Industry News

AI is changing the guest journey. Here’s what that actually means for you.From booking to check-out (and everything in between), AI is starting to reshape how guests interact with hotels. But what’s really changing? How fast is it happening? And what should hoteliers actually be doing right now?Built on in-depth research and insights from 18 industry leaders, this report explores how AI will influence guest expectations, hotel operations and commercial performance over the next few years — and how you can stay one step ahead.View the report here  What’s inside? A clear view of the future guest journeySee how AI is impacting every stage of the guest exper

Hi Mews Community! 🌟The results are in, and we’re beyond proud to share that Mews has been named the Best Hotel PMS at the 2025 HotelTechAwards! 🎉 This marks our second consecutive win, and it’s a a huge achievement for everyone that’s part of the Mews community, from our team to our partners to our incredible hoteliers. 🤝For those unfamiliar, the HotelTechAwards 🏆 are the hospitality tech industry’s gold standard, recognizing the most impactful and innovative products. And once again, Mews has earned a perfect 100 HT Score—a huge achievement that wouldn’t have been possible without your ongoing feedback and support. Thank you for being part of our journey and helping us grow year after year! Jordan Hollander, Co-Founder of Hotel Tech Report and orchestrator of the awards, commented:“Mews winning its second consecutive HotelTechAward for Best PMS cements its status as a

We are thrilled to announce that Mews has been named Tech Hero 2024!Here’s Matt to tell us more about it  This prestigious honor recognizes the work we’re doing to transform the hospitality industry. Competing against two remarkable companies, ASML and Nearfield Instruments, has been an honor, and we extend our congratulations to them for their outstanding innovations.The road to this award win was no small feat. Over the past few weeks, Mews’ CFO Daniel Ahremark and CEO Matt Welle faced rigorous sessions with the judges and Matt delivered a compelling 3-minute pitch in front of 400 CIOs. It was a defining moment that showcased not only our vision but the heart of what Mews stands for. We couldn’t have achieved this without the relentless dedication of our team, our customers, and everyone who shares our mission t

Hi Mews community!73% of hoteliers believe that emerging technology is key to improving hotel performance.Join us for an exciting LinkedIn Live session on November 6th at 6:30 PM CET with our CEO, Matthijs Welle, alongside industry experts Jordan Hollander, CEO of HotelTechReport.com, and Steffen Schmickler, CEO of Customer Alliance.Together, they’ll explore the future of hotel technology and discuss the latest trends shaping the industry.We’d love to hear your thoughts! What technologies do you see as most impactful for your hotel’s future? How are you currently leveraging tech to enhance guest experiences and streamline operations? And what challenges are you facing in adopting new solutions?Don't miss out! Register here

Hello Mews Community!We’re thrilled to share some exciting news with you! BWH Hotels, a leading global hospitality group, has partnered with Mews to enhance their operational efficiencies and guest experiences as they continue to expand their global footprint.By choosing Mews as their certified PMS provider, BWH Hotels will leverage our innovative cloud-native platform to improve hotel operations, streamline guest services, and seamlessly integrate with existing systems across their European properties. This partnership is set to bring even more value to BWH hoteliers and guests, boosting both operational excellence and guest satisfaction.Ron Pohl, President of WorldHotels and International Operations at BWH Hotels, said it best: “The collaboration with Mews aligns with BWH’s dedication to delivering exceptional guest experiences. We look forward to working with Mews to increase operational efficiencies and enhance guest loyalty.”We’re tr

Hi Community,We love hearing these incredible success stories from our customers, and today we’re proud to share that Bob W has been named a finalist in the EY Entrepreneur of the Year Awards 2024! 🚀They’ve made it to the Top 10 and are also one of the Top 2 in Tech! A massive congratulations to their co-founders, Niko Karstikko and Sebastian Emberger, for their leadership and vision! 🙌It’s inspiring to see their hard work and innovation being recognized. And with the help of their amazing team and community, they’ve achieved so much.✨Could their tech-driven success have anything to do with Mews? We're happy to see how it may be playing a part in their journey! 😉💪 And don’t forget—you can help them secure the Audience Favourite award!  Vote for Bob WSpecial shoutout to

Hello Mews community!We’re excited to bring you some recent industry news today. The World Travel & Tourism Council (WTTC) has released fresh data that shows positive strides in reducing the sector’s environmental impact. According to their report, in 2023, Travel & Tourism emissions accounted for 6.7% of global emissions, a significant drop from 7.8% in 2019. This is a great sign that our industry is finding ways to grow economically while simultaneously lowering its environmental footprint.However, there’s still more work to be done. While we’re moving in the right direction, the WTTC is urging the industry to accelerate the shift to greener practices, particularly in the area of renewable energy. Despite some progress, fossil fuel dependence only dropped modestly from 90% in 2019 to 88.2% in 2023. To meet climate targets, we need to step up our game and push for bigger, bolder actions.You can read

