Mews updates

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.Note: This feature works with ASSA ABLOY Vostio locks, API version 10.5. Elevate your expertise: Mews University Monthly Update Short on time? Explore our new Microlearning section, designed for busy professionals who want to learn quickly and effectively.  🔜 Announcement Coming Soon: Smarter pricing with occupancy-based rules. Launching in August, occupancy-based pricing lets you automatically adjust rates depending on how many guest

Across the industry, hoteliers like you are reimagining their spaces. From capsule hotels in Japan to cruise ship cabins, the winners are designing rooms and communal areas that boost both revenue and guest satisfaction. But what kind of decisions are they making?  Well, there’s been a mindset shift: space isn’t just something to fill, it’s something to optimize and monetize. And bigger doesn’t always mean better.  From the Wall Street Journal, here’s a look at how rooms might be shrinking but value is growing:   Smarter spaces win  Take the minibar. It may seem like an obvious way to encourage extra guest spend. But it takes time for your staff to check and replenish. And do guests even use them? If not, consider replacing them with a buzzing self-service lounge that encourages guests to socialize... and spend more.  Closets? Slim them down to open-plan storage and relocate ironing boards to shared laundry areas to free up valuable guest space. Designing rooms that are easier to turn

Busy? Want answers fast? That’s why we built Rory - a smart help bot built right into Atomize, ready to give you answers right when you need them. Whether it’s a quick how-to, a feature question, or a troubleshooting moment, Rory’s got you. And here’s the best part: Rory has access to every piece of Atomize documentation. If there’s an answer, Rory can find it - faster than you can open a support ticket. Common Rory use cases  When do price recommendations happen?  How are price recommendations generated/calculated?  Understand the reason behind a price recommendation for a specific date.   Why you’ll love using Rory  Knows everything we know – Rory taps into our full library of documentation, guides, and resources.  Answers in seconds – No more waiting for replies or digging for info.  Built into Atomize – Help is always just a click away.  Helps you help yourself – Learn as you go and feel confident in what you’re doing.   Where to find Rory He’s already live in Atomize. Just lo

Hi everyone, I'm Alexander, part of the sales team here at Mews. Every day, I speak to hoteliers who are doing everything right – smart strategy, great guest experience, solid tech. But when we get to revenue, I often hear the same thing: “Our RMS works well enough.” In 2025, “well enough” usually means pricing is still partly manual, there's friction between systems, and forecasts are short term. And that means missing out on revenue you should be capturing. The good news? You’re already using Mews, so the fix is closer than you think.  Meet Atomize. The future-proof RMS built for Mews. Atomize isn’t just integrated with Mews. It’s becoming part of it. Planned to be fully built within Mews in 2025/6, hotels using both will get more than a smoother connection. They’ll get fully aligned pricing and operations, with one platform powering it all.  Curious about how Atomize could work at your hotel? Leave your details here and we’ll reach out.  What Atomize x Mews looks like in practice: O

Big news: we’re evolving how rate management works in Mews - and it’s going to make your life a whole lot easier. If you’ve ever found yourself juggling dozens of base rates just to manage different seasons, taxes, or guest types, this update is for you. We're moving toward a "Single Base Rate" model that gives you more control, less complexity, and full compatibility with Revenue Management Systems (RMS) - including Atomize. What’s changing? Right now, many hoteliers are forced to create multiple base rates just to support variations like: Seasonal differences in pricing  Guest-specific tax rules (like veterans or government exemptions)  Per-guest adjustments on corporate or special rates This bloats your setup, makes rate management harder, and blocks optimization by RMS tools that are designed to work with just one or a few base rates. We’re fixing that. The new approach Over the next few months, we’re rolling out powerful updates that will let you do more with fewer rates. Here’s w

Hi Mews Community 👋Another month has flown by, and with it comes a batch of fresh updates to make your Mews experience even smoother. Here’s what’s new from July👇 🔁 ImprovementKeep important documents right on the reservation.  No more switching screens just to upload a guest’s ID or signed agreement. With the new Contracting section on the Reservation detail screen, you can now store key documents right where they belong, on the reservation itself. Read the help article to get started. What’s new: New Contracting tab on the reservation screen: Upload and manage documents directly under the new tab Supported file types: Add PDFs, JPEGs, or PNGs with just a few clicks Custom metadata: Add signature status, signature and expiration dates, and personal notes Quick access to documents: Open files or view metadata without leaving the reservation Cleaner workflows: Keep guest profiles tidy by linking documents to specific stays  🔜 Announcement🎓 Elevate your expertise: Mews Universit

Hi Mews Community, we’ve got news! The 2025 IDC MarketScape for Worldwide Hospitality PMS just named Mews a Leader 🚀 Three years ago, when we featured in their last assessment, Mews was named a Major Player. So, to have achieved this title so soon after is a massive accomplishment.  And it proves what we’ve always known, leading hotels use leading tech. After all, it’s the leading hoteliers like you who chose Mews, challenged us and grew with us who made this possible. Thanks for pushing us to be better, every step of the way. Want to see what IDC said about Mews? Read the full report 👉 [link] 

