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Industry News

Anything that's thought leadership, industry trends and helpful articles

  • 61 Topics
  • 40 Replies
61 Topics
j.spiess
Superstar Guru
j.spiessSuperstar Guru
posted in Industry News
Loyalty Program for independent hotels - experiences, recommendations and best practices?

Dear community members and colleagues!Following up on some threads in this community I would like to ask the community about this topic.Competing with loyalty programs of big chains or OTAs is a challenge for small and/or independent hotels, especially in the competitive urban area, I believe.Loyalty programs that are not restricted to a single property or chain might allow to regain some market share back from OTAs and chains. On the other hand it also connects your hotel with competing properties. But I guess it’s still a net positive thing to cooperate in this way to offer some alternative to OTA Loyalty programs like “Genius” and “OneKey”, right?Have you been using a loyalty program like the following (those are just random ones I found with a quick online research, no affiliation what so ever) ?https://www.globalhotelalliance.com/https://theguestbook.com/What are your experiences?How do you try to gain some frequent travellers, besides the big OTAs loyalty programs everyone more o

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j.spiess
Superstar Guru
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Embracing Friction in Hospitality: Finding Balance in TechnologyNews

Greetings Mews Community!We're excited to share an insightful perspective on the dynamics of hospitality with you. Take a moment to explore Richard Valtr's latest post, where he delves into the intricate dance between technology and guest experience in the realm of hospitality. Dive in and discover the art of embracing friction for enhanced stays.While automation streamlines operations, it's essential to preserve moments of human connection and spontaneity. Richard emphasizes the distinction between "bad" and "good" friction, highlighting the importance of understanding guest needs and fostering meaningful interactions. He warns against the pitfalls of excessive automation, underscoring the value of personalized service in creating memorable stays.Read the full article here.Happy reading! ⭐

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Unlocking Hospitality's Future: Office Hoteling Strategies for SuccessNews

Hello Mews Community,Have you ever wondered about the benefits of incorporating office hoteling into your hotel's offerings? Our recent blog post delves deep into this topic, highlighting industry trends and best practices for maximizing your property's potential.Discover how office hoteling can optimize space utilization, generate additional revenue streams, and enhance adaptability within your hotel environment. From flexible workplace strategies to dynamic space management tools, we've got you covered with insights and practical tips to elevate your hospitality game.To read the full article and gain valuable insights, head over to the original post here. And don't forget to download our comprehensive guide, "Maximizing Your Property's Full Potential," to unlock even more strategies for success in the hospitality industry.Let's embark on this journey together and reimagine the possibilities for your hotel's future! 🚀

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Unlocking Success: Partner Trends 2024News

Are you ready to elevate your hotel's success to new heights? We've got something extraordinary in store for you!Introducing our latest research findings: "10 Hospitality Partners for Hotel Success." This report delves into the world of hospitality integrations with Mews, unveiling the secret sauce behind properties like yours achieving results and ensuring unparalleled guest satisfaction.📚 What's Inside "Partner Trends 2024":🔝 Top Integration Partners: Explore the elite selection of partners that are reshaping the hospitality landscape and propelling hotels toward unprecedented success.🎯 Key to Your Success: Uncover the strategies and tools that are essential for thriving in today's competitive hospitality industry.🌟 Successful Hotel Management: Witness firsthand how Mews, combined with the pinnacle of revenue management, upselling, and housekeeping solutions, can transform your hotel operations.Ready to unlock the secrets to unparalleled hotel success? Download your copy of "Part

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
The New Era of Hospitality Metrics for Revenue Managers GuideNews

Dear Mews Community,Are you ready to dive into the new era of hospitality metrics? We're thrilled to introduce our latest resource: "The New Era of Hospitality Metrics for Revenue Managers." In this comprehensive guide, we're unlocking the secrets to thriving in a world of blended stays, experiential travel, and performance optimization.📊 What's Inside: Rethinking Traditional Metrics: Say goodbye to obsessing over RevPAR or losing sleep over ADR. We're here to reveal the much more important metrics for revenue managers. It's time to shift your focus and discover what you should truly be tracking. 10 Ways to Measure Success: Get ready to revolutionize your approach to performance tracking. We're offering a modern revenue management cheat sheet filled with insights on optimizing operations and maximizing profitability.  📚 Ready to Level Up?This guide is packed with vital insights to help you stay ahead of the curve. Whether you're a seasoned revenue manager or just stepping into the

