Mews updates

For years, hospitality performance was measured using the same familiar benchmarks. But in 2026, those numbers no longer tell the full story. Daily operations are increasingly supported by automation. Revenue now comes from far more than rooms. And every guest interaction creates data that, when used well, can power better decisions and better experiences. Our latest guide, Metrics That Matter, explores the newest signals shaping modern hospitality. It also shows you how to measure them, helping your hotel run more efficiently, unlock more revenue, and make confident, data-led decisions. Inside, you’ll find a high-performance playbook that covers what your team should be tracking to start driving real results today: ⚙️ Efficiency across operations: From time spent on reporting to check-in speed, guest messaging and room turnaround, learn which efficiency metrics uncover friction, save time and keep guests coming back. 

Hi Community,We’ve published an important advisory outlining how recent phishing campaigns targeting hospitality providers are evolving, along with clear steps you can take to protect your property, team, and guests.The update covers: How attacker tactics have changed What risks to watch for Recommended security measures (including stronger authentication options) Practical actions you can take today For security reasons, detailed threat information and mitigation guidance are shared exclusively with authenticated customers to help limit misuse by malicious actors.👉 Please log in to the Community to read the full update an

Hi everyone, We have news. Very. Exciting. News. Single Sign-On (SSO) is now free for all properties 🎉 Peace of mind when it comes to security is priceless. Now, with Mews that’s literally true – because we’ve decided to make our premium security feature free to all Mews customers. Phishing remains a real threat in hospitality and logins are often the easiest way in. SSO helps protect your team and guest data by reducing the risk of password-based attacks. Below, we’ll cover what it is and how to switch it on. What SSO does SSO lets your team sign in to Mews using your company login, so you don’t need separate Mews passwords. But it also offers your team a more frictionless sign-in experience.  One login: Access Mews through your existing company login.  Stronger protection: Reduce the risk of phishing and unauthorized access.  Faster, frictionless access:

Hi Mews Community,In case you missed it, Mews hit a major milestone last week.Mews closes $300 million in funding to accelerate the AI-native future of hotels. The series D investment values the company at $2.5 billionFunding led by EQT Growth, with new investors Atomico and HarbourVest, and existing investors Kinnevik, Battery Ventures and Tiger Global This fundraise establishes Mews as the leading hospitality tech provider for hotels of all sizes, and will be used to expand our investment in AI and agent-driven systemsTo learn more about this historic raise, take a look at the press release

Wir wollten euch über den Prozess zu der neuen MwSt Regelung informieren. Folgende Information wird auch per Mail an euere für Mews zuständige Kontaktperson verschickt.:Wir möchten dich darüber informieren, dass die deutschen Steuerbehörden die MwSt-Rate für Lebensmittelposten ab dem 1. Januar 2026 von 19% auf 7% senken werden. Diese Änderung betrifft alle Beherbergungsanbieter, die Speisen und Getränke verkaufen, einschließlich gebündelter Posten wie Frühstückspakete.    Für deine Unterkunft erforderliche Maßnahmen: Mews unterstützt derzeit keine Produkte, für die unterschiedliche MwSt-Raten abgebucht werden. Zum Beispiel ein Paket mit Frühstück, das sowohl Speisen mit 7 % MwSt. als auch Getränke mit 19 % MwSt. enthält. Die aktualisierte Gesetzgebung in Deutschland verlangt, dass du diese Raten einzeln aufführst.  Um die Reg

Hi Mews Community,We’re excited to share that Mews has been named Best Property Management System at the 2026 HotelTechAwards. This is our third year in a row taking the top PMS spot, and it’s a milestone we’re proud to celebrate with the people who made it possible – you. The HotelTechAwards are the industry’s most trusted, data-driven awards, built on verified hotelier reviews and real product performance. Being recognized again at the very top is a powerful signal that modern hospitality is no longer the future. It’s the present. But of course, as a Mews user, you know that already. This year, Mews was also recognized across several other categories:  Best Hotel Restaurant POS System – Winner  Hotelier’s Choice Award  Best Places to Work

