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Configure email templates with reservation data

  • November 9, 2025
  • 2 replies
  • 39 views

Mark Alexander Joel
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We would like to include more booking-specific details in the email sent after check-in — specifically the Mews Booking Number. This is important because guests need this number to generate a new key at the kiosk if they lose their original one. However, I can’t find where to access existing fields containing data from the booking? Where is it hidden 😅👍

Best answer by Robin Gustavsson

Hello,

You should be able to include {confirmationNumber} in the After Check-In template.
You can see the full list of available placeholders for each template here: 
https://help.mews.com/s/article/placeholders-bookable-services-mail-templates?language=en_US#after-start

2 replies

Robin Gustavsson
Senior Guru
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  • Senior Guru
  • 178 replies
  • Answer
  • November 10, 2025

Hello,

You should be able to include {confirmationNumber} in the After Check-In template.
You can see the full list of available placeholders for each template here: 
https://help.mews.com/s/article/placeholders-bookable-services-mail-templates?language=en_US#after-start


Mark Alexander Joel
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Thanks! This is just what I was looking for 💯🙏