Mews updates

Hi Mews Community 👋May brought a fresh batch of updates – here’s what’s new and exciting! 🌟 🚀 New Features 📧 Build custom guest emails your way. You can now design your own branded email templates with the new, easy-to-use email editor in Mews Operations. Build using the new design templates or design from scratch with your own images, customize layouts, and more—no coding needed! But if you prefer code, that’s still available too.   🎓 Elevate your expertise: Mews University Monthly Update  Mews University is expanding your learning opportunities with a brand-new course designed to help you master key features and maximize efficiency. Ready to boost your skills? Try it and create a rate group! 🔁 Improvements 📋 Now even better: Smarter guest data collection with the Check-in form. The Check-in form has been flexible for a while—but now it’s even better. You can customize the data you collect not just from the reservation owner, but also from additional adults and children in the

 Mews Events is currently only available in EU & APAC. Hi Mewsers 👋  Does it take you over 2 minutes to send Group quotes? Do you have event spaces sitting empty most of the time? Not for long. Introducing Mews Events, an add-on specially designed for hotels hosting Groups and MICE. Ideal for independent hotels with or without meeting spaces, it manages everything from function sheets and space reservations to quotes and invoices.   And with automation speeding everything up, you're free to focus on guests.  With Mews Events you’ll enjoy:  Dedicated booking engine to take detailed Group and event requests 24/7  Automated quotes, invoicing and reminders  Flexible function sheets by role  Embedded in Mews PMS (with automated availability blocks, rates, etc.)  And more...   Adding a new tool to your tech stack can be daunting, but Mews Events couldn’t be simpler to use. Training for users takes as little as 15 minutes and it’s fully embedded in Mews, with the same clear design.Ta

Hey Mewsers 👋 Everywhere you turn, AI is shaking things up. But luckily for hotel revenue managers, it’s changing things for the better!Today’s tools aren't just suggesting prices; they’re reacting to market changes in real time and updating rates automatically. That means less manual work, faster decisions and more consistent revenue for you. But there's a catch. AI doesn’t know your brand, company goals or your local market as well as you. That’s why we’re seeing the best results coming from hotels where humans and machines work together.  3 ways to strike the right balance:  Set your strategy first  AI can’t follow a plan if you haven’t created one first. Define your goals, rate hierarchy and key parameters. Then sit back and let the system do its thing.  Plan for what you can predict  Feed your RMS details on high/low seasons, public holidays and key events so it can make smarter calls.  Stay ready for surprises  From last-minute group cancellations to unexpected concerts, AI re

When the market shifts suddenly, most hotels are left scrambling to update their prices. But not the smartest ones. The smartest ones are already using AI to optimize their rates, 24/7. Enter Atomize, a Mews company. Our AI-powered Revenue Management System is enabling hoteliers to thrive despite uncertainty, saving them 20–30 hours a month and increasing RevPAR by up to 37%.  Join our live webinar to see how it works and how to make 2025 your most profitable year yet.  🚀 Why attend? This 60-minute session is designed to show you how Atomize can get you ahead in an unpredictable market (and keep you there). You’ll walk away knowing:  Why pricing needs to move in real time – not in your spare time  How Atomize turns complex data into clear, strategic insights  Results Atomize customers are actually seeing in numbers  How it fits seamlessly with Mews to simplify operations and give you time back   📅 When and where? English Webinar: 17 June 5pm CET French Webinar: 23 June 11am CET  G

Hey Mews Community 👋 Did you catch our vision for the future of the Guest Profile at Unfold in April? Well, it’s rooted in a simple truth: “If you don’t delight your guests, you don’t have a business.” We all know guests are everything. But too often they’re treated like strangers. And that’s not a staffing issue. It’s a systems issue. One we’re helping solve with Guest Intelligence. 💡 Introducing the Guest Intelligence Series In this new monthly series, we’ll talk through how we’re transforming the Guest Profile from a simple record of a stay, into a dynamic tool to delight guests and grow revenue. Each post will unpack:  What we’ve released  Why it matters for your business  And where we’re headed next  But before we dive into product, let’s go into the wider shift we’re seeing in hospitality. 📊 From RevPAR to RevPAG: Why Guest Intelligence matters Hoteliers have been using RevPAR to measure success for decades. You probably do too! But as Matt, our CEO, puts it: “If RevPAR was

Hi Mewsers 👋 It’s been an exciting 12 months at Mews, with countless new product launches, game-changing acquisitions and feature enhancements. And with so much change, it’s easy to lose track of our achievements. So, Matt and Richard sat down to reflect on some of the most exciting product updates. Check out the product recap to see how we’re helping:  Drive direct bookings  Boost staff efficiency  Embrace AI and automation  Bring in even more revenue   And that’s just the beginning. After all, we’ve been busy 🚀 Every feature upgrade, new launch and product acquisition is driven by your feedback. So, thank you for being a part of this journey with us, we can’t wait to see what the next 12 months bring. Check out the full recap here.  

