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Onsai is offering selected hotels 6 months free access to Onsai Voice, their AI-powered guest communication assistant, fully integrated with Mews.As part of their Silent Nights pilot campaign, hotels can test real-time voice automation in live operations - relieving staff of repetitive tasks and providing 24/7 consistent, brand-aligned guest responses.The program is designed to improve efficiency during peak season, with exclusive early-access features and real data insights to optimise operations.Check out the attached one pager and find out more

Hi Mews Community, Are you managing multiple groups or properties? Well, your day just got a lot simpler because our new KPI dashboard is now live for Mews Multi-Property users.  With all your performance data from different properties in one place, it gives you insights into key metrics like total operating revenue, average occupancy, total guests and average guest spend. So, instead of jumping between tabs or building manual reports, you now get live performance insights in one unified view. Why it matters  One view of your whole portfolio: Track performance across all your properties from a single dashboard.  Smarter comparisons = better decisions. Benchmark key metrics like ADR, RevPAR and occupancy to see which properties are leading the way and where there’s room to grow.  Sharper revenue strategy. Use data to adjust pricing and promos per property to maximize revenue potential across the

Whether you’re an experienced revenue leader or just starting to adopt more automated practices, Atomize Revenue Management System gives you the intelligence and operational agility you need to deliver revenue growth. This article gives you an overview of Atomize, explains its core capabilities and links you to deeper guides and step-by-step help. Let’s start with the basics.  What it is Atomize is an AI-powered revenue management system designed for hotels of every size – from single-property independents to global chains. It monitors internal and external signals – like historical booking data and competitor rates – to recommend or automatically set optimal prices. The result: rates that stay competitive, profitable and closely aligned with live market conditions – and your pricing strategy.  How it works  Atomize analyzes data from multiple sources inclu

A busy shift in hotel F&B is tough. Orders need to be taken, guests are waiting to pay, and your team is juggling service, systems, and sky-high expectations. The last thing you need is tech that adds more friction. Your POS should feel like a natural part of your hotel operations, not an extra layer to manage. When front-of-house, management and kitchen staff all work from the same system, service flows, errors drop, and teams stay focused on what matters most: the guest. This article walks you through how Mews POS enables faster service and more consistency across your F&B operations with less manual effort – so your teams stay efficient and your guests stay happy.  What it is Mews POS is a fully integrated point-of-sale system for hotel food and beverage outlets including restaurants, bars, and retail outlets. It centralizes order-taking, kitchen communication, room charges, and payments inside the Mews Hospitali

Every hospitality business is unique. Different systems. Varied services. Customized workflows. Mews Open API gives you the flexibility to connect them – creating a custom tech stack that works exactly the way you need it to. Whether you're syncing reservations, automating guest communications, or pulling operational and financial data from Mews into custom dashboards, the Open API gives you the flexibility to tailor your tech stack around your unique operations. We don’t go into the technical nitty gritty in this article, but we cover the basics and explain where to find relevant documentation and support. Let’s get started.  What it is Mews Open API (Application Programming Interface) is a way to connect Mews with other systems and digital tools. Whether that’s software you already use, custom-built apps, or new functionality you want to add. It acts as a bridge between Mews and external platforms, enabling them to exchan

There’s no such thing as a typical guest. But, in the digital age, many now expect to self-serve. With Mews as your PMS, you can meet those expectations with contactless, digital-first tools that streamline operations and put guests in control of their stay. The Mews guest journey offers opportunities to automate manual tasks, personalize guest experiences, and unlock new revenue through upselling and seamless payments. Whether your property leans into digital convenience or blends it with high-touch service, it can be customized to fit your approach. In this article, we give you an overview of the Mews guest journey, introduce its core capabilities and link you to step-by-step guides and best practices to help you get the most out of it. Let’s start with the basics.  What it is The Mews guest journey comprises a range of intuitive tools that support seamless, self-service experiences across the entire stay. For example: 

A cloud-native system like Mews brings many benefits. One of the most powerful is the ability to experiment with different digital solutions to see what works for your business. Mews Marketplace has more than 1,000 innovative integrations from leaders in just about every area of hospitality tech. The goal? Make it easy to customize your platform to meet the unique needs of your property. Whether it’s door lock software, apps to optimize occupancy and revenue, or software to streamline your accounting, you can access it with Mews. In this article, we’ll explain the basics of Mews Marketplace, how to navigate the different categories, and how easy it is to tailor your tech stack with Mews.  What it is Mews Marketplace is hospitality’s largest app store, giving properties access to 1,000+ integrations across categories like Accounting, BI, Distribution, Guest tech, POS, Revenue management, Spa, and more. It enables hotels to c

Payments are a vital part of every stay. But they shouldn’t be the main event.  Mews Payments takes the friction out of processing payments, both for guests and hotel staff, making them fast, seamless and secure. This article explains what Mews Payments is, introduces its core capabilities and links you to further guides, best practices and step-by-step help. Let’s start with the basics.  What is Mews Payments? Mews Payments is a payments platform that’s deeply embedded into every layer of the Mews operating system. It automates complex tasks to help drive revenue, reduce costs and accelerate cash flow – all while ensuring payments comply with global security regulations. That means staff can spend less time worrying about transactions and more time connecting with guests throughout their stay.  Core capabilities Let’s take a look at some of the most important features of Mews P

Why this mattersIf your Mews Payments balance goes negative due to refunds, chargebacks, or platform fees, you may receive a request to top up. Knowing where to check and what to do avoids interruptions and surprises. What’s the challengeTeams see a negative balance or a platform-fee deduction and aren’t sure whether to pay now or wait for the next settlements; occasionally, payout bank details need updating securely. Best-practice triage First, open the Mews Payments balance (Merchant balance) to see recent payouts, charges, platform fees, and commission adjustments; compare with the Payment report to see which transactions are Charged vs Settled (only Settled hit the bank).  Mews Payments balance (what you’ll see and how to use it):

 Why this mattersRefunds are easy when you pick the right path. The quickest way to decide is to identify how the original payment was taken—then follow the matching refund method. What’s the challengeIf the original payment was via Mews Payments (online), you can refund in-app on the payment item, see How to refund a credit card Terminal payment help article.If it was via Terminal, refund on the terminal and record it in Mews. If it was an External payment (e.g., wire), record a negative external payment in Mews—funds move outside the system.  Quick decision guide If the payment shows an Identifier/Status and “

Until now, verifying cards before arrival has often meant pre-authorizations, manual checks, or clunky third-party tools. Each step creates friction for guests and inefficiency for staff. Not to mention that every invalid card, no-show, or failed payment costs hotels revenue.  That’s why we built Zero Amount Authorization, a smarter, seamless way for hotels to verify cards from the moment of booking – all without charging guests.  Protecting revenue the easy way For many hotels, payments before arrival are a constant challenge:  Invalid cards or no-shows → lost revenue, uncollected incidentals, and chargebacks.  Manual card checks → hours of repetitive admin that distracts staff from guests.  Complex deposit rules → confusion for travelers, frustration at booking and unwelcome charges.  Zero Amount Authorization ensures that ever