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Hey Mewsers,  

Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 

Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. 

Check them out here: 

First impressions, remastered 

  • Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome. 

  • Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic. 

The personal touch 

  • Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group. 

  • Smart Tips upgrade: Your AI assistant now shows spend history and top-ordered items, so you can instantly recognize regulars. 

  • CLTV granular view: See lifetime spend across all stays and properties to identify loyal guests. 

Behind the scenes 

  • Dynamic email conditions: Pre-arrival emails adjust automatically by guest segment. 

  • Billing automation: Handle complex group bookings with multiple billing rules. 

  • Automatic payment routing: Pre-stay payments land on the right bill straight away, so no more chasing ‘unpaid items’. 

The Mews Summer Release is live today. Check it out here 👈 

The kiosk right now is having technical problems and incomplete features. We’ve currently stopped using it but i hope it will be in a usable state again soon 👍.

We have the Enterprise bundle but we don’t have access to the new feature for the guest id i hope it will be solved shortly :) 

Curious on how the guest ID and foto collection works? We are not able to activate it. Any one have a clue?

Hi ​@jones.eth, I hope these issues have now been resolved and you’re back using the Kiosk. 

If you’re still having issues and haven’t already, please do share the details with our Support team so the team can get this resolved.

Hi ​@SouhaelG and ​@Mark Alexander Joel, thank you for sharing this feedback. 

The Guest ID capability is only available with the Advanced Guest Experience module of Mews. If you don’t currently have access then please do contact your Customer Success Manager to discuss further as they will be able to help. 

Thank you,

James

Hi ​@jones.eth, I hope these issues have now been resolved and you’re back using the Kiosk. 

If you’re still having issues and haven’t already, please do share the details with our Support team so the team can get this resolved.

Hey ​@james.taylor we already contacted support because the kiosk deletes companions from reservations in certain situations. We received feedback that this is a known "limitation" in the system for which there is no concrete solution in the planning right now.

We try to avoid this in our system by not issuing the kiosk for potentially compromised reservations, but of course, this isn't a particularly good situation. This problem should presumably affect all Mews customers maybe depending on the country of the property or system settings.

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