Hi Mews Community. 👋 Did you know that Mews POS has won Best Hotel Restaurant POS System at the 2026 HotelTechAwards? This recognition puts a spotlight on the strength and value of our point-of-sale solution and what it brings to food and beverage operations in hotels around the world. If you already use Mews POS and left a review on Hotel Tech Report, thank you. And another big thank you if you’ve ever given us direct feedback, shared your thoughts here, or have been involved in Beta testing. Without your feedback and openmindedness, Mews POS wouldn’t be anywhere near as powerful as it is today. Wondering what makes Mews POS so award winning? Here are some of the highlights. Guest-centric digital ordering Guests can scan a QR code and order from anywhere on property without downloading an app. That means more convenience for guests and more revenue opportunities for you. Embedded, streamlined payment

Hi Mewsers,   Our 2025 Winter Release is here and it’s all about setting you up to start 2026 year strong and keep it that way. Forget vague promises; we’ve released updates that turn classic resolutions into real results.Here’s how: Start fresh with your finances  Ledgers: Track every movement of money in real time, so finance, front office and operations always stay in sync.  Configurable business day: Set your business day to match how your property runs so late-night revenue lands where it should.  Payment link in invoice reminders: Send one email with multiple invoice reminders with a link to pay.  Immutable trial balances: A daily, tamper-proof snapshot of your property’s financials.  Finance reporting: Finance reports now separate OTA-remitted tax from hotel revenue for more accurate accounting for US properties. 

Hi Community,As we head towards the end of the year, Matt and Richard sat down to answer some frank questions from the team in this month’s Matt Talks – and it’s a properly candid one.I watched it over my morning coffee and it was great to hear their reflections on what they’re excited about in 2026, what very nearly derailed Mews, and a couple of customer moments that really stuck with them.Richard on what hospitality truly means to him:“I’m very passionate about everything hospitality represents. It’s about creating something together that’s bigger than the sum of its parts – where 1+1 genuinely equals 3. That idea of connection, care, and shared experience is right at the core of hospitality.”Matt on what’s just around the corner:“Then we start to connect the dots – this guest is spending money in our restaurants, it feeds into their total revenue profile in the PMS, and the revenue ma

We’ve launched a new report exploring how intelligent agents will reshape hotel operations. Hospitality is entering a new stage of digital maturity, driven by agentic AI. According to our new report, Agentic AI for Hotels: The Mews Vision for AI in Hospitality, the shift from assistive to autonomous intelligence will redefine how hotels operate, learn, and deliver experiences in the decade ahead. About the report Agentic AI for Hotels: The Mews Vision for AI in Hospitality explores the real-world implications of autonomous intelligence for hotels and their technology partners. It covers the evolution of AI in hospitality, the role of the semantic layer, and a roadmap for adopting agentic AI safely and effectively.  What’s inside?Agentic

This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction.  As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place.  This is the support model we’re building at Mews: AI brainpower + human empathy.  Real-time help that moves at the speed of your hotel. 

At Mews, we love hoteliers that lean into the latest tech. In order to stay on top of a fast changing market, it's absolutely crucial to keep reinventing the way we work as hoteliers. And what better way then taking a step outside of daily operations to allow yourself to be inspired.Being at the Back to School event hosted by Quality Lodgings at the Hotel School The Hague (location Amsterdam) was such an inspiring moment. As Sander Allegro, Chairman of Quality Lodgings took a group of around 40 hoteliers from 25 locations on an invigorating experience by sharing his future vision of hospitality.I felt privileged to meet with some of most game changing partners we have in the Benelux, like Runnr.ai and Becurious, as I've seen the difference they can make for hotels in terms of operational efficiency and bottom line.I've also shared some of my learnings from the hundreds of conversations I've had with hoteliers this year, around topics like: Increasing

Hey Mews Community, We have exciting news: Our latest roadmap session is now available to watch on demand 🎉 Whether you joined us live or want to catch up on what you missed, here’s your chance to see what’s ahead for Mews. During the webinar, we explored the newest product updates and shared a sneak peek of what’s on the horizon – all inspired by your ideas and feedback as Mews customers.  Watch the recording Missed it? Want to watch it back? No problem.  If you follow this link, you’ll be able to watch the recording. 💡If you can’t access the article, you’ll need to either login or create an account. 

