HI Tamara,

from what i know there is an option but you need the help of support as it is a internal field.

We do have a different mail address listed their. :-)

Hi ​@Johannes Rott thanks so much for your reply. I have contacted support. First reaction was not possible, so will see what they say next ;-)

Sure, you are welcome :-)

Mews replied:

Hallo Tamara,

verstanden, danke für die Klarstellung! Ich glaube, dieser Community-Beitrag bezieht sich auf die Mews-Plattform/Zahlungsrechnungen, die wir Kunden (Unterkünften) für die Nutzung von Mews ausstellen. Dieses E-Mail-Benachrichtigungsfeld ist derzeit für Unterkünfte nicht konfigurierbar und muss von uns konfiguriert werden. Könnten Sie bitte den Link zum Community-Beitrag bereitstellen?

Was E-Mails an Gäste betrifft, ist es nicht möglich, mehrere Absenderadressen zu konfigurieren. 

​@Johannes Rott could you confirm?

​@luke.date 

​@Tamara i just checked wtih our team and indeed it is not sent as requested. therefore i might need to get in touch with support again.

i will let you know asap

Hi ​@Johannes Rott & ​@Tamara,
 
By default, all guest-facing emails are sent from [email protected]. Properties on the Enterprise plan have the option to configure a custom sender address (ie. [email protected]. You can find detailed instructions in the following help article: Send emails to guests using your property domain

At this time, only one custom email address can be configured per property, and it is not currently possible to assign different sender addresses to individual email templates.

There is an active feature request to enable sender address configuration at the email template level here: Configure sender email address for each mail template – Welcome to the Product Ideas Forum

Regarding platform and fee invoices issued by Mews to properties: the recipient email address for these communications can only be updated by our Support team. Please contact them directly if you’d like to request a change. Please note this is not an email sent to guests, but an email sent from Mews to a property containing an invoice.

​@luke.date thank you for clarifying, that was maybe the issue or a misscommunication with your support colleagues. i was asking for the email address for invoices and they might thought on the plattform fee…

​@Tamara  sorry for the incorrect information. :-)

​@luke.date Thanks for looking into it and explaining. Because one of our biggest clients does not accept the current email address, it is a massive issue for us. I will vote in the feature request.

​@Johannes Rott No worries, all good. And thanks again for all your efforts.

Hello!
It sounds very strange that your client does not accept the sender address, as long as the invoice fulfills all the requirements. I’d assume that you have your own email and not the default Mews email as sender? 

However, I do see the potential in being able to send different templates from different addresses.

​@Robin Gustavsson It is a goverment issue, not wanting to accept the word booking in the email address. Thanks for your reply.

Hello ​@Tamara , 
That is good to know, as we also operate in Germany.
We do not use the word ‘booking’ in our email addresses, though.