Greetings Mews Community!
We're excited to share an insightful perspective on the dynamics of hospitality with you. Take a moment to explore Richard Valtr's latest post, where he delves into the intricate dance between technology and guest experience in the realm of hospitality. Dive in and discover the art of embracing friction for enhanced stays.
While automation streamlines operations, it's essential to preserve moments of human connection and spontaneity. Richard emphasizes the distinction between "bad" and "good" friction, highlighting the importance of understanding guest needs and fostering meaningful interactions. He warns against the pitfalls of excessive automation, underscoring the value of personalized service in creating memorable stays.
Happy reading! 