We’ve got big news. Mews has officially acquired DataChat, a specialist AI company known for building intelligent, conversational analytics platforms. This marks a major step forward in our mission to create fully agentic hospitality systems – where smart digital workers autonomously manage operations, optimize performance and streamline every guest journey. So, what does this mean for you? It means a future where your hotel tech won’t just assist you – it will understand, learn and act. Imagine asking your system a question and getting instant, data-driven answers. Or seeing your operations and revenue management evolve in real time, powered by AI that learns from every interaction. By welcoming DataChat’s team of world-class AI engineers and data scientists, we’re accelerating that future. Together, we’ll redefine how hotels use data, automation and intelligence to deliver better performance and more personalized guest

Wait...whaaat?! Matt Talks Hospitality turned ONE already?! Here’s a little teaser…  Did you know? Our brilliant CEO, @matthijswelle, has been busy chatting with hospitality innovators across the globe on Matt Talks Hospitality — covering everything from tech and talent to transforming guest experiences.Over 50 episodes later, the insights are gold (and available wherever you like to listen 🎧).Because you — our customers — are the true stars of this community, I’m spotlighting my favourite Matt Talks from Season 5 that featu

Hey Mewsers,  Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered  Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome.  Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic.  The personal touch  Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group.  Smart Tips upgrade: Your AI assistant now shows spend history and t

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our team will walk you through the most recent updates and the most exciting parts of our roadmap:  Recap the latest releases (so you're bang up to date)  See live demos of what’s in development right now  Get a look ahead at upcoming innovations in our roadmap  Ask your questions in a live Q&A  You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones

Matt Talks Hospitality turned one! In 50 episodes, Matt Welle talked with Mewsers, hoteliers and leading industry voices about everything hospitality: be it improving check-in, optimizing revenue management or discussing AI vs humans at the front desk.If you want to learn more about what drives hospitality, follow or tune in. It’s smart, honest, and genuinely fun to listen to.  Check it out here!

Hi Community!This month’s summary release note wraps up Q3 with a special addition: Watch the short video below for an overview of the best product updates from the last three months, in under three minutes.Our goal is to give you a faster, more engaging way to catch up on what’s new.More information can be found here: Mews Release Notes 

Hey everyone 👋 We’ve got something exciting to share - the way you connect with Mews Support is getting even easier! Over the next few weeks, we’re introducing Live Agent Chat, built right into your Mews environment. This means you’ll be able to get help in real time, starting with Rory, our virtual assistant, and, when needed, continue directly with a Mews Support agent.  🤖 Meet Rory — your first stop for instant answers Rory is your friendly AI assistant, always available in chat to help with the most common questions. It can: Point you to the right help articles 🧭  Share step-by-step guidance for common tasks  Collect key details so our team has the full picture if you need extra help If Rory can’t fully solve your issue, don’t worry - it'll connect you to a live Mews Support agent who can

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.

Across the industry, hoteliers like you are reimagining their spaces. From capsule hotels in Japan to cruise ship cabins, the winners are designing rooms and communal areas that boost both revenue and guest satisfaction. But what kind of decisions are they making?  Well, there’s been a mindset shift: space isn’t just something to fill, it’s something to optimize and monetize. And bigger doesn’t always mean better.  From the Wall Street Journal, here’s a look at how rooms might be shrinking but value is growing:   Smarter spaces win  Take the minibar. It may seem like an obvious way to encourage extra guest spend. But it takes time for your staff to check and replenish. And do guests even use them? If not, consider replacing them with a buzzing self-service lounge that encourages guests to socialize... and spend more.  Closets?