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in French. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in German. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

Hi Mews community! 🌟Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid.   Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever.   Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys. Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your emai

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

Hi Mews crew,  We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business.  🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share:  How Multicurrenc

Hello Mews community!Check out our latest updates from March below! 🌼 🚀 New Features New group invoicing layout: Review bills with confidence. No more struggling to review complex group invoices. The new group invoicing layout simplifies billing for group reservations, making it easier for your customers to check charges and stay within agreed spending limits. Previously, guest charges were scattered across pages, making it hard to verify details. Now, every charge is neatly grouped by guest for quick and accurate review.  🔁 Improvements Automatically create and assign bills in Mews Operations. The new billing automation solution for Mews Operations is here! Billing automation enables you to configure rules to automatically create bills and assign them to specific owners according to the schedule and conditions you specify. Note: ‘Billing automation’ replaces the functionality previously referred to as ‘Routing rules’ in Mews Operations. Take a payment for multiple invoices with dif

Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.And here's the exciting news – our outstanding product team is working on something awesome to make this process even easier. How cool is that? 🚀 Stay tuned for updates on that!Read more on classification in this help article 👈Keep those questions and good vibes coming, and we'll keep the tips flowing. 

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

Hey everyone 👋 Have you got an unused space in your hotel that’s just gathering dust? An empty server room after moving to Mews, perhaps 👀 Well, as remote work becomes more popular, demand for flexible workspaces is rising. By transforming that old server room into a coworking space* and offering it through Mews Spaces, you could bring in more revenue and attract a wider range of guests to your hotel.   Why coworking spaces just make sense for hotels  Hotels are already set up to receive guests en masse.  Workspaces can attract a wider range of guests, as well as local remote workers.  They bring a new, steady income stream, even out of season.   Ok... but how to go about adding a coworking space to your hotel?  Is there demand? Talk to local businesses and guests to figure out if a coworking space will add value. If the answer’s no, then a coworking space probably isn’t for you.   Is there space? Look for a spot that’s accessible and welcoming but won’t get in the way of your ove

With cybercrime rising, there’s an uncomfortable truth we all need to acknowledge: passwords alone aren’t enough to keep our accounts safe. That’s why we’re adding another layer of protection with Trusted Device Authorization in Mews Operations.  It lets you control which devices can access your account, keeping unauthorized users out – even if they manage to get your password. Ready to add some serious muscle to your system security? 💪 Here’s what you need to know. What is Trusted Device Authorization Management? Trusted Device Authorization ensures that only approved devices can access your system. It offers an extra layer of security that prevents unauthorized users logging in, even if they somehow acquire valid login details (through phishing, for example). The latest enhancement enables property admins and users to view and manage a list of approved devices in one place. Whether you need to remove an old device or review active logins, you have complete visibility and control.  W

Hi everyone, I’m excited to announce that Mews is now integrated with Mirai! With +4,000 customers, Mirai goes beyond a booking engine, offering also website and metasearch solutions as well.This connection ensures that rates, availability and reservations are always up to date, minimizing manual workload and preventing overbookings.Mirai seamlessly integrates with Mews, enabling real-time data synchronization between the two systems.Thanks to this integration you will get:Increased Efficiency: automates the transfer of crucial data between Mirai and Mews, eliminating manual entry and reducing human errors. Optimized Revenue: dynamic rate updates and restriction management help maximize revenue opportunities. Real-Time Accuracy: prevents overbookings and ensures all sales channels display the latest availability and pricing. Seamless Guest Experience: ensures that direct bookings are processed smoothly, reducing operational friction. Scalability & Flexibility: hotels can easily man

