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658 Topics
S
SamSuperstar Contributor
asked in How Do I..
Split reservation final night

Hi Team,When splitting a reservation we used to be able to choose the time the reservation was split, now the time functionality has been removed.This is causing us a big problem for room moves after midnight on the final night of the stay, as it is no longer possible to split the reservation and perform a room move.Is anyone else experiencing issues with not being able to select the time a reservation is split? 

773
alzbeta skrabalkova
Mews Employee
B
BernieHelper
asked in How Do I..
Place extentions in same room when booked through booking engine

Good morning all, We’ve gotten this situation a few times, so I thought I’d ask. We operate a receptionist-less hotel, where we utilize the kiosk and a digital receptionist. Sometimes guests find it easier to just book again through the booking engine, but it’ll place guests in a different room. It would be much easier for our operations if they were placed in the same room by default.  Is there an option that I am missing, or anything in the development road map coming up? It’s a small thing for most people here but would help us out!

683
Sarah.Masterton-Brown
Mews Employee
S
SandraSenior Contributor
asked in How Do I..
wie knüpft man Bettensteuer ab 2024 an die Raten an

Hi everyone - how do we implement “BETTENSTEUER” (like city tax) which is new from 2024? I did find a button Bettensteuer in Mews but only under PRODUCTS which would mean, that we would have to manually add this to each reservation. Surely this cannot be right…. Thanks for your help in setting this up :)  Sandra

2203
F
N
Nina HermanussenApprentice
asked in How Do I..
Registration card question

Dear Mews Community, My intern has a great question to share with you regarding digital registration cards:'Hi all! I would like to get started with digital registration cards using tablets. I would like to have guests fill in these registration card themselves at the front desk. Is it possible to link the registration cards on the tablet directly to Mews profiles so that employees don't have any extra work on this. Is this possible and if so how? Thanks in advance for your help!For our hotels we would like to start working with a digital form of registration cards. We do not want a full self check-in but we do want to digitalize this process. Is a kiosk the only option to do this? Thankyou very much for your help and insights. Have a wonderful day! With warm regards, Nina Hermanussen & Evy Luijten 

1863
U
AlidaMarkwood
AlidaMarkwoodApprentice
asked in How Do I..
MEWS Stripe in Mexico? What do you do if you cant connect to stripe?

Hey everyone! I am working at a hotel in Mexico and we are really interested in setting up stripe but for our Mexican Bank account. Does anyone know a timeline on that? I heard that it was coming!Thank you.

502
AlidaMarkwood
J
JonesSuperstar Apprentice
asked in How Do I..
Connection Error

I was wondering if anyone else has had this issue with Mews and Booking.com. Or knows what can cause it? Our Inventory updating was turned off due to an unexplained error. This is bound to cause huge problems. This was the error message we were sent from Mews: <?xml version='1.0' standalone='yes'?> <availability> <fault code="401" string="Authorization Required" /> </availability>   All your inventory operations are disabled because of the error and no updates are being sent! It’s been about a month with little to no explanation from Mews or Booking.com.

996
marketa.oupicka
Mews Employee
G
Georgina FContributor
asked in How Do I..
Can we override restrictions from the PMS?

Hi, we have a restriction enabling a 2 night min at weekends (ie always on restriction which is closed to stay Fridays & Saturdays, with an exception of 2 nights).Occassionally we have a gap - eg. a Friday night where the Thursday before and the Sat, Sun after is booked.How can we permit that booking to be made.  I have tried to remove the restriction to make the booking and put it back in, but it doesn’t work and seems very complicated.  Does anyone know if there an override function for employees with permissions?  I can’t see anything in knowlegde base.Thank you very muchGeorgina

1215
Mick
Guru
R
rababApprentice
asked in How Do I..
Automatic service charge

Hello enveryone,hope you’re doing well.I would like to set up a % of hospitality  which I call "automatic service charge" at the time of making the invoice (check-out)  and which will be calculated on the basis of the revenues of several points of sale (% on tax excluded)Could you please tell me how I could implement this on Mews?at the same time I hope that it will be optional in case a customer refuses that it will be added to their invoicethank you in advance for your help.

