Skip to main content

Mews updates

All the latest Mews updates and what's hot

  • 285 Topics
  • 419 Replies
285 Topics
davide.medaglia
Mews Employee
davide.medagliaMews Employee
published in Mews updates
Mews University update: Mews Booking Engine courseNews

Hey Community,Want to learn how Mews Booking Engine can enhance your guests' online experience and provide them with the best possible stay options?Our brand-new course offer comprehensive learning on the key features, guiding you through the setup process, and sharing valuable best practices.The course is now available in the Mews University catalog for self-enrollment in the following languagesEnglish French German Dutch Spanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning!  Share your feedback after completing the course to let us know how you enjoy your learning experience. 

811
mauritsbots
Superstar Guru
pierre.bazin
Mews Employee
pierre.bazinMews Employee
published in Mews updates
Catch up with Mews in France at L’Apéro des Hôteliers 2024

L’Apéro des Hôteliers, our French roadshow, is on the road again! If you’re in France, we might be coming to a city near you – and we’d love to meet up in person. Whether you want to exchange ideas with fellow hoteliers or just enjoy some good conversation over a drink, this is the perfect opportunity. Each stop on our tour features a lively panel discussion with local hoteliers and top tech partners. We’ll explore how to build the right tech stack for your property and introduce the latest integrations to simplify your operations. Here’s where we’ll be:  26th September: Strasbourg  2nd October: Chamonix  10th October: Paris  16th October: Toulouse  28th November: Nice  Spaces are limited, so be sure to reserve your spot soon. We’re excited to see you, share ideas, and enjoy a great evening together. Head to our event page to learn more and register. We can’t wait to see you there 🥂 

250
pierre.bazin
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Fresh UpdatesNews

Hello Mews Community! 🌟Here's a quick roundup of this week’s highlights and updates.1. IDC White Paper on Mews PaymentsIDC released a white paper highlighting the benefits of using Mews Payments alongside Mews PMS. Key findings include a 24% boost in front desk efficiency, 35% more time on customer service, and a 6.8% increase in ADR. These insights showcase how technology can help hotels operate more smoothly and increase revenue.Want to dive deeper? Check out the full IDC white paper 👈2. Mews Digital Key CourseA new course on Mews Digital Key is now available on Mews University, offering step-by-step instructions and best practices. Available in five languages, it’s a great way to learn how to streamline guest stays and improve operations.Read more here3. Inventory Management in Mews POSThis week, the community addressed two common inventory management topics within Mews POS:How to complete an inventory return: A step-by-step guide on processing returns to suppliers, ensuring stock

450
marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Mews HighlightsNews

Hello Mews Community! 👋We’re excited to bring you the latest updates and happenings from this past week. Whether you’re looking to enhance your skills, dive into sustainability, or catch up on the latest tech improvements, we’ve got you covered! Let’s take a look at the key highlights: Mews University Update: Make the Most of Mews A new course has been launched, available in multiple languages, designed to help you fully utilize all Mews features, especially if you’ve recently transitioned from an old PMS. Read more Hospitality Hot Topics: Sustainable Change with Technology A recent survey explores how hotels are increasing their sustainability investments, leveraging technology to reduce carbon footprints, and implementing social responsibility initiatives. Read more Join the Mews Community Panel on Ecosystem & Open API Join us on September 26th for a panel discussion on integrating new solutions with Mews Open API. Get insights from experts and engage in a live Q&A sessi

200
marketa.oupicka
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
2FA Q&A: Get your questions answered by our experts in this post

You've probably heard that we're rolling out two-factor authentication (2FA) soon to better protect your accounts. We understand you might have questions about what it is and how it works. How to activate 2FA for your Mews account(s)  Have more questions? Our Senior Product Manager, @Rui Oliveira , and Engineering Manager,  @David Endersby are here to help. Drop your 2FA questions right here in the comments below. 👇 Rui and David will be keeping an eye on this post and will respond to your questions. Feel free to leave your questions anytime, and they'll get back to you.➡️ Before you do, don’t forget to check our FAQs; your question might already be answered there. Click ‘show content’ below to view our 2FA Frequently Asked Questions 👇 What is two-factor authentication (2FA)? 2FA is an extra layer of security protecting your account, beyond your password. It requires a code from your phone (or another device) to log in, in addition to your password. This means even if your password i

319220
J
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Join the Mews Community Panel Series on Mews Ecosystem and Mews Open API

