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Mews updates

All the latest Mews updates and what's hot

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MarketaOupiMews Employee

published in Mews updates

Weekly Community Overview: What happened this weekNews

Hey Mews Community! Here's the latest scoop for this week: Mews University Update: 🌟 Company Billing Course is Live! 🌟 Good news! Company Billing is now rolling out to all Mews properties! It simplifies billing by letting company profiles own bills. And guess what? We've got a new Company Billing Course in Mews University! Enroll now to learn how to manage company bills like a pro! ✅ Onboarding Manager's Article: Overcoming the Fear of Your Software Migration - Our Onboarding Manager has shared a fantastic article on tackling software migration fears. If you're moving to Mews or planning to, give it a read for some helpful tips! 🚲🛶 Manage Your Bike and Boat Rentals - Share Feedback! Got bikes and boats for rent? We want your feedback! Tip of the Week: Closing Bills Before Guest Arrival - Closing bills before guests arrive? We've got some tips and considerations for you. Check out the article! 📚 Skift Research’s State of Travel 2023 Report - A Must-Read! Stay in the loop

MarketaOupiMews Employee

posted in Mews updates

Managing Bikes and Boats on Mews! Yes or no? 🚴🛥️

Hey there, awesome Mews users! 😎We've noticed a growing demand for managing bikes 🚴 and boats 🛥️ on Mews. Currently, we don't support them, but we're totally up for it if you are!We know some of you have been using workarounds to make it happen, and we appreciate your creativity! But wouldn't it be awesome to have these resources directly integrated into Mews?If you think having bike and boat services on Mews would be cool, let us know! We've set up two Uservoice tickets to gauge your interest. Upvote and share your thoughts, and we'll do our best to make it happen.🔗 Vote for Bikes here 🔗 Vote for Boats hereYour input means the world to us! Thanks for being part of the Mews community and helping us grow.Happy managing! 🚀

MarketaOupiMews Employee

published in Mews updates

Highlights from the week - Exciting Discussions and Content!News

Hello Community!Wow, what a busy week it has been, now its time for a community Weekly Roundup 🚀 Product Roadmap Webinar Recording is Ready! Thanks to our product managers and community members who joined. The recording is now available, please ask your questions in the thread. ❔ Insightful Article from our VP of Customer Support - check it out for our support experience plans. 👈 New Course on Mews University! Explore User Management and Rate Management courses. 💹 New Product Best Practice: Creating a Package with an Included Product in the Room Price. Learn the trick shared by our onboarding managers. 💬 New Beta: Handle Manual Settlement Rules during Online Check-In - sign up and give it a try! 💰 Best Product Practice: share your insights on setting up rates. 💡 Tip of the Week: Discover the Value of The Time Spent Report. Simplify city tax calculations with this hidden gem. Check it out here. 📑 New Blog Post: 5 Reasons to be a Member of This Community. Make sure y

Stela.KolevaMews Employee

published in Mews updates

Enhancing Your Support Experience: An Update from VP of SupportNews

Hello Mews Community members,Hope you're all doing great and enjoying the vacation season or getting ready to do so soon! As I approach my third month as the VP of Support at Mews, I wanted to give you an update on what we've been up to and how we plan to make your experience with us fast and effortless. In Mews Support, our North Star is to offer our customers a consistent and effortless support experience that not only meets their immediate needs but also drives adoption and retention. Your success is vital to us, and we're totally committed to delivering top-notch service in every interaction.Here's how we plan to deliver on this: As we move forward, our support strategy for the remainder of 2023 centers on essential foundational work divided into four primary areas.Customer Experience:Our primary focus is to ensure that every interaction you have with our Support team is positive and valuable. To achieve this, we are improving our processes and tools to reduce the time it takes to

MarketaOupiMews Employee

published in Mews updates

Weekly Community Overview: What´s hot!News

Hey there, community members! Here's your weekly roundup of what's been happening in our vibrant community: 🕺💃🏽 Product Webinar: Don't miss out! We have an exciting product webinar coming up on the 18th of July, where you can explore the latest features, enjoy demos, and ask questions directly to the Mews product team. Register now to secure your spot! 📅 Celebrating 6 Months Together: We're thrilled to announce that our community has reached a major milestone - 6 fantastic months together! 💗 A huge round of applause to each and every one of you for making this place truly amazing. We've had remarkable conversations, thought-provoking questions, and valuable contributions. Let's keep the awesomeness going! 😎 Reservation Reports Guide: Efficient reservation management is crucial, and we've got you covered. Check out our concise guide with practical examples and insights into reservation reports. Discover how they can transform your reservation processes and optimize resources.