When we talk about RevPAR, we usually mean beds and bathrooms. But what about the corner next to reception?  The space in the garage gathering dust? What about bike rentals? With Mews Hourly Booking Engine, those “extras” become revenue-generating - with barely any effort. Why bike rentals? Because guests love them - and they pay for them. More and more travelers are ditching taxis and exploring cities on two wheels. Whether it's eco-conscious Gen Z travelers, digital nomads looking for local experiences, or families planning a car-free city break, bikes are becoming a must-have amenity. And for you, they’re a high-margin opportunity waiting to be tapped. Here’s why you should start offering bike rentals:  New revenue stream: You already own the bikes or the space. Now let it generate income.  Happier guests: Convenience gets rave reviews. And on-site rentals? Super convenient.  More local charm: Let guests experience your city their way - and remember your property as the one that m

You might’ve noticed something new. Atomize now looks more like Mews. That’s not just a fresh coat of paint - it’s a sign of what’s next. Mews and Atomize are one team, one platform, and we’re building something bigger: a fully connected way to manage your property and grow your revenue, all from a single system. One platform. One supplier. One less headache. What does this mean for you?  One supplier instead of two. That’s fewer contracts, fewer tools, and fewer headaches.  A shared roadmap between your PMS and RMS - so new features arrive faster, with no clunky handoffs.  Seamless data connection: Pricing decisions informed by real-time performance, availability, and guest behavior data.  Why revenue automation matters Still managing rates manually? That means slower reactions to market demand, time-consuming workflows, and missed revenue opportunities. Hotels that automate pricing with Atomize have seen real results:  Kronen Hotels increased RevPAR by 35% after implementing Atomiz

Hey Mews Community 👋A brand-new episode of Matt Talks has just dropped — the podcast where our CEO, Matt Welle, sits down with industry leaders, Mews insiders, and hospitality changemakers to talk all things innovation, growth, and the future of hospitality.If you're new to Matt Talks, here’s what you need to know: it’s not your average corporate podcast. Each episode offers an honest, behind-the-scenes look at how we’re shaping the hospitality industry — plus plenty of insights you can take back to your own hotel or team. Whether Matt’s chatting with Mews customers, product leaders, or entrepreneurs, the conversations are always fresh, candid, and worth a listen.🎧 Episode 40: The case for human-led hospitality with Bashar WaliHave we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great serv

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect on your revenue. And because you don’t just want to hear us talk, they’ll be joined by two Mews customers who’ll share their own before-and-after story. You’ll see what changes when payments go from clunky and manual to smooth, automated, including:  The difference between integrated and embedded payments (and what that means)  Common challenges of legacy systems and how they’re holding you back  Real outcomes: fewer no-show losses,

No more switching tools. No more remembering another password. You can now open Atomize, a Mews company directly from your Mews dashboard - and that small change opens up a whole new level of efficiency. One platform. One login. One less thing to worry about. This tighter connection isn’t just about convenience - it’s a better way to run your business. Here’s what you get:  Fewer vendors. One contract, one team, one platform.  Faster innovation. Mews and Atomize now share a roadmap - so improvements roll out faster.  Smarter decisions. Atomize uses live Mews data - performance, availability, guest behavior - to optimize pricing in real time.  Still pricing manually? Let’s fix that. Manual rate setting is slow, stressful, and frankly, outdated. Atomize takes care of it automatically, adjusting prices based on demand, competition, and booking behavior. And it works:  Kronen Hotels saw a 35% jump in RevPAR.  Frimurarehotellet saves 20-30 hours per Revenue Manager, every single month. 

Tired of juggling duplicate rates just to handle seasonal pricing? Now you don’t have to. With our latest update, you can create dependent rate offsets that vary by dates—helping you account for seasonality while keeping your rate strategy clean, flexible, and revenue-focused. What’s new  Set dependent rates by check-in date: Apply different pricing rules for different seasons or events—without affecting dates that don’t need changes.  No more duplicate rates: Say goodbye to endless rate copies for seasonal pricing. One dependent rate can now handle seasonal adjustments, reducing clutter and simplifying management.  Room-level adjustments made easy: Tailor pricing for different room types without extra steps.  Faster updates, directly in the grid: Adjust seasonal pricing on the fly with fewer clicks, so you can respond to demand shifts faster.  Why it matters Managing rates shouldn’t mean wrestling with a patchwork of workarounds. Seasonal demand is predictable, but without the righ

Hi Community!We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing?    Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need    Do you need to capture emails from only rese

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the right items faster and let your guests enjoy a smoother ordering experience. And don’t worry, existing tools like the A-Z product list and shortcut grid view aren’t going anywhere. Why it matte

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

In a data-driven world, going with your gut on revenue decisions is risky - whether you manage an independent property, a multi-hotel group, or a franchise. Group business can be a profit driver or a silent drain on your RevPAR and TrevPAR. The difference? Knowing when to accept and when to walk away. Here’s how to evaluate group vs. transient bookings so you can make every booking count.  Why consider group bookings?  Predictable revenue: Groups book in advance, locking in occupancy and creating a stable base.  Filling low-demand gaps: Many groups book during off-peak midweeks or low seasons, filling beds when you need it most.  Ancillary spend: Groups often spend on meeting spaces, catering, and events - driving revenue beyond the room.  Lower distribution costs: Direct bookings mean fewer OTA commissions.  Operational efficiency: Pre-set schedules make planning easier for your team.   Why prioritize transient business?  Higher ADR potential: Transient guests often pay more, espe