Hello, Mews Community!We're excited to announce that another Mews Community Panel Series is here! 📅 Date: September 26th at 10:00 AM CET/5PM JST📢 Topic: Mews Ecosystems and Open APIIn this session, we’ll talk about selecting and integrating new solutions within Mews. Our panelists will share their experiences and explore the creative possibilities of building custom solutions with Mews APIs.If you’ve missed our previous sessions, don’t worry—you can catch up by viewing the recordings. And remember, we’ll wrap up the discussion with a Q&A session, so come prepared with your questions!Thank you to our panelists, @RURURUDS, @Mariusz Siwkowski, and @Hendrik Renken —we're excited to hear all your insights! A special thanks as well to @Ben Hohnen, our solution architect, for bringing this topic to life and moderating the discussion.Register now and help us spread the word! 

922
Sanne
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Monthly Releases Overview - August 2024News

Hello, Mews community! 🌟We hope you're all doing well. August was an incredibly busy and exciting month for us, packed with new features, updates, and courses designed to enhance your Mews experience. Here's a quick overview of all 12 updates: Digital Key on Android: Now available on Android devices, with support for Assa Abloy VisiOnline and Vostio door lock systems, enhancing the check-in experience for a broader range of guests.Read more Mews Kiosk Enhancements: New features include dynamic product pricing, customized check-ins, increased self-service possibilities, and on-device payments, all designed to improve efficiency and guest satisfaction.Read more Simplified Accounting for Rebates: We've streamlined how Mews allocates accounting categories to additional expense rebates, simplifying the configuration process and ensuring consistent application.Read more Enhanced Guests in House Report: More data and filtering options have been added to improve usability, including res

650
marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: A short recapNews

Hi Mews Community! 👋We’re excited to bring you this week’s overview of the latest happenings in our community. From award nominations to insightful panel discussions and new feature updates, there's a lot to catch up on. Dive in below to see what's new and how you can get involved!Here's a weekly overview of updates in the Mews community, with placeholder links for further details:1. Support Mews in the World Travel Tech Awards! 🏆We need your help to maintain our two-year winning streak at the World Travel Tech Awards! With only 12 days left to vote, your support is crucial. The public can vote until September 8th in the following categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Provider World's Best Independent Hotel PMS Solutions ProviderTake a moment to vote and help us make it three years in a row! Thanks for your support! 🦄2. Community Panel Series Recap 🚀Dear Mews Community,We had a fantastic Community Panel Series yesterday! A big thank y

100
marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Community panel discussion recording: Next-Gen Guest Loyalty

Dear Mews Community,We had the pleasure of hosting an incredible Community Panel Series yesterday, and it was an absolute blast! A huge thank you to our amazing panelists: @Elizabeth Harris from LeBlanc + Smith, @eli.grossenbacher from Gravity Haus, and @kevino from Nômade People. Their insights and expertise truly made the event special. 🚀A big thanks to @coudert.mathias for expertly moderating this session! ⭐Our panelists had the opportunity to share their views on how to build a loyal base of guests without the need for a points & tiers program. In short, they will tell you: How they define loyalty and the goals they aim to achieve with it. The importance of human interaction and technology in growing loyalty. The main KPIs they track to prove the success of their strategy. As the cherry on top, they revealed the big trends that everyone in the industry should monitor closely.We encourage you to watch the recording and feel free to leave a comment—we would love to hear your fee

1400
marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Join Us this Wednesday for the Next-Gen Guest Loyalty Panel!

Hello Mews Community! 🌟Last call to join our enlightening panel discussion tomorrow on Next-Gen Guest Loyalty: strategies for the modern hotelier.📅 Date: Wednesday, August 28th⏰ Time: 9am PT / 12pm ET / 6pm CETOur esteemed panel includes:Eli Grossenbacher from Gravity Haus Elizabeth Harris from Le Blanc + Smith Miguel Isla and Kevin O’Donell from Nômade PeopleAnd don't miss Mews Solution Architect @coudert.mathias, who will be moderating the discussion.Why Attend?Gain valuable insights. Network with industry leaders. Get answers to your burning questions.If you haven’t registered yet, now’s the time! Please share this event with anyone who might benefit. Let’s grow our community and knowledge together!👉 Register hereLooking forward to seeing you there! 🌸

140
marketa.oupicka
Mews Employee
elena.pudova
Mews Employee
elena.pudovaMews Employee
published in Mews updates
Support Tip of the Week: Understanding How the Mews API WorksTutorial