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marketa.oupicka
Mews Employee
ben.hohnen
Mews Employee
ben.hohnenMews Employee
published in Industry News
Digital Access - IntroductionNews

 For any global hospitality business, not just hotels, using digital technology to improve the guest experience is a top priority for ensuring their long-term success. Making it easy for guests to access services is extremely important.Access includes everything: the physical equipment, computer programs, procedures, and how guests interact with it, and in turn represents considerable CapEx and OpEx. Within a total cost of ownership (TCO) analysis, traditionally this investment comes with expectations of redeeming 7-10 years of operational value. Access as a defining element of the GX (Guest Experience) 🛏️The costs and risks of entering the world of digital/mobile access may not be obvious right away. Beyond just the initial setup costs, there are risks of disruptions to the guest experience, which can also affect the frontline staff and make it harder to keep guests happy.We should appreciate the pioneers in this field who invested a lot to test these ideas in the real world as early

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Hel.L
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
ITB Berlin is round the corner, will you be there?News

🌍 Join the excitement as ITB Berlin 2024 draws near! The global travel industry is buzzing with anticipation. Come meet the team at Mews at stand 133 in Hall 8.1. You still have time to schedule a meeting with our experts.📅 Save the Date:March 5, 2024 Messe Berlin✨ Event Highlights:Visit stand 133 in Hall 8.1 and explore how Mews can make your hospitality dreams a reality. Book a meeting in advance with our Sales or Partnership teams to delve deeper into maximizing the benefits of Mews. Unwind and mingle at our stand with drinks and conversation starting at 4 pm on Wednesday, March 6th - let us know you are coming

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Mews voted Best Hotel PMS at the HotelTechAwards 2024News

Hey Mews Community! 🌟Guess what? We're thrilled to share some exciting news – Mews just won the title of Best Hotel PMS at the 2024 HotelTechAwards! 🏆 Yep, you heard it right, and we couldn't be more stoked!For those wondering, the HotelTechAwards are like the Oscars of the hospitality tech world, and we nailed it with a perfect 100 HT Score. Read more about the award here. Major shoutout to all of you who made this happen – without your trust and continuous support, we wouldn’t have reached this milestone.Jordan Hollander, Co-Founder of Hotel Tech Report, commented: "You may know them from seeing pink vans driving around Europe, or maybe you saw their massive team dressed like F1 racers at a tradeshow, but at the core of the Mews phenomenon is a rock-solid cutting-edge product.”And that's not all – we're not just a one-hit wonder. Mews also scored big in the Top 10 Places to Work and the Top 10 People’s Choice in Hotel Tech. Your feedback has kept us soaring high!Didn’t have time to

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Hospitality Insights: What’s in Store for ’24?News

Dear Mews Community,As we bid adieu to 2023, let's reflect on the transformative journey our industry has embraced. At Mews, we stay ahead by uniting the brightest minds in hospitality through our webinar series: Hospitality Insights: What’s in Store for ’24? 🌐🚀In our inaugural episode, discover shifts in legacy platforms, the triumph of early arrival charges, and the pivotal role of AI. Anticipate 2024 trends in space management, digital twins, and elevated guest experiences. 🏨🤖✨Part two welcomed industry titans from Deloitte, McKinsey, Forbes Travel Media, and HotelTechReport, offering diverse insights on recruiting top hotel talent, the evolving role of AI, and harnessing data for decisions. They also unveiled exciting predictions for 2024 – a glimpse into the future of hospitality. 🔮🗓️Embark on this enlightening journey by exploring the full breakdown, reliving 2023 highlights, and catching a preview of 2024 trends. The hospitality landscape is evolving, and Mews leads the wa

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marketa.oupicka
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Industry News
Chopard launch their anti-hotel in Paris

Why a new Mews hotel in Paris avoided a PR launch and don’t like to make a big deal about being a hotel. Chopard shows us what ‘quiet luxury’ means and why they call themselves the ‘anti-hotel’ in this interview with CNN.Read the full article here  

