Hi,
We operate a no-refund policy, issuing vouchers for any prepaid amounts on billing we would like to turn the remaining balance into a voucher through billing to be used at a later point. Has anyone got any experience in this? Is it possible?
Kendall
Best answer by paul.boulom
Hi
My name is Paul, one of the Community ambassadors at Mews. Thank you for your questions regarding gift cards/vouchers.
I would like to confirm that the best way to manage those cases where you need to turn the remaining balance of a payment into a gift voucher through billing to be used at a later point, is to follow the steps in the article: How to manage gift vouchers?.
To follow this procedure, you do not need to subscribe to any Voucher add-ons, as the procedure includes creating a service, creating products and creating a Paymaster profile.
The word “voucher” can lead to confusion in Mews, as vouchers are used primarily to give access to special rates to certain customers, companies, and travel agencies. More information on those types of vouchers here: How to create a voucher in Mews Operations
I hope this helped to clarify the situation!
Best regards,
Paul
+2Hello,
Do you mean that the guest has paid more than the booking value, and instead of refunding the excess amount, you would like to keep it to be used toward the next stay?
+2Okay, in that case, I would create a product called “Voucher” and add it to the open bill to balance it.
I would then create an external payment mapped to the same account as the product and post a payment for the same value on a new open bill.
Alternatively, you can wait to post the external payment until the guest stays with you again and brings the voucher with them (if a physical voucher was issued).
+1This article explains the process outlined above by
Set up an external payment type, post a negative payment equaling the “refund” to the bill, and a positive payment amount to a new bill, invoice (close) the first bill, move payment from the open bill to the bill for the new stay? If no stay is immediately booked, just let it lie there since bills are under guest profiles anyways.
Will this not see the revenue as entered twice, which would incur income tax on both amounts?
How would we track the issued vouchers, if they are not created as, far as I can see, they would only be corporate vouchers, which can be created, and this would be more of a discount code?
+2Will this not see the revenue as entered twice, which would incur income tax on both amounts?
How would we track the issued vouchers, if they are not created as, far as I can see, they would only be corporate vouchers, which can be created, and this would be more of a discount code?
I would handle it more like a gift card, if that makes sense. I’m not fully sure what you mean by a voucher.
We only use vouchers in Mews as keys to unlock different rate plans.
This article explains the process outlined above by
Sorry, I’m a bit new here, but doesn’t this apply only if you subscribe to the Voucher add-on? Are you saying there is a way to manage this without the Voucher add-on? Thanks!
+1Hi
My name is Paul, one of the Community ambassadors at Mews. Thank you for your questions regarding gift cards/vouchers.
I would like to confirm that the best way to manage those cases where you need to turn the remaining balance of a payment into a gift voucher through billing to be used at a later point, is to follow the steps in the article: How to manage gift vouchers?.
To follow this procedure, you do not need to subscribe to any Voucher add-ons, as the procedure includes creating a service, creating products and creating a Paymaster profile.
The word “voucher” can lead to confusion in Mews, as vouchers are used primarily to give access to special rates to certain customers, companies, and travel agencies. More information on those types of vouchers here: How to create a voucher in Mews Operations
I hope this helped to clarify the situation!
Best regards,
Paul
Thank you so much
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
Already have an account? Login
No account yet? Create account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
