.05.2023 | 9 euro |I’ve done the calculations for one property manually on our old PMS system, and there are close to 3000 rows on one property per annum. There

8 months ago

Page 6 / 10

Badge winners

Svenjahas earned the badge April Voyager
Nienke Wilbrinkhas earned the badge April Voyager
smehiahas earned the badge April Voyager
Gabriel Bourgeoishas earned the badge Community Helper
matt.jeffreyhas earned the badge Community Helper

Show all badges

Terms and Conditions Cookie settings

Join the Mews Community!

Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.

Already have an account? Login

Username *

Your MEWS account e-mail *

First Name *

Last Name *

Property/Hotel Name *

Country *

Job Title *

A bit about yourself

City

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.