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Sarah.Masterton-Brown
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Join the webinar: serviced apartments and extended stay evolutionNews

📅 November 9th, 14:00 to 15:00 GMT ⏰ Join us for our exciting "Tech Talk: Serviced Apartments & Extended Stay Revolution" event. You'll hear from several speakers, including our very own Charlie Delamare. Charlie is a true Mews legend, and if you join us for this tech talk on serviced apartments and the evolution of extended stays, you'll discover exactly why.He'll dive into how Mews is adapting to cater to longer stays and changing guest preferences, plus a whole lot more.Mark your calendar for November 9th, from 2:00 to 3:00 PM GMT, and don't miss out on the discussion!Check out more details and register here 👈   

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
A Guide: Empower Your TeamsNews

Dear Mews Community, 🍀In the competitive world of hospitality, your success depends on the people behind the scenes - your dedicated teams. Empowering your staff to work smarter can lead to improved operations, happier employees, and an exceptional guest experience.We prepared a handy guide for you. What's Inside? Discover how empowering your teams can positively transform your entire business. 📈Team Insights: We'll dive into essential departments within your property and discuss how empowerment can elevate their performance: Front Desk: Learn how an empowered front desk team can create seamless check-ins and personalized guest experiences. Reservations and Marketing: Discover strategies to boost occupancy, reach a wider audience, and create enticing promotions. Housekeeping: Ensure spotless rooms and swift service by empowering your housekeeping team. Food & Beverage (F&B): Elevate your dining experiences by empowering your F&B team to curate unique menus and offer

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marketa.oupicka
Mews Employee
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Industry News
Boosting Digital Safety in Hospitality: Urgency is the Name of the GameNews

Hello Mews Community, 👋The well-being and security of our guests are non-negotiable. Now more than ever, we need to expand this promise into the digital world, given the rising occurrences of data breaches. The recent situations at MGM and Motel One underscore the need to tighten our digital defenses. Surprisingly, the majority of these breaches don't stem from sophisticated hacking but from deceptive social engineering that tricks people into giving up valid login details. 😨Our data analysis shows a concerning trend: over 90% of Mews users haven't enabled either Two-Factor Authentication (2FA) or Pin Unlock. This oversight leaves a wide-open door for nefarious individuals. Activating 2FA creates an additional barrier, making it dramatically more difficult for intruders to gain access, even if they know your password. 🔒Here's how to bolster your Mews account's defenses in a matter of minutes:1. Go to your profile settings.2. Find the security tab.3. Initiate Two-Factor Authenticatio

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CharlieDelamare
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Mews Shines Bright: Double Category Hotel PMS Winner!News

Hello Mews Community,We've got some fantastic news to share! Mews has done it again! We've snagged two incredible awards at the World Travel Tech Awards 2023. 🏆World’s Best Hotel PMS Solutions Provider World’s Best Independent Hotel PMS Solutions ProviderOur CEO, Matt Welle, couldn't be more thrilled. He said, "We never set out to serve just one category in one country. We aimed to be the best worldwide, for all types of hoteliers. We built a PMS that's flexible and inclusive, and these awards, chosen by our users, mean the world to us." 🌈And, there's more exciting stuff in the pipeline! Matt teased, "We have some fantastic innovations on the horizon, so keep your eyes on us. 👀"Thanks a million for your support, and here's to more amazing things ahead! 🌟Read more on our website 👈 or check our LinkedIn post 👈.  

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marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Industry News
Mews Data Snap: Summer 2023News

Hey there,Summer 2023 was a season of sunny skies, memorable vacations, and exciting adventures. But how did the hospitality industry fare during this peak season, especially when compared to the previous year? 📊 Well, wonder no more because Mews has just released the ultimate guide – the Mews Data Snap: Summer 2023! What's in this guide?This insightful guide provides a snapshot of the hospitality industry across five key areas, helping you gauge where you excelled and where you can make improvements. Here's what the Data Snap covers:🛏️Occupancy: How many beds were filled?💲 ADR: What was the average rate per room?💰RevPAR: How much revenue did you generate per available room?📲 Online Check-In and Upsells: How effective were your online check-in processes and upselling strategies?🏡 Additional Bookable Spaces: Did you make the most of additional spaces for bookings?Summer is crucial for hotels, and hitting targets matters. While it won't compare you to your goals, Mews Data Snap off