MarketaOupiMews Employee

published in Mews updates

🎉 Celebrating 6 Months of Community Awesomeness! 🎉News

Hey there, incredible community members! 😎🤴🏼😍We're thrilled to announce that our community has reached a major milestone: 6 fantastic months together! This calls for a celebration and a big round of applause for each and every one of you. You've made this place truly amazing! 🍾🎉🎈Throughout these 6 months, we've had the privilege of witnessing some truly remarkable conversations, thought-provoking questions, and valuable contributions from all of you. Your dedication and support have transformed this community into a thriving hub of knowledge and collaboration. Thank you for making it what it is today! 💚Now, it's time to give a special shout-out to our top users who have consistently gone above and beyond to make this community shine:💎 @Mick from YHA Australia: Mick, you're a superstar! Your awesome 1512 points and 58 replies have been invaluable in providing great answers and sharing your expertise. Kudos to you!💎 @MatthiasH from The Pand Hotel: Matthias, you're simply incr

MarketaOupiMews Employee

published in Mews updates

Exciting New Releases in JuneNews

Hello, community! 😎 We're thrilled to share the latest updates and new features that have been released in June. These additions are designed to help you streamline operations, boost revenue, and provide an enhanced user experience. Let's dive into the details: 🏄 Mews Multi-Property is here!: Managing multiple properties is now easier with Mews Multi-Property. This feature allows you to gain comprehensive overviews, manage rates and vouchers in bulk, streamline user management, and export user permissions across all your properties. Simplify operations and save time with this powerful tool. 🏣🏩🏰 More control over editing space properties with changes in permissions: We've improved access control for editing space properties. Employees now require the "Manage property settings" permission to modify space details, preventing confusion that arose from accidental changes. This ensures better control and minimizes errors in space management. 📝 Introducing hourly services to maximiz

Sarah.Masterton-BrownMews Employee

published in Mews updates

Ask your questions: Introducing Mews Multi-PropertyEvent

Hey there, 👋Don't miss your chance to talk with our experts 🤓On 29th of June, we’re holding a 75 minute webinar to share all the features, functionalities and the many ways Mews Multi-property will make managing multiple properties faster, easier and more secure. Have a burning question you’d like the team to answer in the Q&A? Submit your question in the thread below! Register for the webinar today.

MarketaOupiMews Employee

published in Mews updates

WATCH the Mews Multi-Property webinar recordingWebinar

Hey everyone! 😎Great news! The recording of our highly anticipated Mews Multi Property webinar is now ready for you to view. 🎥🔥 If you missed the live session or want to rewatch it, simply click here.We'd also love to hear your feedback and thoughts on the webinar! Join the existing discussion thread and share your comments and questions there. Let's keep the conversation going! 💬🗨️Don't forget to spread the word and let others know about the recording too! 📢Happy watching and commenting! 🤓

MarketaOupiMews Employee

posted in Mews updates

Community Update: What Happened in the Past Week?

Hello, Mews Community! 🌟It's time for our weekly recap to keep you updated on the exciting happenings at Mews. Here's a roundup of the key highlights from the past week:👉 Mews Multi Property Launch: We are thrilled to announce the launch of Mews Multi Property, a powerful feature that allows you to manage multiple hotels in one place. This new functionality streamlines operations, enabling you to oversee and optimize your hotel management processes more efficiently.👉 Product Roadmap Webinar Registration: Don't miss out on our upcoming Product Roadmap Webinar! Discover what our talented product managers have been working on and get a sneak peek into the exciting new features and improvements in the pipeline. Register now and be sure to bring your questions along!👉 HITEC Toronto Exhibition: A big thank you to everyone who stopped by our vibrant pink stand at the Hi-Tech Toronto Exhibition. We appreciate your interest and engagement. It was a pleasure meeting you and showcasing our in

Sarah.Masterton-BrownMews Employee

posted in Mews updates

Weekly community update: What not to miss!