Hi Mews Community 👋June is behind us, but it left us with some exciting new updates! Here’s a quick look at what’s landed in Mews this past month. 🚀 🚀 New Features 📧 Introducing a new way to create professional looking guest emails in Mews. Say goodbye to your days of struggling with HTML just to update the colour of a button. A fully redesigned email editor is now available in Mews Operations. Anyone can create, update and personalize emails, without needing to write code. 🎓 Elevate your expertise: Mews University Monthly Update. Mews University is expanding your learning opportunities with brand-new courses designed to help you master key features and maximize efficiency. Ready to boost your skills? Check out the new Atomize RMS learning path! 🔁 Improvements 🔒Your property’s security, now simplified and clear in Mews Operations. Now manage your property’s security with ease using the upgraded Security screen in your property settings in Mews Operations. It puts all your k

Let’s get your pricing back on track If your price recommendations feel a bit off lately, it’s worth taking a quick look under the hood. Often, it’s just a small setting that needs a refresh - and fixing it can help Atomize deliver stronger, more accurate recommendations. Here are two quick checks to help you get the most out of your dynamic pricing:  1) Check your competitors Your comp set shapes your pricing recommendations, so it’s important to keep it relevant.  Competitors that regularly differ by more than 20% in pricing might not be the best reference points for your property.  It’s fine to keep an eye on outliers but remember: these competitors directly influence your recommended rates.  Take a few minutes to review your comp set. Are these still the competitors that align with your market and positioning? If not, consider updating your selection to ensure your pricing reflects your true competitive landscape.  2) Review your hierarchies When was the last time you checked your

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations.  Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from:  New hotels with little to no historical data  Busy dates with local events that aren’t yet factored in  Teams who want to validate and adjust pricing during onboarding or high-pressure periods  Right now, these kinds of changes require support from our onboard

Hi Community - great news: you can now earn up to $/€/£2,000 for your referral!The Mews Referral Program is open to any Mews customer, partner or advocate that champions innovative, guest-first hospitality. It’s designed to reward those who believe great tech should be shared – and that the right tools can transform the guest experience, streamline operations, and help hospitality teams thrive. 💶 What’s new? Earn $/€/£1,000 when your referral books a qualified demo. Collect another $/€/£1,000 when they go live with Mews. No cap – refer as many properties as you want!  🔁 How it works Sign up to receive your unique referral link. Share it with with any hotelier who’d benefit from using Mews. Get $/€/£1,000 when your referral books a demo with us (and is a qualified lead). Get another $/€/£1,000 (or equivalent local currency) when they onboard with Mews. Choose your payout: prepaid Visa, e‑gift card – or donate to charity.  🎁 Every property that joins Mews through your ref

Hi Mews Community 👋 We all know hospitality thrives on human connection, rather than data entry. But what does that look like for Mews hoteliers? Over the past 12 months we’ve been working hard to bring AI, automation and revenue-driving features to Mews. And each one is designed so you can spend more time building connections with your guests. Hear about these features in more detail 👇  And that’s just the beginning. Fill out a form and connect with your CSM to learn more about Mews Spaces and Digital Key.  

Hi Community.Soon, Atomize, a Mews company will give you a new way to make the most of high-demand moments. Atomize already detects unusual demand patterns - including those driven by events- but with our upcoming Events feature, you’ll be able to proactively add important dates yourself. It’s a smart way to ensure the system stays ahead, even when demand hasn’t started to show, while still benefiting from powerful automated optimization.  What’s coming This new feature gives you a simple, effective way to tell Atomize about events that impact your hotel. You'll be able to:  Add upcoming events and key dates  Reference similar past events to provide historical context  Share expected occupancy levels  Set price boundaries based on your revenue goals  Once added, Atomize will factor your inputs into price recommendations - giving you even more control, without the manual workload.  Why it’s useful Events often mean higher demand - and higher revenue potential. This feature lets you t

Hi Mews Community,Thanks to everyone who joined our recent webinar, Reactive to Proactive: How to Grow Revenue with Atomize RMS. Whether you were able to tune in live or not, we’ve got you covered! Watch the Webinar On-Demand The full recording is now available for you to rewatch or share with your team. It’s packed with actionable insights and real-life results from properties using Atomize RMS alongside Mews to supercharge their revenue strategies. Watch the recording here 👇 What You’ll Learn Here’s a quick recap of the key takeaways:  Why real-time pricing is essential  In today’s fast-paced market, static pricing just doesn’t cut it. We explored why dynamic, real-time pricing is now a must-have—not just a nice-to-have.  How Atomize makes data digestible  Complex data shouldn’t mean complex decisions. Atomize translates your data into clear, strategic pricing moves that save you time and drive results.  The results speak for themselves  Users of Atomize have reported up to 37% hi