Hey Mews Community!We’re back with some important industry updates to help you stay ahead in the game! 🌟 As hoteliers, it's not just about creating a welcoming atmosphere for our guests, but also about keeping our systems secure. In today’s digital world, cyber threats are always evolving, and it's essential to protect your business, your data, and your guests. 🛡️Here are 7 simple tips to help keep your hospitality accounts safe: Watch Out for Phishing Campaigns 🕵️‍♂️ Avoid clicking on fake links or login pages! Always type in the URL directly and double-check it before entering your details. Report anything suspicious to your IT team. Use Strong, Unique Passwords 💪🔑 Don’t reuse passwords! Make sure each one is unique and includes a mix of letters, numbers, and symbols for extra strength. Use a Password Manager 🛠️ Sto

In today’s hospitality industry, technology plays a critical role in elevating the guest experience. To stay competitive, hotels need to evaluate their technology stack and ensure it meets guest expectations. Tools like mobile self-service, AI, biometrics, and automation can streamline operations and deliver personalized service. Focusing on key areas like data flow, processes, and security is essential to provide an efficient, tailored guest experience.It’s no longer enough for hospitality businesses to simply use technology—they need to fully embrace it to stay ahead. Travelers now expect seamless digital experiences, from mobile check-ins to personalized recommendations. Hotels that can effectively integrate new tech into their operations, including the use of APIs to connect systems, are more likely to see increased guest satisfaction and loyalty.Key Areas to Consider:Technology: Is your system secure and easily integra

 If you’ve been wondering what Mews Payments could do when you use it with your Mews PMS, this one’s for you. A white paper from IDC, a top global tech analytics firm, offers a summary of the impact Mews and Mews Payments have on some of our customers’ businesses. The insights are pretty exciting. The changing landscape of hospitality: We all know the hospitality industry has faced some serious challenges lately – everything from COVID-19 to shifts in travel habits and staffing shortages. Technology is now more important than ever in helping hotels stay ahead of the curve, and that’s where Mews comes in. The platform that you already use and find value with gets even more powerful when you incorporate Mews Payments.  IDC interviewed a range of Mews customers who use Mews Payments, from independent hotels to those managing up to 15 properties. What

Hello Mews Community!Sustainability is at the forefront of the hospitality industry as travelers increasingly demand eco-friendly experiences. 🌱 A recent survey by Amadeus, involving 170 senior sustainability decision-makers across nine countries, sheds light on how technology is driving significant change in the sector. 🌍💡Here are some key takeaways:Increased ESG Investments: 37% of hotels plan to boost their sustainability spending, with technology playing a key role in achieving their goals. Tech Solutions: Technology is seen as a crucial enabler for improving operational efficiencies, reducing carbon footprints, and helping travelers make more sustainable choices. Social Responsibility: Hotels are using tech to support initiatives like equal pay and community impact, while also tackling issues such as over-tourism.

Hi Mews community! 😎Let’s rally together to help Mews maintain our two-year winning streak at the World Travel Tech Awards! 🏆With only 12 days left to vote, we need your support to keep Mews at the top. The public can vote until September 8th in these key categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Provider  World's Best Independent Hotel PMS Solutions ProviderIf you have a moment:Click on one of the links above to create an account (it’s quick—just name, email, and password). Cast your vote for Mews in the cate

 Hey Mews Community, 🌟Today, I wanted to share some inspiring stories about hotels that have completely transformed their operations by embracing technology. It’s always amazing to see how innovative solutions can make such a huge difference, not just for the staff but for the guests too.Take Glampsource North Hatley, for instance. They used to run everything manually—handwritten notes, phone calls, the works. Can you imagine? Fast forward to now, and they’re managing everything on the cloud. The result? A 35% growth in business and a major reduction in OTA management workload.Then there's Paradise Resort Gold Coast, where payment processing used to be a huge hassle. Thanks to Mews Payments, the team now saves hours every day. Guests can even choose how and when to pay, leading to faster check-ins and more upsells.Samesun had their own set of challenges, relying heavily on on-premises systems that

Greetings, Mews Community!We’re excited to bring you insights from an innovative leader in the hospitality industry. Today, we’re diving into the tech transformation of Strawberry Hotels, a prominent hotel group in Scandinavia with over 240 properties. This summary is based on an article from Hotel Tech Report, where Sven Ephithite, Head of Hotel Systems at Strawberry, shares how they’ve successfully integrated new technologies, with Mews playing a pivotal role.Strawberry Hotels' Tech TransformationStrawberry Hotels has been making significant strides in modernizing their operations through strategic tech adoption. A cornerstone of this transformation has been their migration to a cloud-based Property Management System, where Mews stood out as the ideal partner. Sven Ephithite emphasizes that Mews' open API strategy and flexibility we

Hello Mews Community!We all know our CEO is outstanding, but it’s fantastic to see him getting even more recognition! A big shoutout to Matthijs Welle for his nomination in the CxO category at the Computable.nl Awards, which celebrates the top tech leaders.Public votes are crucial, making up 50% of the total. Help us out—voting is a breeze, and if Dutch isn’t your thing, just use the translate button to English. Make sure you vote here, it means a lot! Thanks for your support! 

