As for the guest journey, we have included the SMS add-on. It works well; however, we’ve noticed that for guests who don’t have an email address but only a phone number, no additional SMS is sent. We’re wondering if there’s a setting that allows the system to send the SMS in such cases — so that guests without an email address but with a phone number still receive the message. This would help encourage them to use the online check-in even when we don’t have their email.
Question
Online check in SMS to guests without email
+1As for the guest journey, we have included the SMS add-on. It works well; however, we’ve noticed that for guests who don’t have an email address but only a phone number, no additional SMS is sent. We’re wondering if there’s a setting that allows the system to send the SMS in such cases — so that guests without an email address but with a phone number still receive the message. This would help encourage them to use the online check-in even when we don’t have their email.
From what I know it should work. We have used the sms package for a few months but it was a bit to expensive for the outcome.
Thanks, Johannes! We think the SMS add-on works well and is worth the cost since it increases the use of online check-in. However, it still only triggers once an email address exists — not without one. My goal is to enable guests who only have a phone number (cellular of course as is the case for nearly 100% of guests in Sweden) to also be able to check in online.
+1Thanks, Johannes! We think the SMS add-on works well and is worth the cost since it increases the use of online check-in. However, it still only triggers once an email address exists — not without one. My goal is to enable guests who only have a phone number (cellular of course as is the case for nearly 100% of guests in Sweden) to also be able to check in online.
ok but i am courios how do you get your reservations? Email address is required here in MEWS as unique identifer for the guest profile.
If these are direct bookers you might change your needed information to inlcude them into your needs.
Only issue we see here is with booking.com as the links are blocked on there message system but you might get their phone number as well.
We only get email adress thruu our own channels, and the "phony" adresses from OTA's. For all Travel agency reservations we never get emails to the guest.
+1ok i do not know your set up and your business mix but at least expedia and booking.com should hand over fake email addresses to get in touch with the costumer...
I know! For OTAs it works so smoothly — they receive the actual check-in emails not only through their chat but also directly in their inboxes. I’ve tested it myself several times.
+1I know! For OTAs it works so smoothly — they receive the actual check-in emails not only through their chat but also directly in their inboxes. I’ve tested it myself several times.
does it work with booking.com as they are blocking links on mobile devices?
+1- Mews Employee
- 37 replies
Hi
Thank you for post. My name is Nic from the Support Team and I am happy to assist you!
Please note that the Guest Portal currently requires a valid email address to create the guest’s portal profile and generate the secure, tokenized link that we include in our messages. Because of that dependency, Mews only sends the SMS when there’s an email on the profile; without an email, we don’t send the SMS invite/reminder.
I hope this clarifies it. If you have any other questions, please let us know!
Kind regards,
Nic
Join the Mews Community!
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
Already have an account? Login
Login to the community
No account yet? Create account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.