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Crafting a Merry Stay: Managing Holiday Restrictions at Your Hotel

  • 13 December 2023
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Crafting a Merry Stay: Managing Holiday Restrictions at Your Hotel
coline.poussiere
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Dear Mews Community,

As the festive season approaches, we understand the importance of managing stay restrictions efficiently to ensure a seamless experience for both hoteliers and guests. To help you navigate this period successfully, we've compiled some tips on implementing stay restrictions for Christmas and New Year's. 🌟❄️🎄

Minimum Stay Restriction for Christmas and New Year's
Objective: Encourage guests to stay for a minimum of two nights, covering both the 24th and 25th of December.

How to Implement:

  1. Select Dates: Choose the specific dates you want to enforce the minimum stay. In this case, it would be the 24th and 25th of December.
  2. Set Duration: Indicate the minimum stay duration, ensuring that guests stay for at least two nights during the specified period.
  3. Communication: Clearly communicate these restrictions on your booking platform, website, and any promotional materials to manage guest expectations.

Minimum Stay on Arrival vs. Minimum Stay for the Entire Period

1. Minimum Stay on Arrival:
Scenario:
If you have a Close to Arrival with an exception for a minimum length of Stay 3 nights for the 24th of December for all rates, all spaces.

  • If a customer attempts to make a reservation for arrival on the 24th, no rate will show up if they do not select at minimum 3 nights
  • If a customer attempts to make a reservation for arrival on the 23rd or the 25th, rates will show up even for 1 or 2 nights.

How to Implement (based on example):

  • Choose Close to Arrival
  • Input the date, ie: 24/12/2023 to 24/12/2023
  • Specify the conditions
    • days of the week, ie: leave all
    • rates or rate groups, ie: all rates
    • spaces, ie: all spaces
  • Set a Minimum Length of Stay, ie: 3 Nights

2. Minimum Stay for the Entire Period:
Scenario:
If you have a Close to Stay with an exception for a minimum length of Stay 3 nights for the 24th of December for all rates, all spaces.

  • If a customer attempts to make a reservation that includes the night of the 24th, no rate will appear if they do not select at minimum 3 nights.
  • If a customer attempts to make a reservation for departure on the 24th, rates will show up even for 1 or 2 nights.

How to Implement:

  • Choose Close to Stay
  • Input the date, ie: 24/12/2023 to 24/12/2023
  • Specify the conditions
    • days of the week, ie: leave all
    • rates or rate groups, ie: all rates
    • spaces, ie: all spaces
  • Set a Minimum Length of Stay, ie: 3 Nights

 

By employing these strategies, you can tailor your stay restrictions to suit your hotel's unique needs during the festive season. Remember to communicate these restrictions clearly to guests to enhance their booking experience. Wishing you a joyful and successful holiday season! 🎁🏨🎅

Coline - Customer Support Representative @ Mews

6 replies

Ethros
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As a follow-up …

We want to have a different cancellation policy for this period.  I’m struggling to implement that, do you have an y insight?  thanks!
E

coline.poussiere
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Hi @Ethros 

As the cancellation policies are dictated by the rate groups, I would suggest creating a rate group for your holiday rates and setting up for that rate group the cancellation policy you need.

Coline - Customer Support Representative @ Mews
Ethros
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Thanks @coline.poussiere 

 

what happens when a reservation crosses two rate. Groups? CN they still make a reservation?

coline.poussiere
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Hi @Ethros 

At present, each reservation can only have a rate and each rate can only belong to one rate group.

Because of this, it should not be possible for one reservation to be made on two rates or two rate groups.

 

For example; if you have a Christmas rate available only 24th to 26th of December, and a normal rate available only from the 26th forward; in the case a customer tries to book from 24th to 29th, he will be told no rates are available, as no rates cover the totality of the period.

 

For the example above, a clever play on restrictions could be made to allow the preferred of the two rates to show in this particular case.

Coline - Customer Support Representative @ Mews
Ethros
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A restriction using the overlap function I’m thinking ? No?

coline.poussiere
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Hi Ethros,

it really depends what you are trying to achieve, and which rate needs to be sold (package wise)

let’s say you have a Christmas package that is a bit more expensive than your normal rate to be sold for 24th and 25th.

As it offers different packages than your usual rates, what do you want to happen if a customer wants to book 24th to 27th?

  1. Sell him the Christmas rate for the full duration
    • For that one I would probably do a close-to-arrival on that rate for days 25th to 27th rather than a close-to-stay (that would allow the customer to book that rate for arrival 24th while not limiting to only those dates)
  2. Sell him your usual rate for the full duration
    • For that one, it would probably be best to play on stay duration, ensuring that a customer booking on arrival 24th for 2 nights, cannot book on the usual rates, but a longer stay could)

To be able to fully advise what needs to be done within the restrictions we offer, we need to understand what is the expected behavior

Coline - Customer Support Representative @ Mews

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