Learn why email is the safest way to use 2FA  Phishing attempts targeted at the hospitality industry are becoming increasingly sophisticated, so staying secure requires extra measures.  Falling victim to a phishing attempt and granting unauthorized access to malicious entities can result in significant financial harm to both your guests and your hotel. It’s easy to make a mistake, especially with how creative these campaigns are.  Prevent unauthorized access to sensitive information  One effective way to protect your business is by implementing Two-Factor Authentication (2FA). This security measure requires users to verify their identity through a secondary method, adding an extra layer of protection to your accounts.  Why choose email for 2FA?  While both email and authenticator apps are safe ways of using 2FA, using email for authentication is our recommended method. Here are the benefits of using email:  Increased security: using a link sent to the email keeps users on legitimate do

Hello Mews community!Check out our latest updates from February below ✨ 🚀 New Features  Give your guests the power to choose their room in Mews Kiosk! Want to deliver a more personalised check in experience for your guests? With space selection in Mews Kiosk, guests can choose their ideal room based on their preferred space features, increasing guest satisfaction and freeing up your team’s time. 🔁 Improvements Find and manage rates easily with rate group filters. Finding the right rates just got easier! We’ve improved visibility and linking for rates in Rate groups, making it easier to find, filter, and navigate directly to the rates and policies you need. Improved Mews S2 Terminal flexibility – More freedom, same simplicity! Ever wished your Mews S2 terminal could handle payments from other POS devices? Now it can! We’ve enabled additional functionality on Mews S2 terminals, giving you the freedom to initiate payments from your other POS devices. Whether your staff are taking orders

Do you want to boost revenue with international guests? Would you like to attract global travelers?  If the answer to either question is yes, then you should sign up for our exclusive webinar on Multicurrency by Mews Payments. Sign up now Why Multicurrency matters Multicurrency is a new feature that turns every transaction with international guests into a revenue-boosting opportunity – while also enhancing your guests’ payment experiences at the same time.  It’s a win for both properties and customers.  Take a first look As ever, we want Mews Community members to get the lowdown first. That’s why we’re inviting you to join our fintech experts for a deep dive into how Multicurrency can transform your business.  We’ll be sharing:  An in-depth interview with a hotelier who has recently used the feature, focusing on how it positively impacted both his business and guests   Key insights from the early access program  A live demo with the product team showcasing how easy Multicurrency is t

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

When HotelTechReport announced their 2025 Awards, we were thrilled that Mews POS was named as a finalist in the Hotel Restaurant POS System category🎉  This is the first year that Mews POS has been eligible for the awards, so to secure such a great result is super exciting. It’s testament to the hard work our team has done to bring greater functionality, plus more characteristic Mews innovation, to the platform.  What makes Mews POS an industry-leading solution?  Digital ordering to remove friction and free staff to focus on service  Embedded payments to manage all payments effortlessly in one platform  Digital tipping makes rewarding staff easier and more transparent  Ingredient-level inventory to track, plan and stock with confidence  Real-time reporting to analyze performance, even across locations  One device to take orders and payments for efficient operations    More than 1,000 hotels are now using Mews POS to streamline their F&B operations and elevate their dining expe

Still manually adjusting prices and analyzing mountains of market data in spreadsheets? Why not let technology do the heavy lifting? It’s time to embrace the future of revenue management.  Meet Atomize, a Mews company and industry-leading Revenue Management System (RMS) that optimizes your pricing strategy in real time, ensuring you maximize revenue while saving valuable time.  👉 Register your interest here and your CSM (Customer Success Manager) will be in touch.  Why automate revenue management?  An RMS like Atomize ensures you never miss a revenue opportunity by dynamically adjusting rates based on market demand. Here’s how it benefits your property:  Increase revenue: Customers see an uplift of up to 37% in ADR and 35% in RevPAR.  Save time: Automating manual pricing updates cuts up to 30 hours of manual work per month.  Stay competitive: Real-time market analysis helps you outperform your competition.  Enhance guest experience: Free up staff time for guest interactions instead

Hello Mews community!We're excited to bring you an overview of the latest updates from January. Here’s what’s new: New Features Transform check ins and key management with MIWA!We are excited to announce that Mews now integrates with MIWA. The MIWA integration allows you to encode room keys directly from Mews Operations and Mews Kiosk. This avoids the need to switch between Mews and MIWA during check in for a more efficient process. Guest extended their stay? Great news! Now automatically create a new reservation in Mews Operations. You can now automatically create a new reservation when a customer extends their stay, preserving the original reservation’s details in Mews Operations. Meet the new way to create reservations, directly from the Timeline. Get ready for a game-changing feature! You can now create reservations directly from the Timeline in Mews Operations. Check availability and book faster—both in one convenient view! More account security with the new Trusted devices list.