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marketa.oupicka
Mews Employee
marko.balazevic
Mews Employee
marko.balazevicMews Employee
published in Industry News
Empowering Hoteliers: Continuous Learning with TechnologyTutorial

We’ve all been there: the daunting task of navigating a newly acquired piece of technology. While some are fortunate to have comprehensive guides, it's not a universal experience. Now, amplify this challenge a hundredfold within a dynamic setting like a hotel. The question arises: how do we create and maintain a seamless interface between staff and ever-evolving technology? 💻📟Historically, knowledge acquisition was limited to reading text or in-person training. Effective as they've been from the industrial revolution to the digital age, these methods have their drawbacks. For instance, not everyone finds reading extensive manuals engaging or efficient. It's a time-consuming process that demands a specific skill set for information absorption. Enter professional trainers. While they bring expertise and effective teaching methods, onsite training is often costly and logistically constrained, leaving newcomers at a disadvantage. Moreover, traditional methods often overlook the specifici

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marko.balazevic
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Help Mews secure the title at the World Travel Tech Awards 2023!Blog

Hello Wonderful Community! We're thrilled to announce that Mews has been nominated for not one, but TWO prestigious awards at this year's World Travel Tech Awards:World's Best Hotel PMS Solutions Provider 2023: Vote for Mews World's Best Independent Hotel PMS Solutions Provider 2023: Vote for MewsThese nominations recognize our unwavering commitment to excellence and innovation in the world of travel technology. But we can't claim the title without your help! 💪 Voting runs until 3 September 2023. ⏰ Join us on this exciting journey and let's make Mews the undisputed leader in hotel PMS solutions for 2023. Every vote counts!Thank you for your continued support! 🌟

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Sarah.Masterton-Brown
Mews Employee
christopher.chauve
Mews Employee
christopher.chauveMews Employee
published in Industry News
What should you be looking at when deciding tools from the Marketplace?Blog

Connecting to different integrations has become a natural transition from our old custom ways in the hospitality industry. We've moved from on-premise solutions to the cloud. ⛅This step involves constructing a tech stack capable of responding to your needs and even acting as a savior for your business. 💻🛡️At Mews, we've noticed the trends. Over the last couple of years, on average, Mewsers have gone from 4 integrations to almost 6 integrations per property. A testament to how the Mews Marketplace continues to grow over time, with over 650+ integrations today! Clearly, the ability to connect to almost any solution within a single click is having its intended effect. 💹Naturally, hotel operators strive to create the perfect environment in our hotels for both clients and colleagues. But how do you actually choose the ideal integrations that fit your specific operational needs?The first part will always be defining a budget that factors in what you are and are not willing to do without.

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christopher.chauve
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Skift Research’s State of Travel 2023 ReportNews

Last week, Skift published an extensive report on The State of Travel 2023. Don’t miss it! It reveals 250+ insights defining the state of travel today and the trends that will shape the future. Through their findings, they have declared that 2023 ‘’is the year that travel fully recovered’’. Would you agree?There are some really interesting highlights around:Which are the countries are lagging behind in making this full recovery. GDP is 20-30% higher than it was pre-pandemic while travel has only just recovered. This suggests that there is still potential for significant ‘catch up’ growth in travel in every region of the world. U.S. outbound travel spending is $2 billion above pre-pandemic levelsAnd where the opportunities are for hotels:Remote work boosts travel: The impact of remote work for business travellers - the majority reported that they have taken more shorter trips and/or travelled for an extended time, due to the flexibility that remote work provides them.The blended travel

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Sarah.Masterton-Brown
Mews Employee
ben.hohnen
Mews Employee
ben.hohnenMews Employee
published in Industry News
Outsourcing: Is it the Key to Success in Hospitality?News

