If you’ve been wondering what Mews Payments could do when you use it with your Mews PMS, this one’s for you. 

A white paper from IDC, a top global tech analytics firm, offers a summary of the impact Mews and Mews Payments have on some of our customers’ businesses. The insights are pretty exciting. 

The changing landscape of hospitality: 

We all know the hospitality industry has faced some serious challenges lately – everything from COVID-19 to shifts in travel habits and staffing shortages. Technology is now more important than ever in helping hotels stay ahead of the curve, and that’s where Mews comes in. The platform that you already use and find value with gets even more powerful when you incorporate Mews Payments.  

IDC interviewed a range of Mews customers who use Mews Payments, from independent hotels to those managing up to 15 properties. What they found was that the customers realized some impressive improvements across the board. 

Key findings from the IDC white paper: 

Let’s start with the impact on guest experiences.  

• 24% boost in front desk efficiency: Automating repetitive tasks gave front desk staff back valuable time – time they could spend making guests feel more welcome. Just imagine what your team could do with that extra time. 

• 35% more time focused on customer service: Less time on manual tasks means more time focused on guest experience. This not only makes guests happier but can also boost your hotel’s reputation. 

• 6.8% increase in ADR: Customers using Mews Payments saw an average 6.8% bump in ADR, adding up to about €272,000 in extra annual revenue (for an organization with around 6 properties). That boost that can make a real difference. 

Why this matters to you:

These aren’t just numbers – they’re real improvements that could change the way you run your hotel. Mews Payments is all about helping you operate more efficiently, so you can focus on what you do best: taking care of your guests. 

Want to dive deeper? Check out the full IDC white paper to get all the details and see how Mews Payments could transform your operations, too. 

And if you have any questions or want to chat about how Mews Payments can benefit your property specifically, don’t hesitate to reach out to your Customer Success Manager. We’re here to help.