Dear Community,We often receive inquiries about data integration issues, specifically when customers believe that Mews is not sending data to certain integrations. To clarify and empower you with better understanding, let's delve into how the Mews API operates.The Misconception: Mews Sending DataOne of the most common misconceptions is that Mews proactively sends data to integrations. However, this is not how the Mews API functions. Mews holds the data, but it is up to the integration to request it. If data is not being received by an integration, it usually means one of the following:The Integration is Not Requesting the Data: If an integration claims they are not receiving data from Mews, it's possible they haven't requested it. Mews does not automatically push data to integrations; instead, integrations must actively make requests for the data they need. Request Errors: Sometimes, an integration might request data but encounter errors in the process. These errors can occur for vario

1932
elena.pudova
Mews Employee
olivia.dingreville
Mews Employee
olivia.dingrevilleMews Employee
published in Mews updates
Learn & Share #02: The power of upsells in the new Guest PortalNews

Hi there!  I’m Olivia from the Mews Product team. Welcome back to our Learn & Share series, where we dive into the development and features of our new Guest Portal. If you missed our first post, don’t worry—you can catch up on all the details here. Today we’re exploring a powerful functionality in our Guest Portal: upselling products while a guest completes their online check-in. This is a great opportunity for guests to enhance their experience. Now that their trip is approaching and booking it may be a distant memory, guests will be more inclined to add one or two extras to make their stay even better. And it is also a great way for you to showcase what your property offers and to get some ancillary revenues in. Our designers have revamped the user experience to improve usability, showcase your offer in the best way and boost conversion. Here’s a sneak peek of the before and after:  On average, we see that 10% of guests who are offered an upsell, convert and add at least one item

3442
olivia.dingreville
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join Us Next Week for the Mews Community Panel Series on Guest Loyalty

Hello Mews Community! 🌟Join us next week for an enlightening panel discussion on Next-Gen Guest Loyalty: strategies for the modern hotelier. 📅 Date: Wednesday August 28th⏰ Time: 9am PT / 12pm ET / 6pm CETWhy Attend?Unlock valuable insights. Network with industry leaders. Ask your burning questionsIf you haven't registered yet, make sure to do so! And please share this event with anyone who might benefit. Let’s expand our community and knowledge together!👉 Register hereSee you there! 🌸

400
Sarah.Masterton-Brown
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Join Team Mews at These Exciting Events in September and OctoberNews

Hey Community!Are you ready to connect, learn, and have some fun with Mews?This September, we’re hitting the road and popping up at some incredible events across the globe. Whether you're in Sydney, France, or Munich, there's a chance to meet our team, dive into engaging discussions, and enjoy some great company.Here’s where you can catch us in person:1. NoVacancy Sydney 2024📅 When: Sep 18-19, 9:00 AM - 5:00 PM (CEST)📍 Where: ICC Sydney, Stand 636Meet us at the top APAC hospitality event. Visit Stand 636 to see Mews and RoomPriceGenie in action. Book your meeting slot to skip the line2. Drinks in Sydney📅 When: Sep 18, 6:00 PM - 9:00 PM (CEST)📍 Where: TBDUnwind after NoVacancy at our cocktail reception with harbor views and networking with Mews experts. Register now3. L’Apéro des Hôteliers - France 2024📅 When: Sep 26 - Nov 28📍 Where: Multiple cities across FranceJoin us for panel discussions, drinks, and networking in Strasbourg, Chamonix, Paris, Toulouse, and Nice. Whether you're

190
marketa.oupicka
Mews Employee
sasha.collecutt
Mews Employee
sasha.collecuttMews Employee
published in Mews updates
UserVoice upgrades: Leaving your feedback has never been simplerNews

Many of the updates we make to the Mews platform are inspired by users like you. As we grow, it's important that your voice continues to shape our platform. That's why we've simplified our UserVoice forum and how we handle your suggestions. It's now even easier to share your feedback and help us build a better Mews for everyone. What’s changing?  Fewer categories: We've simplified things to make it less confusing to find the right place for your suggestions.  Don't worry, no ideas will be deleted. We're just moving them to new, streamlined categories.  Simpler statuses: New ideas will automatically become available for others to vote on (and will have the "Idea to Upvote" status). We'll change the status to "Released" when they're live in Mews.  This means you'll always know exactly where your ideas stand. We’re removing the other statuses, so all ideas (about 4,000) will be updated to either “Idea to Upvote” or “Released.” We'll also keep you updated on the progress of ideas you're f

2450
sasha.collecutt
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: A brief recapNews