972
marketa.oupicka
Mews Employee
Hendrik Renken
Hendrik RenkenHelper
asked in How Do I..
Count of Reservation in the API

Hey Community, We built an automation with zapier to automate the procedure with our Guest card. Currently we run into a challenge with bookers that have more than one reservation assigned to their name. I found a solution but therefor i would need the count of reservations of the booker.Do you know if that number is send through the API or is there any way to get that number into an ZAP? That would help me a lotAppreciate your answers Hendrik

711
david.womack
Mews Employee
D
DamienJanssensHelper
asked in How Do I..
Follow up Proforma

Dear community,Our accounting department often experiences problems to match proforma numbers.When we notice a bank transfer coming in to our bank account mentioning a pro forma number a huge amount of time is spend in order to find to which reservation or event it is related to.As from the best of my knowledge it is not possible to look up pro forma bills in Mews we have to start an internal investigation of who sent the proforma and then match is with the correct bill.I’d love to know if someone has a best practice to share. 

1373
Sarah.Masterton-Brown
Mews Employee
F
Franziska G.Helper
asked in How Do I..
city tax

Hi thereJust curious, if somebody has a better solution than house use rooms for complimentary guests, who don’t have to pay city taxes.We find it very annoying, that the house use rooms don’t exist on arrival/departure lists for reception staff (except the room status list). Since during winter season we do have a lot of house use rooms (for music bands) it would be very helpful, to have a better solution.Looking forward to any feedback or experiences on this issue.Kind regards

752
F
mauritsbots
Superstar Guru
mauritsbotsSuperstar Guru
asked in How Do I..
Booker credit card for guarantee

OK, probably not the first time this question has been asked.. but how do we get a BOOKER to add their credit card themselves for guarantee purposes in MEWS..  😯 

2104
mauritsbots
Superstar Guru
V
VilborgApprentice
asked in How Do I..
Splitting a group

Is it possible to split a group reservation? To move f.eks. one reservasjon from a group reservation to another, but not the whole group?

1052
coline.poussiere
Mews Employee
TomD
Mews Employee
TomDMews Employee
posted in How Do I..
What workplace privileges should I allocate to whom?

Are you struggling with deciding which workplace privileges you should assign to which employees?What rights would make sense to give to Housekeeping, so that they can do their job as best as possible? In this case, I think I know how to help you.Find a list with  recommendations and best practices on how and to whom to allocate those privileges in this article.

1044
TomD
Mews Employee
Mick
Guru
MickGuru
asked in How Do I..
Accounting Category by Space Category

Hi All,I am seeking guidance on the optimal configuration of accounting categories in Mews to accurately allocate revenue across various space categories. Specifically, our objective is to delineate revenue as follows:Guest Rooms: To be categorised under 'Room Revenue' Car Parks: To be designated as 'Car Park' revenue Meeting Rooms: To fall under the 'Meeting Rooms' Revenue Co-Working Spaces: To be classified as 'Co-Working Space' revenue Bikes: To be accounted for under 'Bike Revenue'Mews provides the flexibility to assign an accounting category to Space Categories, Rates, and Services.However, it is unclear which accounting category takes precedence when all are assigned.I initially assumed that assigning the appropriate accounting category to the respective space category would supersede any other configurations. However, we have noticed inconsistencies in the resulting revenue splits.Could anyone please provide insights into how you have it configured & working correctly.Your i

1426
CharlieDelamare
Mews Employee
L
Luke.RSenior Apprentice
asked in How Do I..
Sending A Company Account Statement

Does anyone know if its possible to generate a statement of account (a list of outstanding invoices) for a company or guest?Thanks in advance!Luke

