Hello,

You're referring to guests who check in through a kiosk, right?
I haven't seen an option to waive the fee in certain cases. I'm also curious to know if that's even possible without checking the guest in manually.

Hi, that is correct, we use the kiosk on employee mode but even there we are unable to deny the charge. so we need to accept and after check in we need to cancell the amount manually.

Hi ​@Johannes Rott wie ich sehen kann hattest du bereits ein Ticket bei unserem Support team erstellt und konntest das Problem in der Zwischenzeit beheben. Magst du hier teilen, wie dir dies gelungen ist? Sicherlich können andere Community User von deiner Erfahrung profitieren 

​@jessica.becker of course.

i found two options by myself.

1. you change the time for Check-in at the Kiosk.

2. 

   you change the check-in time on a specifc reservation before the guest needs to look for his reservation.