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Every hospitality business is unique. Different systems. Varied services. Customized workflows. Mews Open API gives you the flexibility to connect them – creating a custom tech stack that works exactly the way you need it to. Whether you're syncing reservations, automating guest communications, or pulling operational and financial data from Mews into custom dashboards, the Open API gives you the flexibility to tailor your tech stack around your unique operations. We don’t go into the technical nitty gritty in this article, but we cover the basics and explain where to find relevant documentation and support. Let’s get started.  What it is Mews Open API (Application Programming Interface) is a way to connect Mews with other systems and digital tools. Whether that’s software you already use, custom-built apps, or new functionality you want to add. It acts as a bridge between Mews and external platforms, enabling them to exchan

There’s no such thing as a typical guest. But, in the digital age, many now expect to self-serve. With Mews as your PMS, you can meet those expectations with contactless, digital-first tools that streamline operations and put guests in control of their stay. The Mews guest journey offers opportunities to automate manual tasks, personalize guest experiences, and unlock new revenue through upselling and seamless payments. Whether your property leans into digital convenience or blends it with high-touch service, it can be customized to fit your approach. In this article, we give you an overview of the Mews guest journey, introduce its core capabilities and link you to step-by-step guides and best practices to help you get the most out of it. Let’s start with the basics.  What it is The Mews guest journey comprises a range of intuitive tools that support seamless, self-service experiences across the entire stay. For example: 

A cloud-native system like Mews brings many benefits. One of the most powerful is the ability to experiment with different digital solutions to see what works for your business. Mews Marketplace has more than 1,000 innovative integrations from leaders in just about every area of hospitality tech. The goal? Make it easy to customize your platform to meet the unique needs of your property. Whether it’s door lock software, apps to optimize occupancy and revenue, or software to streamline your accounting, you can access it with Mews. In this article, we’ll explain the basics of Mews Marketplace, how to navigate the different categories, and how easy it is to tailor your tech stack with Mews.  What it is Mews Marketplace is hospitality’s largest app store, giving properties access to 1,000+ integrations across categories like Accounting, BI, Distribution, Guest tech, POS, Revenue management, Spa, and more. It enables hotels to c

Payments are a vital part of every stay. But they shouldn’t be the main event.  Mews Payments takes the friction out of processing payments, both for guests and hotel staff, making them fast, seamless and secure. This article explains what Mews Payments is, introduces its core capabilities and links you to further guides, best practices and step-by-step help. Let’s start with the basics.  What is Mews Payments? Mews Payments is a payments platform that’s deeply embedded into every layer of the Mews operating system. It automates complex tasks to help drive revenue, reduce costs and accelerate cash flow – all while ensuring payments comply with global security regulations. That means staff can spend less time worrying about transactions and more time connecting with guests throughout their stay.  Core capabilities Let’s take a look at some of the most important features of Mews P

Why this mattersIf your Mews Payments balance goes negative due to refunds, chargebacks, or platform fees, you may receive a request to top up. Knowing where to check and what to do avoids interruptions and surprises. What’s the challengeTeams see a negative balance or a platform-fee deduction and aren’t sure whether to pay now or wait for the next settlements; occasionally, payout bank details need updating securely. Best-practice triage First, open the Mews Payments balance (Merchant balance) to see recent payouts, charges, platform fees, and commission adjustments; compare with the Payment report to see which transactions are Charged vs Settled (only Settled hit the bank).  Mews Payments balance (what you’ll see and how to use it):

 Why this mattersRefunds are easy when you pick the right path. The quickest way to decide is to identify how the original payment was taken—then follow the matching refund method. What’s the challengeIf the original payment was via Mews Payments (online), you can refund in-app on the payment item, see How to refund a credit card Terminal payment help article.If it was via Terminal, refund on the terminal and record it in Mews. If it was an External payment (e.g., wire), record a negative external payment in Mews—funds move outside the system.  Quick decision guide If the payment shows an Identifier/Status and “

Until now, verifying cards before arrival has often meant pre-authorizations, manual checks, or clunky third-party tools. Each step creates friction for guests and inefficiency for staff. Not to mention that every invalid card, no-show, or failed payment costs hotels revenue.  That’s why we built Zero Amount Authorization, a smarter, seamless way for hotels to verify cards from the moment of booking – all without charging guests.  Protecting revenue the easy way For many hotels, payments before arrival are a constant challenge:  Invalid cards or no-shows → lost revenue, uncollected incidentals, and chargebacks.  Manual card checks → hours of repetitive admin that distracts staff from guests.  Complex deposit rules → confusion for travelers, frustration at booking and unwelcome charges.  Zero Amount Authorization ensures that ever

Hey Mewsers!  There’s a quiet power in small moments of calm.  That’s why our latest release focuses entirely on staff experience. Five updates that transform the way hotel teams manage billing, faster, clearer and far less manual. Let’s see what that really means.  Five updates that make all the difference  Default bill automation: Mews automatically creates one bill per reservation, reducing manual sorting and errors.  Improved bill naming: Bills are now uniquely titled with reservation, owner or group details for instant recognition.  Search by bill name: Quickly locate specific bills by name, reservation ID, or group, directly from the billing screen.  Sort by consumption date: Bills are automatically organized by

We’re introducing a new update that puts you in charge of who appears in your compset in Atomize, a Mews company. This helps you keep your competitive view accurate, relevant and aligned with your pricing strategy as your market and positioning evolve. What this update unlocks  Choose up to five strategically selected competitors. Five is the right amount to reflect your market accurately without the noise and complexity of oversized compsets.  You can now choose the source of your competitor pricing: either Booking.com or Expedia. So you’re always working with reliable, like-for-like data.  Edit your compset directly in Atomize without needing a support ticket. You can fine-tune who you benchmark against to reflect your competitive environment and update it anytime.  Further fine tune how we shop competitor rates, deciding whether to shop refundable or non-refundable, and base the