This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction.
As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place.
This is the support model we’re building at Mews:
- AI brainpower + human empathy.
- Real-time help that moves at the speed of your hotel.
- Designed for clarity, speed, and confidence.
Huge thanks to all of the teams across Mews who made this possible. This is a proud moment — and just the beginning.
“By combining AI intelligence with human customer centricity, we’re setting a new standard for what modern support should feel like for every Mews customer.”
– Stela Koleva, VP CX Services and leader of Support at Mews.