What really matters for hospitality operators? It's safe to say that "first impressions" take the top spot on everyone's list. 🥇When it comes to providing accommodation, a series of time-sensitive events occur before the big "Grand Reveal" for both operators and guests. The moment when guests finally access their accommodation is significant and defines their experience. It's like a "home away from home" where they can securely store their belongings, enjoy private amenities, rest, and plan their local activities in a calm and safe space. 💤🏡This point in the guest journey is crucial and cannot be compromised. The consequences of getting it wrong are immeasurable and cannot be fully captured by data or metrics. 📈The unsung heroes of hospitality are undoubtedly our beloved housekeeping teams. Underestimating the value of a housekeeping team is a recipe for disaster. Operators who empower their housekeeping teams on personal and professional levels can rest assured knowing they have f

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ben.hohnen
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Join the Hospitality Training Revolution: Calling All London-Based Properties!Blog

Recently, Mews announced it’s partnership with Saira Hospitality, the pioneers of pop-up hospitality schools, to address ongoing staffing shortages and revolutionize education in the industry.This collaboration aims to attract, train, and retain hospitality staff for Mews customers. The partnership involves the creation of five new hospitality schools worldwide, starting with London on July 10th 2023, and later Amsterdam, using Saira's innovative curriculum to develop a skilled workforce. We’re inviting our customers to join us and be part of this great initiative. Currently we’re looking to recruit London-based Mews customers to become hiring partners in this program. If you’re you’d like to know more about the program, either add a comment in the thread below, or add your details to this form and we’ll reach out to you.Read more about the partnership in this May press release or  watch our video from Unfold Amsterdam, where Paul Mooney, Mews CCO, interviewed Saira Hospitality’s CEO, 

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in Industry News
Join us for the HITEC afterparty 🎉

If you’re heading to HITEC Toronto, we’d love to see you at the afterparty - "ROC Out" 🎉Connect with industry peers and leaders over a game of pool or shuffleboard while enjoying open bar, delicious food, great music and stunning views of the Toronto skyline. Just a six minute walk from the Convention Centre, this event is sure to be a great time for all!Reserve your spot here  

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Hospitality events 2023: Here's what's going on and where!Events

Hello, Mews Community! 👋The hospitality industry is rich with opportunities to learn, connect, and experience cutting-edge advancements. So far, 2023 has delivered some great industry events all around the globe. We've collated a list of must-attend conferences, exhibitions, and forums for the rest of the year. 📆If you're attending an event not mentioned here or have already registered for one of the listed events and would like to connect with fellow attendees, feel free to share your thoughts in this thread. It's a great opportunity to inform others and foster connections. 🤝EUROPE:HIC EveningCampVienna Vienna, Austria 19 June Amsterdam Boat Tour  sponsored by Mews Utrecht, Netherlands 20 June UPNXT Hospitality Festival Munich, Germany 21 June HIC EveningCamp Zurich, Switzerland 4 September Hotel Industry Forum Algarve, Portugal 19 September HIC EveningCamp Cologne  Cologne, Germany 26 September HIC EveningCamp Stockholm  Stockholm, Sweden

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Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
Mews wins Travel Tech Titans award for 2023News

Mews, the industry-leading hospitality cloud, has won the Travel Tech Titans award for 2023.  24th May 2023 press release The award recognizes innovative start-ups and scale-ups that are redefining the future of travel and hospitality, and Mews is a winner in the Late Stage Titan category, awarded to businesses that have received $50m or more in funding. “Travel Tech Titans are driving the transformation of travel, and we anticipate they could become pillars of the industry in the future,” said Gaurav Tuli, partner at F-Prime Capital. “On behalf of the judges, we're thrilled to congratulate Mews on this well-deserved recognition for all of their exceptional contributions to the industry.” A panel of 18 expert judges voted on a pool of 200 nominees across 21 countries, representing more than 12,000 employees and $6.9billion in funding. “It’s a real thrill to become a Travel Tech Titan,” said Richard Valtr, Mews Founder. “Like the mythical Titans, we hope we give birth to a new world ord

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Mick
Guru
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Industry News
HITEC Toronto - 26 June 2023Event

What’s the world's largest and longest-running hospitality technology event?That would be HITEC – or for those with more time – The Hospitality Industry Technology Exposition and Conference. It brings together hospitality's absolute best from around the globe, which naturally includes Mews. Mews will be at stand 1445 to talk how great hospitality tech can transform your business.Want to have a chat with the partnership team? Just pop by the stand or you can schedule a time slotSee you there! 🤙 

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Sarah.Masterton-Brown
Mews Employee
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