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Good morning ☀️,

I hope you're doing well!

We're currently experiencing a recurring issue with Expedia Direct Connect and wanted to check if others are noticing the same: Specifically, we're seeing a discrepancy of €0.01 💶 between the booked rate and the amount charged via the Virtual Credit Card (VCC) 💳 provided by Expedia.

This happens quite frequently and seems to be related to either rounding differences 🧮, tax or fee handling 💼, or possibly even currency conversion logic 🔄, even when the transactions are in EUR.

Have you observed similar mismatches on your end? 🤔 If so, how are you handling or reconciling them in your system?

Would really appreciate any insights or shared experiences 🙏

Hello ​@Johannes Rott 👋🏻

I’m Josue and I’ll be happy to help with your question. 

Thank you for highlighting the €0.01 discrepancy between the booked rate and the amount charged via the Expedia VCC. Minor differences like this have been reported previously and are typically the result of tax rounding or calculation variations between systems. In some cases, currency conversion may also play a role.

Mews’ Product team is aware of these inconsistencies and has discussed potential solutions. However, at this time, we don’t have a confirmed update or timeline to share regarding any changes or fixes.

To resolve these discrepancies efficiently, we generally recommend applying an Accommodation Adjustment product to the bill. This allows you to balance the amount without needing to process a charge or refund for such a small difference. If you’d like guidance on how to set this up, I’d be happy to walk you through it.

Wishing you a pleasant rest of your day! 😄

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