Discuss Mews Products

👋 Hi Community,gibt es hier 🧑‍💻 User, die von 📊 Duetto auf 🤖 Atomize umgestiegen sind undüber ✅ Vorteile und ❌ Nachteile berichten können? Vielen Dank

Hallo zusammenIch habe eine Frage zum Kiosk. Wie macht Ihr das mit zwei verschiedenen Services, wie z.B. Day Use und normaler Übernachtung. Habt ihr zwei verschiedene Tablets, eins für jeden Service?Besten DankLars

Hi everyoneI was wondering if you could help me with the following issue. Some of the hotels in our group are unstaffed during the night. For Booking.com guests, we work exclusively with VCCs. However, we’ve noticed that some guests check in outside of reception hours, consume extras on-site (such as minibar), and never show up for check-out — leaving their bill unpaid.Through online check-in, we can encourage guests to add a credit card in advance and follow this up manually.Ideally, it would be great if MEWS allowed us to send an “Add credit card request”, similar to a payment request but without a specific amount. This way, the reception team could send this for each reservation and follow up more easily.What are your thoughts on this? Or any other suggestions to solve this operational challenge?

Hallo Mewser, unser erster Monat mit Mews ist nun rum. Unser Steuerbüro hat den ersten Export über Datev erhalten. Da die Gebühren für das Mews Payment vom Umsatz abgezogen werden, gibt es gerade noch eine Diskrepanz. Meine Frage: Wo finde ich in Mews eine klare Aufstellung, welche Gebühren genau von den Zahlungen unserer Gäste einbehalten wurden? Gibt es dafür einen bestimmten Report oder eine Einstellung?Schon mal vielen Dank für Eure Unterstützung. Liebe GrüßeDan 

I wonder, if anyone here is using n8n in combination with Mews? If yes, which automations did you build with it?I seems to be a powerful tool and it would be great to learn more about it. 

Hi everyone,Is it possible to set up a fourth space status, such as “Do not disturb”? We would like to implement this status for our housekeeping team. Thank you very much!

Hi everyone,has anyone noticed a change since the update in early/mid-June? I believe this coincided with the go-live of the mail template editor.Previously, when we changed the “Reservation Owner,” the confirmation email sent to the booker would list the individual guest names for each booking number. Unfortunately, this no longer happens.Now, the confirmation only shows the booker’s name at the top of the message, with no guest names shown for the individual reservations. For multi-room bookings, this is understandably quite confusing for both us and the guests.Overall, the default confirmation template for the booker (which we still use) is noticeably less effective than it was before the update.We have tried editing the standard template to fix this, but so far without real success.We managed to show the bookers name for all reservations, but thats not really helpful either.Has anyone found a solution or workaround for this? Are we

The timeline changes reservations colours depending on arrived, online check-in, held over etc. I would like my group rooms to be differentiated by a color also. Can this be done?

Hello! ​@Mews Community Team I noticed a very annoying issue with the KIOSK App update process.Since we, and most probably everyone else (?) is running the App for Guest SelfCheckIn in Single App Mode / Kiosk Mode on the iPad automatically updating the app through the app store or via MDM is not possible. I guess because the App is forced to stay open and cannot be updated while open.Therefore someone has to manually deactivate the Single App Mode through MDM or Supervised Access Tools. We use iMazing to put the iPad in Supervised mode and therefore the update process is extra tedious (go there, connect with cable to Mac, deactivate Single App Mode, initiate App Store Updates, reacticate Single App Mode )It would be appreciated if functionality breaking updates were announced in a mailing list so that we are aware if the fact that we need to go and update the app manually. Furthermore less frequent breaking upda

Hello everybody, Is there any way to set up a restriction so that a certain rate is only bookable on specific days? Right now, I can only manage it by closing off days, with the default being that the rate is always open. For example, we have a Christmas package that should only be available on the Christmas days and not at any other time. At the moment, I have to close it for the entire year (and the year after) instead of simply being able to say that it should only be open during Christmas. That means I need to create two restrictions for one rate. With multiple rates, this results in a lot of restrictions and little overview. How do you handle this?

Hallo zusammen,weiß jemand, ob es zu dem Tool bald ein Update gibt?Wir bekommen immer wieder Profile angezeigt, wo z.B. 1 x Herr und 1 x Frau vorgeschlagen wird zu mergen. Das sollte die KI ja erkennen, dass es sich hier nicht um den gleichen Gast handelt.Danke, lg 

Hallo zusammen,wie handhabt ihr das Thema No-Shows und Stornierungen?Unser aktueller Ansatz lautet:Keine Umsatzsteuer bei Stornierungen & No-Shows 🚫💶 Grundsatz: Wenn ein Gast ein Zimmer reserviert und nach Ablauf der kostenfreien Stornierungsfrist storniert, liegt kein Leistungsaustausch vor. Stattdessen handelt es sich um echten Schadenersatz, der nicht umsatzsteuerbar ist. Stornorechnungen 🧾 → Beim Erstellen unbedingt darauf achten, keine Umsatzsteuer auszuweisen. No-Show-Rechnungen 🛑 → Auch hier findet kein Leistungsaustausch statt. Daher gilt das Gleiche: ohne Umsatzsteuer fakturieren. ✅ Merksatz: Schadenersatz ≠ UmsatzsteuerpflichtAllerdings verrechnet ME

Kann mir jemand sagen, wie wir über mews die Gäste per whatsapp kontaktieren können?

is there anything in development where an icon (pie) is placed on the dashboard for unallocated rooms instead of a red line on the timeline?

Currently you can only assign a housekeeper to spaces on the same day, and that assignment is cleared at midnight on the same day.As a digital motel, we don’t have a 24 hour reception. Our front of house staff at the end of their shift in the evening assign spaces to housekeepers for the next day of cleaning, which can’t use the Mews app and to print out cleaning sheets because space assignment is cleared at midnight. This is tedious, particularly when cleaning schedules change… as is often the case.It would be far more effective if we could assign a housekeeper to spaces for the following day - something that most other PMS and housekeeping apps allow. Given Mews’ focus on being digital first, enabling more flexibility with their housekeeping module would align well with this intent.Is this a feature others would like to see developed?

The Automated data feed to STR for STAR reporting does not include market segmentation.  Does anyone have a fix for this? 

Hello!Does anyone know where the custom message is displayed?When I tried this, my custom message wasn’t included in the confirmation letter I sent.  

Hallo ZusammenHat jemand ebenfalls den digitalen Schlüssel mit SALTO bereits aufgeschalten?Wir haben das Problem, dass sich der digitale Schlüssel nur aktiviert, wenn auch eine Schlüsselkarte erstellt wird. Wenn die Codierstation keine Schlüsselkarte erstellen kann, dann aktiviert sich auch der digitale Schlüssel nicht. Wir wissen nicht welche Einstellung fehlerhaft sind und sind auch im Austausch mit dem Support. Nun wollte ich fragen, ob jemand das System erfolgreich nutzt und evt die Einstellungen beim KeyCutter teilen kann. Danke für eure Hilfe

We will have Mews PMS inkl. Payment and Travelclick IBE + CM with another Payment Provider. We would prefer to make Guests pay via Mews Pay to have the CC Info in mews. Does anyone has an idea how we could handle this with mews?I only know that this is possible with the Online C/I, but we would like to receive the money earlier for example non ref bookings. Thanks for your help!