Another week gone!! Time certainly flies when the Summer is here. ⏰⛱Firstly, I’d like to welcome all our new members to the community!👋 It’s great to have you here in this forum. If you have any questions that you’d like to ask the group, go for it. We have lots of helpful Mews experts here happy to help out.Here’s a couple of events that you may be interested in attending:Product Roadmap Webinar: 18th July 3-4pm CET. Sign up here Multi-property Webinar: 29th June. Details to come but submit your q’s for the Q&A here or comment to express your interest 🙂From the Product team:Don’t miss this one from @Medina.Vultur about our SEPA DD integration. Post on this thread if you’d like to hear more. Hear from our VP of Design, @juanhidalgo on what it means to disengage with your customers! Hospitality: IT’s time to get your time backCheck out our Tip of the week: How to deactivate a card from my gateway payment 🤓On the community leaderboard this week, drumroll please 🥁:@MatthiasH @M

MarketaOupiMews Employee

posted in Mews updates

Weekly Community Update: Exciting Highlights and Future Plans

Hey there, Mews Community! 😎👧🏽👨👩👧Hope you're all doing fantastic! It's time for our weekly update, where we share the coolest stuff, give props to outstanding members, and spill the beans on what's coming up. Let's jump right in! 🍀Highlights from This Week We've had an amazing week full of awesome achievements and lively conversations. Check out some of the highlights: Welcoming New Members: A big shout-out to all the fresh faces who joined our community this week! We're stoked to have you with us. Don't be shy—introduce yourselves and connect with fellow Mewsers! 🙋🙋🏼🙋🏾 Hats off to Top Users: Let's give a round of applause to @MatthiasH, who racked up a mind-blowing 185 points and claimed the top spot this week! @Ethros and @Milou also deserve a huge high-five for their impressive contributions. You rock! 🤘 Cheers to Mews Employees: We want to give a special shout-out to @coline.poussiere, @Nienke Wilbrink and @Aldair Borges from the Mews team. Keep up the fantastic

MarketaOupiMews Employee

posted in Mews updates

TIP OF THE WEEK: Availability Report Update

📯 Exciting News: New Availability Report Update Now Live on Production! 🚀We are thrilled to announce that the latest update to our system has been successfully implemented, and the new and improved Availability Report is now live on production! This update brings a host of benefits and enhancements designed to provide revenue your team with a more streamlined and efficient experience. ⭐The primary objective of this update is to empower users by providing them with crucial details at their fingertips, eliminating the need to navigate through multiple cells in the report to access essential metrics. With the new update, the following key metrics are now readily available: 👉 Availability: The updated report provides real-time information on the availability of rooms, allowing properties to make informed decisions quickly and accurately.👉 Total Capacity: Easily access the total number of rooms assigned under a specific service or category, providing valuable insights into the overall c

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: improvements and new features for May 2023New Release

Check out the feature releases for May 2023 🚀: IMPROVEMENT:Add more context to tasks with images, quotes and more.Now, when you create or update a task in the Mews app or in Mews Operations, you can add more context for your team with the improved Task description field. - read more. Add notes to reservations effortlessly.You can now add notes to reservations faster than ever. Save time when taking reservations on the phone, or in person, while enjoying a smoother booking experience. And no more writing paper notes! - read more. More speed and less effort when managing picked-up reservations in availability blocks.We've improved how you manage picked-up reservations within availability blocks, cutting time and clicks by half. - read more. NEW FEATURE:Restore canceled reservations with ease.Accidentally canceled the wrong reservation? Now you can restore it with one click. - read more.ANNOUNCEMENT:Now print Mews Analytics reports with one click.Want to print out your data from Mews An

Sarah.Masterton-BrownMews Employee

posted in Mews updates

COMING SOON! Mews Multi-Property

Hello everyone!We have some news for you. Mews Multi-Property is coming very very soon 🚀 — making managing Multi-Property easier, faster and more secure with our newest suite of functionalities. Register here if you want to know more.

