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adriancoene

Hi,

In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.

It’s anybody having the same problem? do you know how can we fix this?
 


 

Best answer by jessica.becker

Hi ​@adriancoene I can see that you had opened a ticket with our support team concerning this. Would you say this solved your problem or is there anything further you would need assistance with? If so, please don’t hesitate to reach out to the community. 🙂

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Robin Gustavsson
Guru
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Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?

Best regards, Robin
adriancoene
Robin Gustavsson wrote:

Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?



Hi Robin,

Yes, I agree with you that is why I’m asking if somebody knows how to skip that last validation step that I don’t think is necessary and we didn’t have it before.

Do you know by any chance how to desactivate that step?

Best,

Adrian

Robin Gustavsson
Guru
Forum|alt.badge.img+2
adriancoene wrote:
Robin Gustavsson wrote:

Hello Adrian,
Has the guest not already received the online check-in link through a before start email or similar communication?
If so, is it really necessary to validate the email address again?



Hi Robin,

Yes, I agree with you that is why I’m asking if somebody knows how to skip that last validation step that I don’t think is necessary and we didn’t have it before.

Do you know by any chance how to desactivate that step?

Best,

Adrian

Hi,

I understand. We’re currently using an external system for guest communication and, at this point, we’re unable to include the online check-in links in those messages.

Unfortunately, that means I don’t have a definitive answer for you - I just found it a bit unusual that email validation is still required when the communication has clearly been sent and received via email.
 

What we have noticed, however, is that for user accounts using Magic Links, the emails can sometimes take a considerable amount of time to arrive.

Best regards, Robin
jessica.becker
Mews Employee
Forum|alt.badge.img+1

Hi ​@adriancoene I can see that you had opened a ticket with our support team concerning this. Would you say this solved your problem or is there anything further you would need assistance with? If so, please don’t hesitate to reach out to the community. 🙂

Jess – Community Coordinator @ MEWS
adriancoene
jessica.becker wrote:

Hi ​@adriancoene I can see that you had opened a ticket with our support team concerning this. Would you say this solved your problem or is there anything further you would need assistance with? If so, please don’t hesitate to reach out to the community. 🙂

Hi ​@jessica.becker, yes it got solved! Thank you! :) 

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