Hello, Mews Community!We hope you're all doing well and staying inspired. Today, we want to share some valuable insights from the world of athletics—a field that exemplifies excellence, dedication, and the relentless pursuit of greatness. These qualities are not only crucial for athletes but can also provide valuable lessons for hoteliers looking to elevate their service and operations. By drawing parallels with athletics, we can adopt a mindset that drives success in the hospitality industry. Here are four key ways this can be applied: No Train, No Gain: Just as athletes require rigorous training to excel, your staff needs continuous training and development to provide exceptional service. Utilize resources like Mews University for ongoing skill enhancement. Friendly Competition: Athletes often display a strong sense of camaraderie, despite being competitors. Similarly, fostering a supportive community within

@Hendrik Renken, Head of Technology at Capsule Hotel Switzerland and one of our valued community members, shares how the integration of Mews' systems has transformed their operations and guest experience. Capsule Hotel Switzerland is redefining hospitality with its innovative approach, combining cutting-edge technology and cozy accommodations.🔑 Key Achievements:50% of Guests access capsules using their phones. < 2 Minutes for guests to check in. 100% Automated Payments streamline transactions.About Capsule Hotel Switzerland: Capsule Hotel Switzerland boasts 400 rooms across four locations. Each hotel features uniquely designed capsules with ventilation systems, comfortable mattresses, and lockable sliding doors. The common areas provide spaces for relaxation and socializing. Powered by Mews, the brand pla

Dear Community Members,We are thrilled to invite you to an engaging online live Q&A session on "Applying AI in the Hospitality Industry," hosted by Runnr.ai. This event offers a unique opportunity to explore how artificial intelligence is revolutionizing the hospitality sector.Event Details:Date: 5th SeptemberTime: 2:00 PM - 2:45 PM CET About the Event: Join our panel of experts as they delve into key topics, including:The benefits of AI investment for hoteliers The future landscape of AI in hospitality Professional insights and industry trends regarding AIMeet the Speakers:Reza AssadiEngineering Manager in AI at MewsWith over 20 years of diverse industry experience, Reza has a robust background in building teams and leading transformational projects. He has spent nearl

In a rapidly evolving landscape where technology shapes every aspect of our lives, defining success in hospitality tech becomes crucial. Join Pepa Starýchfojtů as he explores this transformative journey, from reimagining guest experiences to maximizing revenue per square meter and beyond.Here are a few highlights from the article: Guest Experience Revolution: Learn how technology is enhancing guest interactions, from self-service options to freeing up staff for personalized guest engagement. Revenue Maximization: Discover strategies like increasing revenue per available square meter (RevPAM) by offering innovative services beyond traditional accommodations. Employee Efficiency: See how technology is optimizing operations, reducing task times by up to 46% and allowing staff to focus more on guest satisfaction. Explore these insights and more on the Mews Commun

Greetings Mews Community!We're excited to share an insightful perspective on the dynamics of hospitality with you. Take a moment to explore Richard Valtr's latest post, where he delves into the intricate dance between technology and guest experience in the realm of hospitality. Dive in and discover the art of embracing friction for enhanced stays.While automation streamlines operations, it's essential to preserve moments of human connection and spontaneity. Richard emphasizes the distinction between "bad" and "good" friction, highlighting the importance of understanding guest needs and fostering meaningful interactions. He warns against the pitfalls of excessive automation, underscoring the value of personalized service in creating memorable stays.

Hello Mews Community,Have you ever wondered about the benefits of incorporating office hoteling into your hotel's offerings? Our recent blog post delves deep into this topic, highlighting industry trends and best practices for maximizing your property's potential.Discover how office hoteling can optimize space utilization, generate additional revenue streams, and enhance adaptability within your hotel environment. From flexible workplace strategies to dynamic space management tools, we've got you covered with insights and practical tips to elevate your hospitality game.To read the full article and gain valuable insights, head over to the original post here. And don't forget to download our comprehensive guide, "Maximizing Your Property's Full Potential," to unlock even more strategies for success in the hospitality in