MarketaOupiMews Employee

posted in Mews updates

INSIGHT OF THE WEEK: Introducing Intelligent Inventory Updates!

Managing hotel inventory can be a juggling act, but we've got you covered! We're thrilled to unveil our latest upgrade: Intelligent Inventory Updates!🌟This amazing feature prioritizes time-critical channel manager updates, slashing the risk of overbookings by 10%. 🚫📈Prioritizing Urgent Updates:With Intelligent Inventory Updates, our system identifies urgent updates and fast-tracks them for immediate action. Let's illustrate its impact:⌚At 15:01, you receive an update for next year, 50 rooms. It takes 10 minutes to process.⌚Just one minute later, at 15:02, you receive an update for two rooms for the upcoming weekend.Previously, these "urgent" updates were treated equally, risking overbookings. 😱 But now, our system prioritizes the time-critical update, ensuring a seamless guest experience. 🙌🏻Benefits of Intelligent Inventory Updates:🔹Prevent Overbookings: Minimize the risk of overbookings, wave goodbye to guest dissatisfaction caused by errors! 🔹Real-Time Adaptability: Keep pa

HonzaMews Employee

published in Mews updates

Mews announces completion of SOC 2® Type 2 examinationNews

We want you all to know that we never take your security lightly here in our Mews community. With this SOC2 Type 2 examination, we’re saying loud and clear that your data’s safety is our top priority. ⚡This shows that we’re not just good with tech, but also care deeply about your trust and peace of mind. In today’s world, being recognized for our security efforts makes us more than just a platform; we are a community that truly values your safety and your participation.Thank you for being part of our journey and for trusting us with your important data. 🙌Read more in our press release 👈

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: improvements and new features for April 2023New release

Some more great features have been delivered in April. Make sure not to miss anything - here’s the summary: IMPROVEMENT:Mews University update: Mews Analytics course now available in French, German, and Spanish.Want to enhance your decision-making abilities and boost your skills with Mews Analytics? This new Mews University course gives you the knowledge and tools to become a proficient data analyst.The course is now available in the Mews University Catalog for self-enrollment in three new languages: French, German, and Spanish. - read more. Introducing Mews Terminal 2.0 with unified payment processing!Streamline your payment processing operations and provide guests with a more seamless and unified payment experience with Mews Terminal 2.0.Guests can present their card once and it’s tokenized, added to their profile, and ready to be charged with a single click at any time. - read more. Mews Connector API: Automatically create and cancel payment requests.Mews Connector API now supports

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: improvements and new features for March 2023New release

It’s been another busy month with the follow enhancements making their way to you:IMPROVEMENT:Managing large groups is easier than ever.We've increased the maximum number of group reservations from 500 to 750 to give you increased flexibility and capacity when managing groups, so you can organize reservations and events with ease.- read more. Effortless Timeline management is here.Viewing and searching for reservations on the Timeline can be confusing, so we made it easier to gain an overview of your bookings, find specific reservations and change views. - read more. Managing vouchers? Filtering, organizing, and personalizing them is now easier.Using Vouchers strategically can help increase revenue, improve customer loyalty, and enhance marketing opportunities. Plus, they give you more flexibility to manage promotions and discounts.That’s why we’ve improved the vouchers view to make managing vouchers easier.- read more. Speed up your reservation process, find travel agent contracts by

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: Latest features that landed in FebruaryNew release

Check out the new features that were delivered in February:IMPROVEMENT:Icon design updates for easier reading and clearer navigation.Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation.Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items.Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset.Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATURE:Unpa

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: Latest features that landed in JanuaryNew Release