Hello Mews Community!We hope you're all having a fantastic week! As always, we’re here to keep you updated with the latest happenings in Mews. From billing tips to exciting tech transformations, there’s plenty to share. Let’s dive into what’s been going on:1. Mews Olympics: Billing Made EasyBilling with Mews is fast and effortless, allowing you to focus on your guests. From handling invoices to resolving disputes, Mews ensures smooth and efficient processes every time.2. Strawberry Hotels' Tech TransformationStrawberry Hotels has successfully modernized their operations with Mews at the core. Their story showcases the power of tech integration in enhancing guest experiences. How has tech impacted your hotel? We'd love to hear!3. User Testing: We Need Your FeedbackWe’re refining our Guest Profile Match and Merge feature, and your input is crucial. Spend 10 minutes on our latest test to help us improve the experience.👉 Take the Test4. Support Tip: Avoid Payment FailuresPrevent payment i

270
marketa.oupicka
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Fresh Updates and Key HighlightsNews

Hello Mews Community!We know there’s been a lot of discussion around security and 2FA this week. To make things easier, we've created a dedicated space on the community where you can find all the information on 2FA: 2FA Info. Plus, we’ve introduced a new tag to help you navigate the topic better: 2FA Tag.Other News:Learn & Share #03: Tips on increasing online check-in completion rates, including email template customization and using SMS reminders. Support Tip: A guide to simplifying Expedia mapping with Mews Operations, including key points and common pitfalls. New Beta: Join the beta version of our new Manager Report. Be among the first to try it and provide feedback to shape its future. Monthly Releases Overview - July: Check out the latest Mews updates designed to enhance your experience. Vote for Matthijs Welle: Our CEO is nominated for a CxO Award. Your vote can help secure his win!Enjoy the weekend ahead, and as always, feel free to share your thoughts with us in the communi

290
marketa.oupicka
Mews Employee
jesson.atherton
Mews Employee
jesson.athertonMews Employee
published in Mews updates
Mandatory two-factor authentication is coming to Mews – here's why it matters

Let's face it: passwords, while important, aren't enough to keep your online accounts completely secure these days. That’s why we're introducing mandatory two-factor authentication (2FA) for all Mews users. This is a big step towards making your accounts – and the data you trust us with – better protected. We know security is a top priority for everyone, so we want to explain why we're making this change and how it benefits you. For more detailed information, we've created a custom page about 2FA where we gather everything you need to know—have a look there. Why 2FA? Think of 2FA as an extra layer of protection beyond your password. It means that even if someone gets hold of your password (through phishing or other means), they won't be able to access your Mews account without a second piece of information – in this case, a code on your phone from an authenticator app. This helps to:  Prevent unauthorized access: 2FA makes it much harder for hackers to get into your account.  Protect

1036224
david.endersby
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Monthly Releases Overview - July 2024News

Hello Mews Community!We’re excited to share this month’s updates with you. We hope you enjoy these enhancements designed to improve your experience with Mews. 😎1. Enhanced Navigation in Mews OperationsImprovements:Faster load times and smoother browsing. Simplified navigation with single-page URLs. Modern, intuitive design. Consistent navigation across Mews Operations. Efficient system resource management.Read more2. Upgraded Guests in House ReportBenefits:Advanced search and filter options. User-friendly, redesigned layout. Loyalty tier visibility. Separate tabs for reservations and space blocks.View the details3. Update User Account Information in Mews AppFeatures:Update personal information from the app. Change language and region settings. Enable two-factor authentication (2FA).Tell me more4. Improved Reservation Flow for Space CategoriesImprovements:Manual editing of space categories and prices. Automatic alignment of requested and assigned categories. Alerts for potential overbo

580
marketa.oupicka
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Security - helpful guides

For more helpful guides and information on Two-Factor Authentication and security, follow the links below: Set up Two-Factor Authentication (2FA) via email Set up Two-Factor authentication (2FA) using an authenticator app How to bookmark the Mews login page How to set up your user account in Mews Operations Change your Mews user account password Reset your Mews user account password How to change your Mews user account information Securing your Mews Multi-Property user accounts How to set up and use a password manager Tips for creating a secure password for your Mews user account How to prevent misuse of your property and guest information from phishing attacks How to reset Two-Factor Authentication (2FA) for users in Mews Operations How to add the Reset two-factor authentication (2FA) permission to Admin users in Mews Operations How to create a two-factor authentication (2FA) exemption list Two-factor authentication (2FA) login journey in Mews How to swit

3251
Leif Penning
Senior Guru
olivia.dingreville
Mews Employee
olivia.dingrevilleMews Employee
published in Mews updates
Learn & Share #03: How to get more guests to complete their online check-inNews