661
Sanne
Guru
G
Georgina FContributor
asked in How Do I..
Cascading rates?

Hello, does MEWS have the ability to reduce the daily rate according to the length of the stay - i.e. 20% discount for 3 nights of more.Thank you very much 

1152
G
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Automatic e-mails in different languages from Mews.

Dear colleagues and Mews addicts ;-)Does anyone know why a customer sometimes gets automatic emails in different languages from Mews.Have a customer who books online on our site in Dutch language. Gets an automatic mail forwarded in French. Afterwards a mail " Before start" in Dutch then a mail " Booking confirmation" in Dutch then a mail " succ pre" again in French. Customer is angry and wants his mails in Dutch and when I check his customer card I see that the Dutch language is set there. Does anyone know what to do?Gr Robin 

1093
Sarah.Masterton-Brown
Mews Employee
G
Gerjan HebersApprentice
asked in How Do I..
CBS

Hi,Which report are you using to fill out the monthly CBS (Dutch) statistics?I'm using the statistics report, but because in The Netherlands we only register 1 nationality (person)  per room these figures are not right. Most rooms are occuupied with 2 persons, so I counted all figures times two, but there is still a big difference when I compare it to the guest totals of the manager report.Hopefully someone have a solution for this? Thx Gerjan Hebers

874
mauritsbots
Superstar Guru
Sanne
Guru
SanneGuru
posted in How Do I..
Kiosk - look and feel

Hi Community!We are launching the Kiosk soon 👏🏼 I'm looking for inspiration for the actual, physical Kiosk. Do you have a booth, how is the signage, how do you nicely store the keycards etc. Would be great if you could share some pictures with me (email below) and any other tips you might have from your experience. Thanks!Regards, [email protected]

3125
Linus.Bihn
Thor
ThorSenior Apprentice
asked in How Do I..
Upselling and percentages

Hello 🙂I currently work with data with an emphasis on finance.We pay percentages to the staff who manage to upsell upgrades, late checkouts etc. However, we could extract this data semi-automatically in our last property management system.No easy task, mind you. Exponentially increasing workload based on the number of staff on each property. This is something I am struggling to find in Mews; I know that there is a posting ledger but it’s lacking the functionality that I am looking for.Is there an option in Mews to export the following data:Upsell (based on sale codes) From the start to the end of each month Salesperson (receptionist) specific  Net valueThe end result would look something like this:| Jenny |      Upgrade    | 02.05.2023 | 18 euro | | Aaron |      Upgrade    | 04.05.2023 | 18 euro || Fatim | Late checkout | 09.05.2023 |  9 euro  |I’ve done the calculations for one property manually on our old PMS system, and there are close to 3000 rows on one property per annum. There

14611
coline.poussiere
Mews Employee
Ethros
EthrosHelper
asked in How Do I..
"Charge" vs. "Charge & Close" ?

Would it be silly to have 2 buttons on the Billing Screen?We find our front desk staff often close bills by accident as the “Charge and Close” button is so prominent. 

24817
joanna.kozlowska
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Daily receipts book?

Hello Mewsers,The daily receipts book no longer needs to be kept if a daily financial report is generated via the MEWS digital software, which is saved and can no longer be modified. Is it true that MEWS provides this in our package and thus the paper daily receipt book has become redundant?Best regards,Robin

4347
barb00sa
E
ederaApprentice
asked in How Do I..
Send Invoices to Italian SDI

Hello,we are new in using mews and we are having troubles sending our invoices to the Italian SDI as the program seems not to work properly and send them directly (we are offline basically).Can anyone help us?Thank youFrancesca-Boutique Hotel Villa Edera & La Torretta, Moneglia, Italian Riviera

725
francesco.longo
Mews Employee
Riggi
RiggiApprentice
asked in How Do I..
delay automated Messages from Mews

Is there a way to delay the automated messages Mews sends to our guest?It’s becoming a bit inconvenient when it answers booking.com’s messaging platform.Cheers, 

571
marketa.oupicka
Mews Employee
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