Hi,
In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.
It’s anybody having the same problem? do you know how can we fix this?

Hi,
In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.
It’s anybody having the same problem? do you know how can we fix this?
Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?
Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?
Hi Robin,
Yes, I agree with you that is why I’m asking if somebody knows how to skip that last validation step that I don’t think is necessary and we didn’t have it before.
Do you know by any chance how to desactivate that step?
Best,
Adrian
Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?
Hi Robin,
Yes, I agree with you that is why I’m asking if somebody knows how to skip that last validation step that I don’t think is necessary and we didn’t have it before.
Do you know by any chance how to desactivate that step?
Best,
Adrian
Hi,
I understand. We’re currently using an external system for guest communication and, at this point, we’re unable to include the online check-in links in those messages.
Unfortunately, that means I don’t have a definitive answer for you - I just found it a bit unusual that email validation is still required when the communication has clearly been sent and received via email.
What we have noticed, however, is that for user accounts using Magic Links, the emails can sometimes take a considerable amount of time to arrive.
Hi
Hi
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