Check out the new features that were delivered in January:ANNOUNCEMENT:Age-based product pricing now available for all properties!Good news! We’ve completed our gradual roll out of age-based product pricing - read more. IMPROVEMENT:A flexible, seamless payment experience that guests will love.Guests can now enjoy a simpler payment experience with automated, flexible payments, which is now ready for gradual rollout. - read more. No time wasted! Introducing one-click hourly view on your Timeline.We’ve made it easier to view reservations by hour on the timeline. Now you have the option to select time units in Hours, Days and Months - read more. Group reservations by status for a clearer overview.You can now view reservations by status directly in the reservation management screen - read more. New year, new look for the Smart detail.The Manage, Registration card and Check-in buttons are now in the footer of the Smart detail window instead of the header- read more. NEW FEATURE:Employee role

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's new in Mews: Latest new features this DecemberNew Release

Check out the new features that were delivered in December:NEW FEATURE:Guests can now book parking along with their stay in the Mews Booking Engine!You can now promote bookable services such as Parking along with stay service in the Mews Booking Engine so guests can book these services along with their stay reservation. - read more. IMPROVEMENT:Seen our fresh new look? More vibrant colors and simpler, more consistent icons.We recently changed the font in all Mews products to make the text easier to read, and now we've updated our colors and icons so they're easier to understand and more consistent throughout the system. - read more. Enable skip cleaning: A step closer to flexible housekeeping!You can now "Enable skip cleaning" in your stay service settings to have a greater variety of options in the Reservations management screen. This helps tailor your housekeeping to better suit your property’s needs. - read more. New employee privilege for easier billing management.As we prepare to

colin.leechMews Employee

published in Mews updates

Mews Support: What we achieved in 2022 and what's in store for 2023News

As I approach my first Mews anniversary in mid-January, I thought it was the perfect time to kickstart a quarterly Support update to everyone in our community. Support touches everyone here in one way or another so it important I keep you updated as to our progress and plans. I would also love to get your viewpoints and feedback. It is important that we are listening and being guided by your collective voice. A year in Support flies by and upon reflection this has been a year where we have significantly invested in improving our support experience. I am hoping that if you are in regular contact with Support you will have noticed that increasingly you are hearing from different voices on the team. Since January 2022 we have more than doubled the size of the team. This growth has happened across all regions with us bolstering the European, US and APAC teams. We also expanded the team welcoming the Mews POS Support Team which we have also grown by over a third in the last 6 months. Hiri

Sarah.Masterton-BrownMews Employee

posted in Mews updates

Happy Holidays from the Community team 🥳

Hey Community.We’re fast approaching the end of the year and for most this will mean more bookings, skeleton staff and time off! Here at Community HQ, we’ll also be taking some time off. We’ll keep checking in, although responses to your posts from Mews may be less regular than usual. 🐌It’s going to be pedal to the metal in January as we’ll be launching this community to all of our customers 🚀 which I’m so excited about. There’ll be lots of content to come and plenty of new conversations to contribute to.Thanks to each one of you for your support during this pre-release stage of the community and a special mention to @DanS. @Mick and @Robin Gustavsson for hitting the top of the leaderboard. Your contribution has set us up for a great start.Happy holidays and I can’t wait to work with you in 2023! 🎉Sarah, your devoted Community Manager 😎

Sarah.Masterton-BrownMews Employee

published in Mews updates

What's New in Mews: the latest new features: November '22New release

November ‘22. Another busy month for our product team delivering some new features for you.Take a look:NEW FEATURE:Less guesswork, more transparency: Track changes to individual bills with a new Action log.Ever wondered what changes were made to a specific bill, or who made them? You can now view and track all changes made to an individual bill- read more. IMPROVEMENT:Mews University update: New Housekeeper learning path!The Mews University Housekeeper learning path has been updated and is now interactive, informative and in four languages. - read more. Keep a closer eye on channel reservations with the new Reservation sources report.Ever wondered what channel brings the most bookings? How much money each channel returns? Or which channel charges the least? This report will give you these insights. - read more. Kiosk app updates for improved security and increased control. The Kiosk app has undergone a few changes to ensure greater data security for both guests and properties alike.

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