Hi All,
I have a question. Our main e-mail address is booking@. We need to change this for our invoices.
The e-mail address can’t be booking, it needs to be something else like invoice@. Does anyone know if this is possible to change or has had a simular situation?
Thanks so much
Tamara
Best answer by luke.date
Hi
By default, all guest-facing emails are sent from [email protected]. Properties on the Enterprise plan have the option to configure a custom sender address (ie. [email protected]. You can find detailed instructions in the following help article: Send emails to guests using your property domain
At this time, only one custom email address can be configured per property, and it is not currently possible to assign different sender addresses to individual email templates.
There is an active feature request to enable sender address configuration at the email template level here: Configure sender email address for each mail template – Welcome to the Product Ideas Forum
Regarding platform and fee invoices issued by Mews to properties: the recipient email address for these communications can only be updated by our Support team. Please contact them directly if you’d like to request a change. Please note this is not an email sent to guests, but an email sent from Mews to a property containing an invoice.
+1HI Tamara,
from what i know there is an option but you need the help of support as it is a internal field.
We do have a different mail address listed their. :-)
Hi
+1Hi
Sure, you are welcome :-)
Mews replied:
Hallo Tamara,
verstanden, danke für die Klarstellung! Ich glaube, dieser Community-Beitrag bezieht sich auf die Mews-Plattform/Zahlungsrechnungen, die wir Kunden (Unterkünften) für die Nutzung von Mews ausstellen. Dieses E-Mail-Benachrichtigungsfeld ist derzeit für Unterkünfte nicht konfigurierbar und muss von uns konfiguriert werden. Könnten Sie bitte den Link zum Community-Beitrag bereitstellen?
Was E-Mails an Gäste betrifft, ist es nicht möglich, mehrere Absenderadressen zu konfigurieren.
+1
i will let you know asap
Hi
By default, all guest-facing emails are sent from [email protected]. Properties on the Enterprise plan have the option to configure a custom sender address (ie. [email protected]. You can find detailed instructions in the following help article: Send emails to guests using your property domain
At this time, only one custom email address can be configured per property, and it is not currently possible to assign different sender addresses to individual email templates.
There is an active feature request to enable sender address configuration at the email template level here: Configure sender email address for each mail template – Welcome to the Product Ideas Forum
Regarding platform and fee invoices issued by Mews to properties: the recipient email address for these communications can only be updated by our Support team. Please contact them directly if you’d like to request a change. Please note this is not an email sent to guests, but an email sent from Mews to a property containing an invoice.
+1
+2
Hello!
It sounds very strange that your client does not accept the sender address, as long as the invoice fulfills all the requirements. I’d assume that you have your own email and not the default Mews email as sender?
However, I do see the potential in being able to send different templates from different addresses.
+2
Hello
That is good to know, as we also operate in Germany.
We do not use the word ‘booking’ in our email addresses, though.
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
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