set up promotional nights

Hi ​@Moore thanks for raising your question in the Community. This help article might be what you are looking for: How do I set up a promotion like "Stay three nights and pay for two"?

Please let me know if you need any further help. Thank you!

when doing it this way, will the promotion be seen when booking reservations for the particular day?  How do I get it to show on the booking engine or when front of house staff are booking reservations with the rate but only for the dates ie February 13 and 14?

Hi ​@Moore This is Yann from Mews Support, I hope you're having a great day :)

To reply to your query, note that You can absolutely do this—Mews is built for exactly these “Valentine’s special” style offers. Below is a concrete setup that will:

• Create a Valentine’s rate
• Make it bookable only as a 2‑night stay
• Limit it to 13–15 February
• Show it both in the Booking Engine and in the New reservation screen

I’ll assume you want a package like: arrive 13 Feb, depart 15 Feb (2 nights), special price. If you want a different pattern (e.g. any 2‑night stay including 13 or 14), the same logic applies; you’d just tweak dates/range.

1. Create the Valentine’s promotional rate

1. Go to Main menu > Settings > Services > [your stay service] > Rates.
2. Click + Add (or + New rate).
3. Set it up as:
   • Name: e.g. Valentine’s Special 2 Nights
   • Type: Dependent on your base/public rate so it moves with your BAR (using a relative % discount). This is the same pattern used for “stay 3 pay 2” offers.
   • Relative adjustment: e.g. -20% if you want 20% off the normal total.
   • Visibility:
     • Put it in a rate group that is online visible so it can appear in the Booking Engine.
     • If you want it only via a code, make it private and attach a voucher later (not required for your question, but possible).

Save the rate.

2. Restrict it to exactly 2‑night stays on 13–15 February

You now tell Mews when and how this rate can be used via Restrictions (same mechanism used for all LOS promotions like “stay 3 pay 2”).

A. Enforce “exactly 2 nights”

1. Go to Settings > Services > [stay service] > Restrictions.
2. Click Create restriction.
3. Restriction type: choose Length of stay / Stay.
4. Active until the start / end:
   • Start: 13 February
   • End: 15 February
     (That covers nights 13 & 14; same pattern as in the “Stay 3, pay 2” guide, where you restrict a promo rate only within certain dates.)
5. On days: leave as all days, unless you want to limit further.
6. Rates & spaces:
   • Rates: choose Exact rate and select “Valentine’s Special 2 Nights”.
   • Spaces: all relevant space categories.
7. Minimum length: 2
8. Maximum length: 2

This is the same technique used in the “stay 3 pay 2” article, where you restrict the promo rate to min = max = specific LOS so it can only be booked for that length.

Save the restriction.

That alone already ensures:

• FO staff and guests can only use this rate for 2‑night stays.
• Outside 13–15 Feb, or for 1, 3, 4+ nights, the rate simply won’t appear.

3. Will it show in the Booking Engine and at Front Desk?

Yes, as long as:

1. The search meets the restriction conditions:

   • Example: in the Booking Engine, the guest searches Arrive 13 Feb – Depart 15 Feb (2 nights).
   • Same in New reservation: FO selects 13–15 Feb and will see the Valentine’s Special 2 Nights rate in the list, just like any other qualified rate. This is a standard way to validate restrictions.

2. The rate is online‑visible:

   • It must be in a rate group marked to show online and not disabled; otherwise the Booking Engine won’t display it, even if restrictions are correct.

3. No stricter overlapping restrictions block it:

   • If you also set Closed to stay / arrival / departure (CTS/CTA/CTD) on that rate or space category for those dates, the strictest rule wins; that could hide the promo.
   • For a simple Valentine’s package, usually you just need the MinLOS/MaxLOS 2 on the promo rate and you leave other restriction types off for that rate.

4. Practical testing checklist

To be sure everything works as expected:

1. In Mews Operations > New reservation:

   • Search: Arrival 13 Feb, Departure 15 Feb, 2 adults (or your usual setup).
   • Confirm that Valentine’s Special 2 Nights appears and that other rates behave as expected.

2. In the Mews Booking Engine:

   • Open your BE URL in an incognito browser.
   • Search 13–15 Feb and confirm:
     • The promo rate appears for the relevant rooms.
     • If multiple public rates are valid, remember the BE tends to show the cheapest rate per option, so your Valentine’s rate should be competitively priced; otherwise another cheaper rate may be shown first.

If any of these tests fail, the two most common causes are:

• The restriction is not scoped to the correct rate (or is scoped too broadly).
• There’s an overlapping global restriction (e.g. a general CTA/CTS) that is stricter than your promo settings.

I hope this will help!

Have a great Weekend :)

Yann

For some reason I only have closed to stay as restrictions, do not have Length of stay / stay.

How do I get this type of restriction?