Beta Program: Smarter Daily Workflow in Mews

HI ​@laura.asplin 
Can you please deactivate the option that employees can attend at the beta on their own? We would like all beta tests to be centrally managed and documented. On Friday, I'll have time to take a closer look at this test and see if we want to participate in the beta with one or more hotels. However, the decision should be made by me and not by the individual hotels themselves. If anyone has already agreed to participate, please remove the test from the respective hotel.
Thank you so much
Louisa

Hi ​@Louisa Ruhrberg thanks for the message, I am discussing the options with the developers but for now just to assure you no maritim properties are signed up and the enrollment process is not fully automatic, it requires manual enablement on our side so I will tell the team to ignore any Maritim requests for now.

Hey Laura,

we were already Beta Customers of Daily Digest since a couple of weeks.

I had some discussions/calls with Madeline Bushbeck around this topic and provided feedback.

In general most of the task from Daily Digest doesnt make sense, at least not for our properties. Therefore we do not really use this feature. Is there a way to controll or setup this feature?

Best

Linus

May we join this beta? Amistat City hostel please

​@Horacio Amistat City The beta is open to all properties on the Advanced Guest Experience tier, if that is you, then you should see a sign up link when viewing a guest profile :) 

we just started this beta version about an hour ago and so far so good :) but I can’t find the suggestion of for example give the guest a drink ticket if that is written in the note. Shoudl we make a product for this and a product rule or why does it not show up as a suggestion on the guest profile? it is not a note in the profile itself since it a one time thing. It is in the reservation notes.

and is it possible to change the language it sets up the task in if the note is written in swedis for exmple? without having to change the language for mews itself?

​@anna.ahlen thanks for engaging. I would love to dig into what you are asking a little bit more.

Are you saying that you have a note on a specific profile to give a guest a drink voucher, and you were expecting that to generate a smart task, but it hasn’t? If so, can I ask did you add the note recently? I know that at the moment if the profile is updated then you can to click regenerate smart tips to create new tips based on the new data but we are changing that so it is triggered on reservation update.

Regarding the language we default to generate the tasks in the property language, can I ask why would you want it in a different language?

thank you laura.

the property language and my settings for mews is in english but we would like tasks to be in swedish since it is only for internal communication.. is there an option to choose which language the task is created in?

about the other question:

we have a package called sip & sleep where a drink ticket is included in the rate. When those reservations come in we manually change the rate code so the package products are included and manually add a note to the reservation about late check out at 13:00 and to give the guests a drink ticket. We would love it if the check out time and the note/task could be added automatically when we change the rate.

and we are also part of expedia VIP access program where the guests get a drink ticket upon arrival and would love it if somehow this could be made a note automatically if the reservation comes in as Expedia VIP.

Both of these are though more preferred like notes instead of tasks which sometimes is easier to see and nothing we have to manually close.

It has now been half a day and on almost every reservation we get daily digest suggestions which are not relevent. For example, breakfast. We have a product of breakfast that adds automatically and then deducted automatically. For bookkeeping reasons. But breakfast is always included with us and we do not need to have tasks about this.

and on all loyalty member reservations we get a suggestion of adding a welcome note and/or champagne, fruit platters. The daily digest list suddenly becomes very long.can we contoll in property setting what we want it to look for and create a task? can we make it create tasks automatically or do we have to check the reservation/daily digest and click create?

notes about for example sip & sleep package or sometimes early check in for example is not on the guest profile, it is notes in the reservation created automatically if someone writes this when they make the reservation

Thanks for the detail ​@anna.ahlen I will pass the feedback about languages on. However, having read your use case I think what you need more than Co Worker is Automations. The actions you are describing are very deterministic, i.e. if X do Y. This is exactly what our Automations Hub (also in Beta) is designed to address. As the automations hub stands it could address the following from your use cases: 

Would you like me to see if I can get you added to the Automations Beta so you can see if this helps towards some of your use cases?

Laura

yes that would be nice if we can try the automation beta aswell

Hi Laura ​@laura.asplin,

I believe we’re already part of the Beta, as I can see the Smart Tasks and the Daily Digest. However, I’m not sure where I can find the Property Context 🏢. Is there anything else that needs to be activated or enabled from your side?

Thanks :)