Hi there! I’m Olivia from the Mews Product team. Welcome back to our Learn & Share series, where we explore the latest developments and features of our new Guest Portal. If you missed our last post, don’t worry—you can catch up on all the details here Learn & Share #02: The power of upsells in the new Guest Portal Today, we’re focusing on a crucial topic: how to get more guests to access the portal and complete their online check-in. Step 1: Review Your Email Templates The first step is simple: review your email templates. You can include links to the Guest Portal in the confirmation email to get guests started right away. And send them an invitation to check in online a couple of days before their arrival. While Mews provides default templates, we recommend customizing your emails to reflect your unique sense of hospitality, whether it’s a warm welcome or an efficient guide for a quick and frictionless arrival. Customizing emails with your branding, images, and tone will drive

3620
olivia.dingreville
Mews Employee
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Mews NewsNews

Dear Mews Community,Welcome to this week's overview! Big shoutout to @jones.eth  for being the most active member in July! Thanks for all your contributions and for keeping the community lively. 🌟1. Understanding Mews Data Integration - Support Tip of WeekMews does not send data to integrations automatically; integrations must request it. If data isn't being received, the integration might not be requesting it or there could be request errors. For more details, refer to our guide.2. Phishing Threat AlertBeware of fake Mews login pages. Always type https://app.mews.com directly and check the URL carefully. Inform your team and report any suspicious activity immediately. Read more in the original article 👈3. Lessons from Athletics for HoteliersApply athletic principles to hospitality:Continuous training Supportive community Leveraging partnerships Long-term improvementsFor more insights, visit our blog.4. Resolving Invoice Issues in Mews POSIf you encounter a 'PMS Error' when closing a

350
marketa.oupicka
Mews Employee
jason.warnaar
Mews Employee
jason.warnaarMews Employee
published in Mews updates
Important: Avoid Googling "Mews Login" - Protect Your DataNews

Dear Mews Community,As a Customer Success Manager at Mews, I'm writing to alert you to a serious phishing threat affecting some of our customers. Fraudulent websites posing as the official Mews login page have led to data breaches by tricking users into entering their credentials. Here’s how you can protect yourself:🔷The Phishing ThreatCybercriminals have created fake sites that mimic our Mews login page, appearing in search results for "Mews login." A common deceptive URL is:Official URL: https://app.mews.com Fake URL: https://app.mewsz.com (Note the extra "z")These sites aim to steal your login information.🔷How to Stay Safe Don't Google "Mews Login" Always type the URL directly: https://app.mews.com or use a bookmark to access the official site. Check the URL Before logging in, double-check that you are on the correct Mews page. Be cautious of any slight changes in the URL. Use Two-Factor Authentication (2FA) Enable 2FA for an added layer of security. This will help protect your ac

5051
j.spiess
Senior Guru
marketa.oupicka
Mews Employee
marketa.oupickaMews Employee
published in Mews updates
Weekly Community Overview: Check the latest updatesNews

Hey Mews Community!Hope you’re all having a great week! We've got some exciting posts lined up for you, from live sessions and insightful recordings to helpful video guides. Here’s a quick look at what’s happening in our community:1. Upcoming Live Q&A: AI in HospitalityWe invite you to an exciting live Q&A session on "Applying AI in the Hospitality Industry," hosted by Runnr.ai on September 5th, 2:00-2:45 PM CET. Discover how AI is transforming the hospitality sector with insights from experts like Reza Assadi and Frank van den Berg. Don’t miss this chance to explore the future of AI in hospitality!Register Here2. Mews University POS Live Sessions Start July 30th!Starting July 30th at 10:00 AM CET, our POS team is hosting bi-weekly live sessions to enhance your understanding of our Web Admin setup. Tailored for properties in the onboarding phase, these workshops offer valuable insights into our POS system. Sign up through your MEWS University account to secure your spot!Sign Up

280
marketa.oupicka
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Important notice: Mews unaffected by global IT outage

We're aware that a global technical outage, linked to cybersecurity software, has affected IT systems and industries worldwide.Rest assured, Mews remains fully operational at this time, including Mews Guest Journey, Operations, Payments, POS and Terminals. ✅Our teams are monitoring the situation closely and we will update you promptly if anything changes.As always, we're here to help, so please reach out to our Customer Support team if you require any assistance.

330
Sarah.Masterton-Brown
Mews Employee
Community-widget-Referral-Program

Latest badge winners

Show all badges
Terms and ConditionsCookie settings